Sam R. Spina has over 20 years of experience in retail management and IT coordination. He has held several store manager positions with major retailers, including Family Dollar, Publix, Winn-Dixie, and Eckerd Drug Stores. Spina also has experience in aircraft maintenance and military service. His skills include leadership, sales training, inventory management, customer service, and technical abilities such as network monitoring and web design. Spina has received several letters of accommodation from corporate executives for his exceptional performance in reducing costs and increasing sales and customer satisfaction.

1. Sam R. Spina
8685 Baymeadows Rd. East #520 Jacksonville, Fl. 32256 (386) 237-8443
Trainable, goal orientated, self-motivated, dynamic, adaptable, with strong leadership and administrative skills.
Skills:
Managerial
 Increased sales by weekly training classes for sales and service
 Reported sales figures to corporate office and plotted next month’s sales budgets
 Increased employee moral by solving human resource issues.
 Empowered trained associates to make decisions relating to customers.
 Coordinated daily and weekly spot inventories.
 Coordinated total store inventories on a quarterly basis.
Customer service
 Solved customer complaint issues.
 Handled of over $20,000.00 cash daily along with checks and credit cards.
 Processed special orders for customers and notified customer of changes.
 Increased customer service standards by initializing a personal responsibility policy.
Technical & Military
 Repaired several types of military aircraft electrical systems and control boxes.
 Stored and ordered parts for aircraft as needed.
 Flight line, base security, law enforcement, and riot squad certified.
 Heavy equipment and emergency vehicle operations licenses.
 Compiling data into technical manuals, network monitoring, administer web-based training, graphic
design/manipulation.
Work Experience:
 Family Dollar, Saint Augustine, Fl. Store Operations & Training Manager
12/2012 - Present
 Phoenix Integrated Technologies, Palm Coast, Fl IT Coordinator/Manager
08/2011 - 01/2015
 Publix Supermarkets, Palm Coast, FL. Liquor store manager/specialist
11/2005 – 08/2011
 Winn-Dixie Supermarkets Jacksonville, FL Store Manager/Customer service Manager
05/2003 – 11/2005
 Eckerd drug stores Jacksonville, FL Store Manager/training store manager
01/2001 – 03/2003
 Heilig-Meyers Furniture, Saint Augustine, FL Store Manager
11/1997 – 01/2001
Accomplishments:
 Received 3 letters of accommodation from the president and CEO of Heilig-Meyers Furniture
Company and 1 letter from the Senior VP of Family Dollar for exception performance.
 Reduced bad debt in a store from almost 50% to 14.3% (below company standards of 17%)
 Recorded radio commercials for the store that resulted in a 300% increase in sales
 Received a letter of accommodation from the Commanding Officer of the USS John F. Kennedy for
service above and beyond the call of duty.
 Through a focused objective plan, removed a store off the target program (normally a 3 year
program) within my first year of employment.
*Proficient in Outlook, Power Point, Excel, Microsoft Lync, Word, Joinme, & VRF design tools