John Garofalo has over 10 years of experience in retail, food service, and IT. He has a proven track record of strong customer service, problem solving, and teamwork. Garofalo is currently pursuing his Master's degree in Electrical Engineering at Northern Illinois University while working at Jimmy John's. He has a Bachelor's degree in Electrical and Computer Engineering from NIU and Associates degrees from Waubonsee Community College and College of DuPage.

1. John M Garofalo
810 Kimberly Dr. Apt. 13 ◊ DeKalb, IL 60115 ◊ 321.704.1547 ◊ JMGarofalo@gmail.com
Profile
Hard working team player practiced in utilizing and developing sales, personal interface, problem solving, communication,
and technical skills while contributing to a productive work environment.
Detail oriented, well organized, and a superior work ethic—I excel under pressure. Eager to take on challenges that demand
responsibility, reliability, leadership, and allows for personal and professional growth.
Experience
Jimmy John’s 05/2020-Present
DeKalb, IL
In-Store Associate
➢ Work as a team to create customer orders for delivery, pick-up, and restaurant.
➢ Regularly prepare, stock and organized in-store product.
➢ Contribute to a clean environment by performing routine cleaning tasks.
Hy-Vee 05/2019-08/2019
Sycamore, IL
Produce
➢ Worked as a team to develop optimal merchandising layouts and adjust profiles on-the-fly.
➢ Regularly stocked and organized produce freezer during receiving days.
➢ Performed merchandising tasks such as floor organization, stocking merchandise, and signage.
➢ Delivered customer service on the sales floor by directing customers to appropriate merchandise.
➢ Contributed to a clean environment by performing routine cleaning tasks.
Schnucks 05/2018-01/2019
DeKalb, IL
Produce
➢ Responsible for processing all produce merchandise, including the preparation of fresh greens.
➢ Regularly stocked and organized produce freezer during receiving days.
➢ Performed merchandising tasks such as floor organization, stocking merchandise, and signage.
➢ Delivered customer service on the sales floor by directing customers to appropriate merchandise.
➢ Contributed to a clean environment by performing routine cleaning tasks.
NIU 06/2017-08/2017
DeKalb, IL
IT Associate
➢ Responsible for aiding in the deployment of Microsoft Windows/Exchange upgrade for several departments on the
NIU campus. This included backing up sensitive student rosters, and important department directories.
➢ Responsible for phasing out computer hardware and peripherals by recording physical addresses in Microsoft Access
and securing the technology for retirement or later use by faculty.
➢ Regularly answered e-mails concerning computer/network problems and made a point to fix the issue quickly, either
via e-mail or in person.
➢ Routinely re-imaged desktops and laptops to a new operating system and replaced physical drives due to failure.
Goodwill, Inc. 07/2015-05/2016
Aurora, IL
Inventory Control
➢ Responsible for receiving, separation, and pricing of donations.
➢ Performed merchandising tasks such as floor organization, stocking merchandise, and signage.
➢ Delivered customer service on the sales floor by directing customers to appropriate merchandise.
➢ Operated registers at point of sale.
➢ Operated forklift to organize backroom merchandise, and load merchandise onto distribution trucks.
➢ Performed routine cleaning tasks.

2. Meijer 01/2015-06/2015
Aurora, IL
Deli Crew Member
➢ Ensured fresh and appealing displays by checking codes, rotating products, and removing out of date products.
➢ Maintained correct deli signage.
➢ Monitored and maintained accurate records of shrinkage.
➢ Maintained and organized back stock.
➢ Operated and maintained deli equipment so it functioned in a safe and proper manner.
➢ Answered department calls to record and complete orders for pick up.
Paulie’s Pub & Grille 02/2014-09/2014
Aurora, IL
Bus/Bar Back
➢ Performed daily cleaning duties, bar merchandising, serving drinks, and expo.
➢ Performed food preparation tasks.
➢ Prepared tables and the bar for continuous customer satisfaction.
➢ Ensured the restaurant and surrounding exterior were always ready for valuable and pleasant customer experience.
Tom & Eddies 11/2013-02/2014
Naperville, IL
Kitchen Crew
➢ Prepared food orders for Expo.
➢ Discussed patterns in daily variance with management.
➢ Cleaned all kitchen equipment.
Jewel-Osco 07/2013-11/2013
Naperville, IL
Kitchen Chef
➢ Responsible for opening the deli kitchen daily.
➢ Ensuring that all inventories in the deli department were up to code and stocked, logging all shrink and counting
inventory for requisition purposes.
➢ Refreshing all items in the product display case as well as the meat and cheese counters, preparing raw chicken for
rotisserie, cleaning the kitchen and handling all foods to standard safety procedure.
➢ Operated all deli equipment safely to serve customers every day.
Business Research 02/2013-06/2013
Lisle, IL
Self-Employed
➢ Social networking and professional consultation via web-based forums, supplemented with self-certifications and
independent research.
➢ Tracking regional sales expenses, revenue streams, and non-overhead expenses with pre-existing data sets to perform
what-if analysis and view trends in areas of departmental and operational growth or decline.
Life Time Fitness 08/2011-02/2013
Warrenville, IL
Operations Team Member
➢ Completed and assigned light and heavy cleaning within a specified rotation schedule.
➢ Performed various indoor and outdoor tasks such as security checks and facility maintenance.
➢ Built relationships with members by providing them with top-notch customer service and an inviting, anticipatory
atmosphere.
➢ Ensured operations projects and tasks did not interfere with member experience, while providing every amenity
available to them in a timely and convenient manner.
That Special Event 06/2010-02/2012
Niles, IL
Server/Communicator
➢ Worked as a team to coordinate and cater special events such as dinner affairs, weddings, bar mitzvahs and corporate
events.

3. ➢ Communicated and interfaced closely with clientele to create the most pleasant and courteous experience possible to
meet their every need.
➢ Responsible for setting up event layout, serving food, bartending, and assuming direction for coworkers during events.
Starbucks 10/2010-05/2011
Naperville, IL
Shift Supervisor
➢ Responsible for ensuring quality beverages and world class customer service daily.
➢ Operated the front-end sales, coffee bar, and completed lobby tasks while keeping the store clean and prepared for
customer satisfaction.
➢ Worked to discover opportunities that increased product sales as part of a team and implement seasonal
merchandise.
➢ Made the best environment possible by creating a “third place,” making customers feel at home; being personable
and achieving the greatest chance for customer return.
➢ Discussed team morale and personal performance regularly with management and participated in continuous training
to develop a mastery of day-to-day job requirements.
Footprint Retail Services 11/2009-9/2010
Lilse, IL
Merchandiser
➢ In charge of profiling and merchandising tasks as part of a team to ensure quality product re/placement, organization
and location-custom signage resulting in increased client sales revenue, decreased store shrinkage, and maintained
quality customer service with a loss prevention focus.
➢ Interfaced with various departments and store management to determine optimum merchandise layouts required to
meet needs of customers while satisfying company standards, and to control the sequence of the remodeling process
to deadline.
➢ Responsible for training junior employees on Prism methods and procedures.
Woody’s BBQ 07/2009-11/2009
West Melbourne, FL
Line Cook/Server
➢ Responsible for creating meal orders and food preparation as part of a team.
➢ Catered to small parties by setting up ideal outdoor service layouts appropriate for the occasions.
Walmart 03/2009-07/2009
Melbourne, FL
Inventory Control Specialist
➢ Responsible for organizing intake and delivering all received inventory products to respective departments, as well as
completing stocking and merchandising tasks.
➢ Routinely performed audits on all back-room merchandise, while utilizing warehouse equipment and hand held or
stationary computer terminals to maintain control of store inventory.
Target 10/2008-03/2009
W. Melbourne, FL
Electronics Sales Associate
➢ Drove sales as part of a team in electronics and general hardline departments.
➢ Planned and built plan-o-grams for product placement.
➢ Routinely checked inventory and utilized warehouse equipment.
➢ Interacted with customers by recommending and educating them about electronic products based on individual
consumer needs.
Express Consolidation Inc. 06/2008-010/2008
Delray Beach, FL
Counseling Screener
➢ Educated clientele in debt consolidation methodology.
➢ Utilized proprietary computer programs and methods to assist clientele in consolidating their debt load.
➢ Interfaced closely with management to create the best debt consolidation hand-off strategy for clientele.
➢ Found and suggested new data acquisition options for upper management.

4. Pizza Hut 02/2008-06/2008
Delray Beach, FL
Shift Supervisor
➢ Prepared pizza and other menu items per customer requirements.
➢ Captured customer orders via telephone and face to face interaction.
➢ Routinely counted inventory and placed requisition orders.
➢ Trained new hires to cook and complete food orders.
Office Depot 09/2007-02/2008
Viera, FL
Sales Associate
➢ Assisted customers in selecting the right office and electronic products for their needs.
➢ Completed Design, Print and Ship activities as per customer requirements.
➢ Worked cash registers with upselling intentions and performed general customer service duties.
➢ Stocked store shelves in accordance with Office Depot plan-o-gram requirements.
Education
Northern Illinois University 08/2020-Present
DeKalb, IL
MSc. Electrical Engineering
GPA: --/4.0
Northern Illinois University 08/2017-05/2020
DeKalb, IL
BSc. Electrical and Computer Engineering
Minor in Applied Mathematics
GPA: 3.1/4.0
Waubonsee Community College 06/2016-05/2017
Sugar Grove, IL
Associates in Engineering Science
GPA: 3.8/4.0
College of DuPage 01/2015-05/2016
Wheaton, IL
Associates in Engineering Science
GPA: 3.3/4.0