Gabriela McNally is an administrative assistant with over 5 years of experience in customer service and 12 years of experience working for Ferguson Enterprises and Charlotte Russe. She has strong computer skills including MS Office, SAP, and Adobe. McNally is bilingual in English and Spanish. At Ferguson Enterprises, her roles included receptionist, administrative assistant, assisting with hiring and benefits enrollment, spreadsheet creation, and managing shipping paperwork and bilingual/large accounts. She also contributed to a software conversion to SAP. Prior to that, she worked as a sales associate at Charlotte Russe, assisting customers and with inventory and receiving shipments.

1. Gabriela McNally
11948 Villa Hermosa
Moreno Valley, Ca 92557
Cell: (909) 200-0497
Email: mcnallygabby@gmail.com
Administrative Assistant PROFESSIONAL
A self-motivated, Office Administrative, high energy, yet professional individual with over 5
years of customer service in a distribution environment
QUALIFICATIONS & SKILLS
 Strong computer skills with MS Word, PowerPoint, Excel, & Outlook, SAP, 10 key and
Adobe suite
 Bilingual English/Spanish
 Shipping/Bill of Ladings & RF
PROFESSIONAL EXPERIENCE
05/2005 - 08/2014
Ferguson Enterprises –Residential and Commercial plumbing supplies and PVF, and one of
the largest distributors of HVAC and Waterworks in the US.
Mira Loma, CA
2008 – 2014 Administrative Assistant
 Continue all Receptionist duties (see below)
 Being the hiring process for Human resource (previous employment, schedule
interviews, correct application test)
 Assist with annual benefits enrollment (Translate for Spanish Speaking Associates)
 Update policy forms for Human Resource (Attendance policy, Code of Conduct)
 Create excel spread sheets for management (Associate Tracking, Order tracking etc…)
 Processed shipping paperwork/labels (Bill of Ladings)
 Managed all bilingual Spanish accounts, and large retail accounts (Lowes, Air Cold
Supply, etc…)
 Maintained close contact with shipping companies in order to set up shipment pick-
ups
*Successfully contributed to a software conversion from WMS to SAP
2005 – 2008 Receptionist
 Greeted all guests (made sure they were attended to in a timely manner and with the
upmost customer service)
 Answered multi-line phones
 Processed mail (ingoing & outgoing)
 Ordered & stocked office supplies
 Kept front office/lobby area clean
09/2002 - 10/2004
Charlotte Russe – Clothing retailer
Montclair, Ca
Sales Associate
 Assisted customers with any questions or issues as needed
 Helped in changing the floor plan of the store
 Answered phones and directed as needed
 Assisted with quarterly inventory

2.  Checked in shipments and restock while adding pricing to product