This document discusses PC hardware servicing, specifically keyboards and mice. It covers keyboard and mouse functionality, types of keyboards and mice, how to connect and disconnect them, and how to troubleshoot common problems. Keyboards work by completing circuits when keys are pressed, and different keyboard layouts exist. Mice can use a ball or optical sensor to detect movement. Connectors include PS/2, USB, and adjusting settings can be done in Windows Control Panel. Troubleshooting tips are provided for non-responsive keys, wrong letters appearing, and mouse pointer issues.