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Business
Process
Reengineering
Your Company Name
Table Of Content
08
07
06
05
01
02
03
04
Identify The Change
Vision For Change
Change Management Agents
Change Management Framework
Resistance And Risk
Implementation Strategies
Cost Of Change
Feedback And Evaluation
2
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Identify The Change
Types Of Change Management
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Forces For Change
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Vision For Change
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Gap Analysis
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Organization Change Readiness
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3
Types Of Change Management
Description Used For Who Impacted
Systemic
Management of the systemic changes
associated with IT applications,
architecture or infrastructure
▪ System implementations
▪ Software upgrades
▪ Other it changes
IT professionals
Project
Management of score or schedule
change for a specific
▪ All Projects
▪ Project Core Team
▪ Extended Team
Organizational
Planning & implementing the tools,
processes, skills & principles for
managing the people side of change
to achieve the required outcomes of a
project or initiative
▪ All Projects
▪ Many System Implementations
▪ Most Software Upgrades
▪ Many other IT changes
▪ Company Restructuring
▪ Mergers & Acquisitions
▪ Introducing new channels, brands
or business Models
▪ Targeted employees or
departments
▪ Ancillary Employees or
Departments
▪ IT Professionals
▪ Stakeholders
Change happens at every level of
your organization. We have listed
common changes which happen in
an organization. You can choose
the type of change your
organization is going through
4
Forces For Change
Option 1
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Option 2
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Mergers & Acquisitions
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Political-Legal Reasons
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Electronic Commerce
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Social-Culture Reasons
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Privatizations
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New Technology
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Digital Convergence
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Knowledge Economy
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There are several reasons for
change at every level of your
organization. We have listed few
reasons for the changes that
happen in an organization. You
can choose the appropriate reason
for your organization
Use pie chart for thais slide
5
Define Your Vision (Option 1 of 2)
Where you want to be
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
Where you are
Define your Vision for change
management considering what are
the current situation/ challenges of
the organization and what it will
look like in future
6
Define Your Vision (Option 2 of 2)
Step 1
Step 2
Step 3
Step 5
Step 4
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
Where you want to be
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
Where you are
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GAP analysis helps in identifying
key areas of improvement from
current state to future state. Using
this tool, you can make important
decisions about the future and
how the business needs to
change.
7
Gap Analysis
Current State Future State Gap
Actions to close
Gap
What What happen? What should it look like? What is different?
What will be done to
address the gap?
Where Where is the confusion? Where will it change? Where will it be different?
Where will it be
addressed?
When When is it done? When will it change?
When are the
differences needed?
When will it be addressed?
Who Who does the work? Who will do this?
Who will identify & validate
the gap?
Who will make the decision
& complete it?
How How is it sequenced?
How will it be timed
& resourced?
How will the gaps be
improved?
How will it be rolled out?
GAP analysis helps in identifying
key areas of improvement from
current state to future state. Using
this tool, you can make important
decisions about the future and
how the business needs to
change.
8
Organization Change Readiness Checklist (1/2)
People Readiness Action Required When Completed
Business Unit / Product Group Actions
Is the auditing & metering tool configured?
Have the business unit contacts been briefed by the project team?
Has the priority for this project been set by the business unit management team?
Training
Has the target training audience been identified and nominated?
Has a training needs analysis been carried out?
Is the training information sheet available?
has the training provider been established?
Has the training co-ordinator been provided with the training details and put in place the
necessary arrangements?
Will all field readliness criteria have been practically met prior to training roll-out?
Deliverable
▪ Your Text Here
▪ Your Text Here
Implementation
Team Leader
▪ Your Text Here
▪ Your Text Here
Implementation
Sponsor
▪ Your Text Here
▪ Your Text Here
This checklist is
an important factor in successful
implementation of new policies,
programs. A detailed checklist
must be completed to ensure all
elements of the change have been
addressed
9
Organization Change Readiness Checklist (2/2)
Systems Readiness Action Required When Complete
Information & Communications Technology (ICT)
Is the auditing & metering tool configured?
Content
Have the approved procedures/policies been published?
Do the proposed users have access to appropriate documentation?
Business application
Is there a software application relevant to this deliverable?
Is there a support model for this application and are the details
available for distribution?
Has the relevant IT business unit been notified of Installation and
support requirements?
This checklist is
an important factor in successful
implementation of new policies,
programs. A detailed checklist
must be completed to ensure all
elements of the change have been
addressed
10
11
Change Management Agents
Board
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Sponsors
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Leaders
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Team Members
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Stakeholders
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Change Management Board
Change Manager
(Chair)
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Secretary
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Finance Manager
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Service Level Manager
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Release Manager
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Business Case Representative
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Problem Manager
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Application Manager
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Board play an essential role in an
organization's overall change
management strategy. You can
edit the slide to add the names of
change management board
members of your organization
12
Stakeholder
▪ Stakeholder 1
▪ Stakeholder 2
▪ Stakeholder 3
▪ Stakeholder 4
Leadership
▪ Leadership 1
▪ Leadership 1
▪ Leadership 1
▪ Leadership 1
22%
78%
13
Change
Management
Sponsors
35%
33%
19%
8%
5%
Vision
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Energizing People
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Communication
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Competence
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Charisma
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Define Role Of Leadership In CM
Successful organizational change
depends on leaders and their level
of involvement in the process of
change. We have listed few
responsibilities of leadership. You
can edit this based on your
requirement
14
15
Define Role
Of Team
Members
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mention the responsibilities of key
team members involved in the
change management process
▪ Take Responsibility For Key Initiatives
▪ Coordinate Project Team
▪ Report To Business Unit GM And Change Office On Project Progress
Project Leaders
▪ Develop Leadership Change Management Capability
▪ Provide Ongoing Change Advice To Leaders
Release Management Role
▪ Coordinate Project Infrastructure & Integration
▪ Prioritize And Plan Overall Project Timeframes
Process Co-ordination Role
▪ Take Responsibility For Key Initiatives
▪ Coordinate Project Team
▪ Report To Business Unit GM And Change Office On Project Progress
Performance Management Role
Role Of Key Stakeholders
Driving
Advocacy
Active Participation
Understanding
Willingness
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You can edit this slide and
mention the names and roles of
key stakeholders who influence
the change management decision
16
Process
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Plan
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Tools
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Models
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Change Management
Framework
17
▪ Change request board
reviews change request
▪ CRB selects the process
map based on the change
request
▪ CRB routes the plan for
necessary approvals
Review by Change
Request Board ▪ Rollout changes
▪ Allocate resources
▪ Communicate changes
▪ Align system, structure
& policies
Implementation
Identify the change &
all the particulars of
the change
Initiate Change
Request ▪ Identify the impact of
changes
▪ Anticipate and mitigate
the risks
▪ Develop implementation &
release strategies
Planning
▪ Evaluate the
effectiveness of the
changes
▪ Review the areas of
resistance and prepare
strategies to manage it
Review
▪ Maintain
momentum
▪ Apply methods for
continuous
improvement
Sustain
Change Management Process
The change management process is
the sequence of steps or activities that
a change management team follow to
drive change management. We have
mention basic steps of change
management process. You can add or
delete the steps based on your
requirement
18
SR No Change Request Priority Impacts Effort Hours $ $ Total Approved
1 Change Request # Priority Impacts Requirements 10 $100 $1000
Approved
By
2 Change Request # Priority Impacts Design 20 $200 $4000
Approved
By
3 Change Request # Priority Impacts Test 30 $300 $9000
Approved
By
4 Change Request # Priority Impacts Implementation 40 $400 $16000
Approved
By
5 Change Request # Priority Impacts Requirements 50 $500 $25000
Approved
By
6 Change Request # Priority Impacts Design 60 $600 $36000
Approved
By
7 Change Request # Priority Impacts Test 70 $700 $49000
Approved
By
8 Change Request # Priority Impacts Implementation 80 $800 $64000
Approved
By
9 Change Request # Priority Impacts Requirements 90 $900 $81000
Approved
By
Change Management Plan
A basic plan defines activities and
roles to manage and
control change during the execute and
control stage of the project template
basic structure has been shown in this
slide. You can edit it based on your
requirement
19
Change Management Tools 20
Stakeholder
Analysis
Identify stakeholder
engagement levels for
mutual solutions
Change Impact
Assessment
Identify potential
impact of change on
the organization
Job Impact
Assessment
Ascertain the impact
of change on roles &
people
Change Effectiveness
Assessment
Determine the need to
re-evaluate the current
approaches to ensure
sustainability of change
Change Readiness
Assessment
Diagnose AS-IS
situation & evaluate the
employees readiness
towards the change
Tools
Change Management Models
CM
Models
The Johari
Window
Kotter's Eight Phases of
Change
The ADKAR
Change Model
The McKinsey 7S
Framework
The Burke-Litwin
Change Model
Leavitt's
Diamond
Lewin's Three Stage
Change Model
Bridges' Transition
Model
Change Curve
Model
Various models used in change
management process have been listed
down. You can choose one or more
models based on your requirement
21
Lewin's Three Stage Change Model
▪ Educate (everyone
understands)
▪ Inform (what, why, when, how)
▪ Consult (seek views & ideas,
allow thinking time, use others’
ideas )
▪ Plan (objectives, resources,
time-scales, measures,
budgets)
▪ Organise (work plans)
▪ Appoint (leaders, managers,
teams)
“Readiness to Change”
Unfreezing
▪ Praise
▪ Encouragement
▪ Recognition & empathy
▪ Coach
▪ Train
▪ Lead
▪ Manage
▪ Help & guidance
▪ Regular feedback
▪ Provide adequate
resources
“Implementation”
Changing
▪ Set performance indicators
▪ Monitor & evaluate
performances
▪ Establish systems to make it
happen
▪ Establish controls to check it is
happening
▪ Rewards for new behaviour
▪ Sanction (or lack of reward) for
old behaviour
▪ A period of relative stability
(consolidate)
“Making it Stick”
Refreezing
We have mentioned a framework of
Lewin’s three stage model, you can
use it as per your requirements
22
ADKAR Model
ADKAR MODEL
Phases
of
a
Change
Project
Phases of Change for Employees
Awareness Desire Knowledge Ability Reinforcement
Implementation
Post - Implementation
Concept & Design
Business Need
Successful
Change
This slide shows framework of
ADKAR’s model, you can use it as
per your requirements
23
Bridge Transition Model
Ending Transitions New Beginning
Uncertainty
Exploration
Skepticism
Commitment
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This slide shows framework of
Bridge Transition model, you can
use it as per your requirements
24
Szpekman's Communication Framework
Knowledge / Skill Emphasis
▪ Competency Models
▪ Hiring Processes
▪ Orientation Programs
▪ Training & Development
▪ Feedback & Coaching
▪ Talent Planning
Measures
▪ Performance Management
▪ 360 degree Feedback
▪ Employee Surveys
▪ Performance Metrics & Benchmarks
Rewards
▪ Compensation Plans
▪ Benefits
▪ Recognition Programs
▪ Promotions
Structure / Process
▪ Organization Structure
▪ Career Paths
▪ Policies & Procedures
▪ Roles & Responsibilities
▪ Tools & Support
Leadership
▪ Vision & Strategy
▪ Agenda Items
▪ Questions
▪ Praise
▪ Resources
▪ Assignments
▪ Symbolic Behavior
Communication
▪ Communication Plans
▪ Print & Electronic Media
▪ Face-to-Face Communication
Managers
This slide shows framework of
Szpekman's Communication, you
can use it as per your
25
Roger's Technology Adoption Curve
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Innovators Early Adopters Early Majority Late Majority Laggards
This slide shows adoption curve of
change, you can edit it as per your
requirements
26
27
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Resistance
Management Plan
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Resistance to
Change
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Risk
Assessment
Risk &
Barriers
Risk Assessment
Risk
No.
Date of
risk
occurring
Brief Description of Risk Low
Mediu
m
High
Mitigation
Action
Approval of
Commencem
ent
Date of Commencement
▪ Identify the risk and assess the
significance and likelihood of it occurring
and plan the contingency.
▪ What risks may occur upfront?
▪ Identify the key concepts that may arise
along the way
▪ Identify the risk and assess the
significance and likelihood of it occurring
and plan the contingency.
▪ What risks may occur upfront?
▪ Identify the key concepts that may arise
along the way
▪ Identify the risk and assess the
significance and likelihood of it occurring
and plan the contingency.
▪ What risks may occur upfront?
▪ Identify the key concepts that may arise
along the way
▪ Identify the risk and assess the
significance and likelihood of it
occurring and plan the contingency.
▪ What risks may occur upfront?
▪ Identify the key concepts that may arise
along the way
For effectively change
management process, it is
important to identify all the
possible risk elements which
might get associated with it. Below
is a template which you can use to
list down all the possible types of
risk and mention there possible
impact on the project
28
Risk Matrix
Consequences
Likelihood
1
Insignificant
2
Minor
3
Moderate
4
Major
5
Catastrophic
A
Almost Certain
Medium High High Very High Very High
B
Likely
Medium Medium High High Very High
C
Possible
Low Medium High High High
D
Unlikely
Low Low Medium Medium High
E
Rare
Low Low Medium Medium High
Key
Very High Risk
Do Something to control the risk
Immediately
High Risk
Do something about these risks
Medium Risk
Low Risk
Does not need immediate attention
For effectively change
management process, it is
important to identify all the
possible risk elements which
might get associated with it. Below
is a template which you can use to
list down all the possible types of
risk and mention there possible
impact on the project
29
Resistance Assessment Survey
Below is a list of potential areas for resistance that you maybe experiencing in the implementation of the SLM project. For each area indicate the degree to which you agree
or disagree by placing your response in the box from the following scale.
1 (Strongly disagree) 2 (Disagree) 3 (Neither agree or disagree) 4 (Agree) 5 (Strongly Agree)
Assess the across individually and highlight any scores that are greater than three. This area should then become your primary focus for the greatest resistance to your project.
Area of Resistance Description Rating
1. Lack of understanding of the purpose and drives for the changes
There maybe a lack of understanding of the purpose of the project.
There maybe lack of awareness of the need for the change to occur.
2. Feeling of losing control
People support what they have helped to create. If they feel they have not had
sufficient input, resistance usually increases.
3. Lack of support from various levels in the organization
If people perceive that key individuals or groups in their area are not genuinely
supportive of the project, their acceptance is difficult to secure.
4. Feel there is a real threat to my existing power, job security or
personal and career goals
Resistance is increased if people believe the change will result greater
emotional or career costs relative to what they may gain.
5. Concerns about a lack of skills and knowledge
People may resist change if they do not possess the skills or the ability for
optimal performance during and after the change.
6.High level of impact on daily work patterns
Failure to acknowledge and if possible, minimise the impact of project teams
activities and changes on people work patterns tends to promote distrust and
allentation.
7. Lack of time to absorb the changes
The ability of staff to assimilate the change and all its consequences must be
assessed
8. High level of uncertainty
Sometimes just the uncertainties of the situation can make people react
negatively
9. Adverse changes to key working relationships
Adversely affecting the way they relate to others or who they work with or who
they report to.
10. High level of past resentments and dislikes
People may distrust or dislike sponsors or change agents or have had negative
experience around change a lack of acceptance and enthusiasm for the change
will quickly materialise
11. Lack of incentives and rewards
Change involves learning and learning usually involves errors. When people are
not given the freedom to make mistakes while learning they become afraid.
People need to be rewarded for accomplishing the change in the form of
something they truly value.
For the smooth implementation of
change, it is important to identify
all the barriers. Below is a
questionnaire which you can use
to track all the possible barriers
30
Resistance To Change (1/2)
10%
20%
30%
40%
50%
60%
70%
80%
90%
0
2
4
6
8
10
12
14
Project Charter
Too Narrow
Technology users
not Involved
Inadequate Team
& Users Skills
Lack Of Cross-
Function Team
Unrealistic
Expectation
Lack of Executive
Champion
Lack of Executive
Commitment
Limitation Of
Existing System
Resistance to
Change
For the smooth implementation of
change, it is important to identify
all the barriers. You can rate all
the possible barriers and analyse
which barriers needs to be dealt
first
31
Resistance To Change (2/2)
10%
20%
30%
40%
50%
60%
70%
80%
90%
0
2
4
6
8
10
12
14
Project Charter
Too Narrow
Technology users
not Involved
Inadequate Team
& Users Skills
Lack Of Cross-
Function Team
Unrealistic
Expectation
Lack of Executive
Champion
Lack of Executive
Commitment
Limitation Of
Existing System
Resistance to
Change
For the smooth implementation of
change, it is important to identify
all the barriers. You can rate all
the possible barriers and analyse
which barriers needs to be dealt
first
Low Medium High
32
Resistance Management Plan
Key Areas of Resistance Actions to address Resistance Responsible Person
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
▪ Your Text Here
Resistance can be
avoided if you have
effective change manage
ment plan. Use below
template to analyse
which barriers needs to
be dealt first and how.
33
Change Transition Plan
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Communicating the Change
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Change Management Training
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Timeline for Implementation
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Sustaining the Momentum
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Implementation
Strategies
34
Change Transition Plan
Preparation
Announcement
Grievances
New Positions
Team 1
Telecoms/PC
Management
Owner
ABC
Communications
Owner
ABC
H.R
Owner
ABC
Staff
Relocation
Owner
ABC
IT
Owner
ABC
Milestone 5
Oct 20
Milestone 4
Jun 29
Milestone 2
Mar 7
Milestone 1
Jan 10
Milestone 3
Mar 14
Milestone 6
Nov 30
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Jan 5 - Mar 1
Feb 2 - Mar 14
Mar 14 – May 2
May 25 – Oct 20
Oct 21 – Nov 15
Nov 16 – Dec 20
This slide covers
the timeline of
various process,
you can use it as
per your
requirements
35
Change Transition Plan
Tasks Start
Duration
(Days)
%
Complete
02 09 16 23 30 06 13 20 27 05
Task 1 1/2/12 35 26%
Sub Task
1.1
1/2/12 10 40%
Sub Task
1.2
1/12/12 25 20%
Task 2 1/2/12 66 88%
Sub Task
2.1
1/2/12 30 100%
Sub Task
2.2
2/1/12 25 80%
Sub Task
2.3
2/27/12 10 70%
Task 3 1/2/12 10 40%
Sub Task
3.1
1/2/12 10 40% 40%
40%
70%
80%
100%
88%
20%
40%
26%
This a Gantt chart
representing the various
tasks to be performed
along with there duration
and degree of
completion, you can use
it as per the need.
36
Change Transition Curve
Time
Performance
Numbness
Denial
Panic
Dread
Acceptance
Acknowledgement
Testing
Experimentation
Feelings of optimism Hope
Renewed Energy
Feelings of
satisfaction
Shock
Sudden
Awareness
Blaming Self
Blaming others
Depression
Insecurity
Discovery
Learning
Integration &
New meaning
This curve depicts the
transition process at
different time
intervals, you can edit
it as per your
requirements
37
Communication Plan (Option 1 of 2)
Audience Key Messages Delivery Methods Date
Length of Session
(if applicable)
Location
Example:
Team Leaders
Senior Managers
Sender
Example: Project
Manager
Example:
Staff Users
Sender Example: Supervisor
This table can be
used to prepare plan
for communicating the
change to the
employees. You can
edit it as per your
requirement
38
Communication Plan (Option 2 of 2)
Audience Key Messages
Delivery
Methods
Date
Length of
Session
(if applicable)
Location
Example:
Team Leaders
Senior Managers
Sender
Example: Project
Manager
Example:
Staff Users
Sender Example: Supervisor
This table can be
used to prepare plan
for communicating the
change to the
employees. You can
edit it as per your
requirement
39
Change Management Communication (1/2)
Industry Corporation Groups Individuals
Targeting email
Incentives
Workgroup Newsletters
Off the job Training
Coaching
Conflict Mediation
On the job Training
Soft Skills Training
Job Descriptions
& Goals
Focus Groups
Team coaching
E-Learning
Technical Workshops
Technical Symposiums
Kick-off
Team Development
Departmenta
l Newsletters
Client/Vendors Surveys
Client/Vendors
Workshops
Webcasts
PR Team work
Press Releases
Marketing
Team Work
CxO video
C-Suite lead by example
Mission Statement
Corporate Newsletters
Surveys
Town Hall Meetings
Internal Webcasts
Soft Skills
Hard Skills
Communication Tools Matrix Various channels for
communicating
change has been
listed down. You can
choose one or more
ways depending on
your requirement
40
Channels Under Direct Control Of
Management
Change Management Communication (Option 1 of 2)
Face-To Face
Options
▪ Department Meetings
▪ One-o-one meetings
▪ Town Hall Meetings
▪ Brown Bag Lunches
▪ Training courses and
workshops
Alternate Under Direct
Control Of Management
▪ Emails
▪ Corporate Newsletters
▪ FAQs
▪ Internal Memos
▪ Posters
▪ Intranet
Channels Not Under
Direct Control Of
Management
▪ Market Place Changes
▪ Customer Inputs
Various channels for
communicating
change has been
listed down. You can
choose one or more
ways depending on
your requirement
41
Change Management Communication (Option 1 of 2)
Channels Under Direct Control Of
Management
Channels Not Under
Direct Control Of
Management
▪ Market Place Changes
▪ Customer Inputs
Face-To Face
Options
▪ Department Meetings
▪ One-o-one meetings
▪ Town Hall Meetings
▪ Brown Bag Lunches
▪ Training courses and
workshops
Alternate Under Direct
Control Of Management
▪ Emails
▪ Corporate Newsletters
▪ FAQs
▪ Internal Memos
▪ Posters
▪ Intranet
Various channels for
communicating
change has been
listed down. You can
choose one or more
ways depending on
your requirement
42
Change Management Training
Session
Modules
Learning
Outcomes
Objectives
Length Of
Training
Session
Target
Audience
Delivery
Mode
Facilitator
43
Change Management Timelines
Diagnose Design Develop Deliver
April Shared
Change Purpose
Define Future State
Define Change
Governance
Change Impact
Assessment
Change Management
Plan
June Visible
Change Leadership
Develop Change Leaders Support Change Leaders
July
Smart
Engagement &
Communication
Stakeholder Analysis Build Change Network
Stakeholder
Communication
September Strong
Individual Performance
Knowledge & Skill
Assessment
Effective Performance
Management
Effective Training &
Knowledge Management
Effective Talent
Management
December Supportive
Organization & Culture
Culture Change
Analysis
Business Process
Alignment
Prepare organization
Design
Behaviour Change Plan
Implement organization
Design
February Meaningful
Change Measurement
Measure Change
Progress
Assess Change
Readiness
44
Sustaining Momentum
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to your needs and capture your
audience's attention.
Staying The Course
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to your needs and capture your
audience's attention.
Reinforcing New
Behaviors
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to your needs and capture your
audience's attention.
Developing New
Competencies & Skills
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to your needs and capture your
audience's attention.
Providing Resource For
Change
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
Building A Support System
For Change Agents
45
46
Cost Of
Change
Management
Change Management Cost
Task Name Cost 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec
Top Down Plan $80,000
Strategy $15,000
Change Readiness
Assessment
$20,000
Execute Change $20,000
Long Term
Sustainment
$20,000
47
Feedback & Evaluation
Change Management Feedback
`
Change Management Experience
Change Management
Performance Dashboard
Timeline For Implementation
Sustaining The Momentum
48
Change Management Questionnaire / Feedback
Descriptor Comments/Feedback
What were the key objectives of the change?
What has enabled you to sustain the change?
Did you effectively plan the change?
Would you do anything differently next time during the planning stage?
Did you communicate with the right people at the right time in the right way?
Would you use different communication strategies in the future?
What worked well with the change process?
What would you do differently next time?
What were the key lessons learned?
49
Results 50
82%
78%
68%
66%
57%
31%
25%
15%
23%
32% 31%
41%
62%
60%
2% 1% 1%
9%
18%
1%
0
10
20
30
40
50
60
70
80
90
Strongly Agree Agree Disagree Strongly Disagree
Effective
Leadership at
all Levels
Strong Sense of shared
purpose one that is
Inspiring and Engaging
Strong
Customer
Focus
Employee
Involvement and
Support for Change
Commitment to
Learning &
Change
Speed of Delivery
Balanced with
Effective Governance
Understanding of the
Impact of the
Organization on
Society
Change Management Experience
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
Category 1 Category 2 Category 3 Category 4
16%
46%
77%
96%
Poor (n=244)
Fair (n=653)
Good (n=834)
Excellent (n=165)
Overall
Effectiveness
Of
Change
Management
Program
51
Change Management Performance Dashboard
%Change Implemented Within Target
100
60 40
33 34 56
32 59 80
%Changes Failed
%Emergency Changes
Average Change
Implementation Time
Average Cost Per
Change
%Change Rejected
6
24
40
27
6
Critical High Low Medium None
Changes By Priority
Change Management
Dashboard for Apr 09
Change Management Score
0 20 40 60 80 100
87%
13%
• Emergency
• Abc
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
52
53
Coffee
Break
Business Process Reengineering Icon Slide 54
Business Process Reengineering Icon Slide 55
56
Charts &
Graphs
Clustered Bar
40
30
25
45
0
10
20
30
40
50
Jan Feb Mar Apr
Profit
(In
percentage)
▪ Product 01
15
32
48
40
0
10
20
30
40
50
Jan Feb Mar Apr
Profit
(In
percentage)
▪ Product 02
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
57
Rader Chart
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
01/02/2018
01/03/2018
01/04/2018
01/05/2018
01/06/2018
58
Stacked Line with Marker
0
10
20
30
40
50
60
70
80
90
100
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Profit
(In
Thousands) 92%
80%
▪ Product 01 ▪ Product 02
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
59
Bubble Chart
20
60
30
40
75
55
80
90
10
20
30
40
50
60
70
80
90
100
10 20 30 40 50
Profit
(In
Sales)
▪ Product 01 ▪ Product 02
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
60
61
Additional
Slides
Our Mission 62
Vision
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Mission
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Goal
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Strategies
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Jack Hill
Designation
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your needs and capture your
audience's attention.
Mark Albert
Designation
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to your needs and capture your
audience's attention.
Rose Smith
Designation
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audience's attention.
Julie Parker
Designation
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to your needs and capture your
audience's attention.
Our Team 63
64
Target Audiences
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and capture your audience's attention.
Preferred by Many
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and capture your audience's attention.
Values Client
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and capture your audience's attention.
About
Us
Quotes 65
When everything
seems to be going
against you remember
an airplane
takes off against the
wind not with it.
Henry Ford
75%
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it to your needs and capture your
audience's attention.
55%
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it to your needs and capture your
audience's attention.
45%
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it to your needs and capture your
audience's attention.
Financial 66
Comparison
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needs and capture your audience's attention.
Female
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needs and capture your audience's attention.
Male
80% 60%
67
Idea
Vision
Success
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Puzzle
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attention.
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Venn
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attention.
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attention.
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attention. 01
02
03
70
71
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Mind Map
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01
02
03
04
05
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03
04 This slide is 100% editable.
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Business Process Reengineering Powerpoint Presentation Slides

  • 2. Table Of Content 08 07 06 05 01 02 03 04 Identify The Change Vision For Change Change Management Agents Change Management Framework Resistance And Risk Implementation Strategies Cost Of Change Feedback And Evaluation 2 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 3. Identify The Change Types Of Change Management This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Forces For Change This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Vision For Change This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Gap Analysis This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Organization Change Readiness This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 3
  • 4. Types Of Change Management Description Used For Who Impacted Systemic Management of the systemic changes associated with IT applications, architecture or infrastructure ▪ System implementations ▪ Software upgrades ▪ Other it changes IT professionals Project Management of score or schedule change for a specific ▪ All Projects ▪ Project Core Team ▪ Extended Team Organizational Planning & implementing the tools, processes, skills & principles for managing the people side of change to achieve the required outcomes of a project or initiative ▪ All Projects ▪ Many System Implementations ▪ Most Software Upgrades ▪ Many other IT changes ▪ Company Restructuring ▪ Mergers & Acquisitions ▪ Introducing new channels, brands or business Models ▪ Targeted employees or departments ▪ Ancillary Employees or Departments ▪ IT Professionals ▪ Stakeholders Change happens at every level of your organization. We have listed common changes which happen in an organization. You can choose the type of change your organization is going through 4
  • 5. Forces For Change Option 1 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Option 2 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mergers & Acquisitions This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Political-Legal Reasons This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Electronic Commerce This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Social-Culture Reasons This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Privatizations This slide is 100% editable. Adapt it to your needs and capture your audience's attention. New Technology This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Digital Convergence This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Knowledge Economy This slide is 100% editable. Adapt it to your needs and capture your audience's attention. There are several reasons for change at every level of your organization. We have listed few reasons for the changes that happen in an organization. You can choose the appropriate reason for your organization Use pie chart for thais slide 5
  • 6. Define Your Vision (Option 1 of 2) Where you want to be ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here Where you are Define your Vision for change management considering what are the current situation/ challenges of the organization and what it will look like in future 6
  • 7. Define Your Vision (Option 2 of 2) Step 1 Step 2 Step 3 Step 5 Step 4 ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here Where you want to be ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here Where you are This slide is 100% editable. Adapt it to your needs and capture your audience's attention. GAP analysis helps in identifying key areas of improvement from current state to future state. Using this tool, you can make important decisions about the future and how the business needs to change. 7
  • 8. Gap Analysis Current State Future State Gap Actions to close Gap What What happen? What should it look like? What is different? What will be done to address the gap? Where Where is the confusion? Where will it change? Where will it be different? Where will it be addressed? When When is it done? When will it change? When are the differences needed? When will it be addressed? Who Who does the work? Who will do this? Who will identify & validate the gap? Who will make the decision & complete it? How How is it sequenced? How will it be timed & resourced? How will the gaps be improved? How will it be rolled out? GAP analysis helps in identifying key areas of improvement from current state to future state. Using this tool, you can make important decisions about the future and how the business needs to change. 8
  • 9. Organization Change Readiness Checklist (1/2) People Readiness Action Required When Completed Business Unit / Product Group Actions Is the auditing & metering tool configured? Have the business unit contacts been briefed by the project team? Has the priority for this project been set by the business unit management team? Training Has the target training audience been identified and nominated? Has a training needs analysis been carried out? Is the training information sheet available? has the training provider been established? Has the training co-ordinator been provided with the training details and put in place the necessary arrangements? Will all field readliness criteria have been practically met prior to training roll-out? Deliverable ▪ Your Text Here ▪ Your Text Here Implementation Team Leader ▪ Your Text Here ▪ Your Text Here Implementation Sponsor ▪ Your Text Here ▪ Your Text Here This checklist is an important factor in successful implementation of new policies, programs. A detailed checklist must be completed to ensure all elements of the change have been addressed 9
  • 10. Organization Change Readiness Checklist (2/2) Systems Readiness Action Required When Complete Information & Communications Technology (ICT) Is the auditing & metering tool configured? Content Have the approved procedures/policies been published? Do the proposed users have access to appropriate documentation? Business application Is there a software application relevant to this deliverable? Is there a support model for this application and are the details available for distribution? Has the relevant IT business unit been notified of Installation and support requirements? This checklist is an important factor in successful implementation of new policies, programs. A detailed checklist must be completed to ensure all elements of the change have been addressed 10
  • 11. 11 Change Management Agents Board This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Sponsors This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Leaders This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Team Members This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Stakeholders This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 12. Change Management Board Change Manager (Chair) This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Secretary This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Finance Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Service Level Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Release Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Business Case Representative This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Problem Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Application Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Board play an essential role in an organization's overall change management strategy. You can edit the slide to add the names of change management board members of your organization 12
  • 13. Stakeholder ▪ Stakeholder 1 ▪ Stakeholder 2 ▪ Stakeholder 3 ▪ Stakeholder 4 Leadership ▪ Leadership 1 ▪ Leadership 1 ▪ Leadership 1 ▪ Leadership 1 22% 78% 13 Change Management Sponsors
  • 14. 35% 33% 19% 8% 5% Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Energizing People This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Communication This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Competence This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Charisma This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Define Role Of Leadership In CM Successful organizational change depends on leaders and their level of involvement in the process of change. We have listed few responsibilities of leadership. You can edit this based on your requirement 14
  • 15. 15 Define Role Of Team Members You can edit this slide and mention the responsibilities of key team members involved in the change management process ▪ Take Responsibility For Key Initiatives ▪ Coordinate Project Team ▪ Report To Business Unit GM And Change Office On Project Progress Project Leaders ▪ Develop Leadership Change Management Capability ▪ Provide Ongoing Change Advice To Leaders Release Management Role ▪ Coordinate Project Infrastructure & Integration ▪ Prioritize And Plan Overall Project Timeframes Process Co-ordination Role ▪ Take Responsibility For Key Initiatives ▪ Coordinate Project Team ▪ Report To Business Unit GM And Change Office On Project Progress Performance Management Role
  • 16. Role Of Key Stakeholders Driving Advocacy Active Participation Understanding Willingness This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. You can edit this slide and mention the names and roles of key stakeholders who influence the change management decision 16
  • 17. Process This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Plan This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Tools This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Models This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Change Management Framework 17
  • 18. ▪ Change request board reviews change request ▪ CRB selects the process map based on the change request ▪ CRB routes the plan for necessary approvals Review by Change Request Board ▪ Rollout changes ▪ Allocate resources ▪ Communicate changes ▪ Align system, structure & policies Implementation Identify the change & all the particulars of the change Initiate Change Request ▪ Identify the impact of changes ▪ Anticipate and mitigate the risks ▪ Develop implementation & release strategies Planning ▪ Evaluate the effectiveness of the changes ▪ Review the areas of resistance and prepare strategies to manage it Review ▪ Maintain momentum ▪ Apply methods for continuous improvement Sustain Change Management Process The change management process is the sequence of steps or activities that a change management team follow to drive change management. We have mention basic steps of change management process. You can add or delete the steps based on your requirement 18
  • 19. SR No Change Request Priority Impacts Effort Hours $ $ Total Approved 1 Change Request # Priority Impacts Requirements 10 $100 $1000 Approved By 2 Change Request # Priority Impacts Design 20 $200 $4000 Approved By 3 Change Request # Priority Impacts Test 30 $300 $9000 Approved By 4 Change Request # Priority Impacts Implementation 40 $400 $16000 Approved By 5 Change Request # Priority Impacts Requirements 50 $500 $25000 Approved By 6 Change Request # Priority Impacts Design 60 $600 $36000 Approved By 7 Change Request # Priority Impacts Test 70 $700 $49000 Approved By 8 Change Request # Priority Impacts Implementation 80 $800 $64000 Approved By 9 Change Request # Priority Impacts Requirements 90 $900 $81000 Approved By Change Management Plan A basic plan defines activities and roles to manage and control change during the execute and control stage of the project template basic structure has been shown in this slide. You can edit it based on your requirement 19
  • 20. Change Management Tools 20 Stakeholder Analysis Identify stakeholder engagement levels for mutual solutions Change Impact Assessment Identify potential impact of change on the organization Job Impact Assessment Ascertain the impact of change on roles & people Change Effectiveness Assessment Determine the need to re-evaluate the current approaches to ensure sustainability of change Change Readiness Assessment Diagnose AS-IS situation & evaluate the employees readiness towards the change Tools
  • 21. Change Management Models CM Models The Johari Window Kotter's Eight Phases of Change The ADKAR Change Model The McKinsey 7S Framework The Burke-Litwin Change Model Leavitt's Diamond Lewin's Three Stage Change Model Bridges' Transition Model Change Curve Model Various models used in change management process have been listed down. You can choose one or more models based on your requirement 21
  • 22. Lewin's Three Stage Change Model ▪ Educate (everyone understands) ▪ Inform (what, why, when, how) ▪ Consult (seek views & ideas, allow thinking time, use others’ ideas ) ▪ Plan (objectives, resources, time-scales, measures, budgets) ▪ Organise (work plans) ▪ Appoint (leaders, managers, teams) “Readiness to Change” Unfreezing ▪ Praise ▪ Encouragement ▪ Recognition & empathy ▪ Coach ▪ Train ▪ Lead ▪ Manage ▪ Help & guidance ▪ Regular feedback ▪ Provide adequate resources “Implementation” Changing ▪ Set performance indicators ▪ Monitor & evaluate performances ▪ Establish systems to make it happen ▪ Establish controls to check it is happening ▪ Rewards for new behaviour ▪ Sanction (or lack of reward) for old behaviour ▪ A period of relative stability (consolidate) “Making it Stick” Refreezing We have mentioned a framework of Lewin’s three stage model, you can use it as per your requirements 22
  • 23. ADKAR Model ADKAR MODEL Phases of a Change Project Phases of Change for Employees Awareness Desire Knowledge Ability Reinforcement Implementation Post - Implementation Concept & Design Business Need Successful Change This slide shows framework of ADKAR’s model, you can use it as per your requirements 23
  • 24. Bridge Transition Model Ending Transitions New Beginning Uncertainty Exploration Skepticism Commitment This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide shows framework of Bridge Transition model, you can use it as per your requirements 24
  • 25. Szpekman's Communication Framework Knowledge / Skill Emphasis ▪ Competency Models ▪ Hiring Processes ▪ Orientation Programs ▪ Training & Development ▪ Feedback & Coaching ▪ Talent Planning Measures ▪ Performance Management ▪ 360 degree Feedback ▪ Employee Surveys ▪ Performance Metrics & Benchmarks Rewards ▪ Compensation Plans ▪ Benefits ▪ Recognition Programs ▪ Promotions Structure / Process ▪ Organization Structure ▪ Career Paths ▪ Policies & Procedures ▪ Roles & Responsibilities ▪ Tools & Support Leadership ▪ Vision & Strategy ▪ Agenda Items ▪ Questions ▪ Praise ▪ Resources ▪ Assignments ▪ Symbolic Behavior Communication ▪ Communication Plans ▪ Print & Electronic Media ▪ Face-to-Face Communication Managers This slide shows framework of Szpekman's Communication, you can use it as per your 25
  • 26. Roger's Technology Adoption Curve This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Innovators Early Adopters Early Majority Late Majority Laggards This slide shows adoption curve of change, you can edit it as per your requirements 26
  • 27. 27 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Resistance Management Plan This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Resistance to Change This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Risk Assessment Risk & Barriers
  • 28. Risk Assessment Risk No. Date of risk occurring Brief Description of Risk Low Mediu m High Mitigation Action Approval of Commencem ent Date of Commencement ▪ Identify the risk and assess the significance and likelihood of it occurring and plan the contingency. ▪ What risks may occur upfront? ▪ Identify the key concepts that may arise along the way ▪ Identify the risk and assess the significance and likelihood of it occurring and plan the contingency. ▪ What risks may occur upfront? ▪ Identify the key concepts that may arise along the way ▪ Identify the risk and assess the significance and likelihood of it occurring and plan the contingency. ▪ What risks may occur upfront? ▪ Identify the key concepts that may arise along the way ▪ Identify the risk and assess the significance and likelihood of it occurring and plan the contingency. ▪ What risks may occur upfront? ▪ Identify the key concepts that may arise along the way For effectively change management process, it is important to identify all the possible risk elements which might get associated with it. Below is a template which you can use to list down all the possible types of risk and mention there possible impact on the project 28
  • 29. Risk Matrix Consequences Likelihood 1 Insignificant 2 Minor 3 Moderate 4 Major 5 Catastrophic A Almost Certain Medium High High Very High Very High B Likely Medium Medium High High Very High C Possible Low Medium High High High D Unlikely Low Low Medium Medium High E Rare Low Low Medium Medium High Key Very High Risk Do Something to control the risk Immediately High Risk Do something about these risks Medium Risk Low Risk Does not need immediate attention For effectively change management process, it is important to identify all the possible risk elements which might get associated with it. Below is a template which you can use to list down all the possible types of risk and mention there possible impact on the project 29
  • 30. Resistance Assessment Survey Below is a list of potential areas for resistance that you maybe experiencing in the implementation of the SLM project. For each area indicate the degree to which you agree or disagree by placing your response in the box from the following scale. 1 (Strongly disagree) 2 (Disagree) 3 (Neither agree or disagree) 4 (Agree) 5 (Strongly Agree) Assess the across individually and highlight any scores that are greater than three. This area should then become your primary focus for the greatest resistance to your project. Area of Resistance Description Rating 1. Lack of understanding of the purpose and drives for the changes There maybe a lack of understanding of the purpose of the project. There maybe lack of awareness of the need for the change to occur. 2. Feeling of losing control People support what they have helped to create. If they feel they have not had sufficient input, resistance usually increases. 3. Lack of support from various levels in the organization If people perceive that key individuals or groups in their area are not genuinely supportive of the project, their acceptance is difficult to secure. 4. Feel there is a real threat to my existing power, job security or personal and career goals Resistance is increased if people believe the change will result greater emotional or career costs relative to what they may gain. 5. Concerns about a lack of skills and knowledge People may resist change if they do not possess the skills or the ability for optimal performance during and after the change. 6.High level of impact on daily work patterns Failure to acknowledge and if possible, minimise the impact of project teams activities and changes on people work patterns tends to promote distrust and allentation. 7. Lack of time to absorb the changes The ability of staff to assimilate the change and all its consequences must be assessed 8. High level of uncertainty Sometimes just the uncertainties of the situation can make people react negatively 9. Adverse changes to key working relationships Adversely affecting the way they relate to others or who they work with or who they report to. 10. High level of past resentments and dislikes People may distrust or dislike sponsors or change agents or have had negative experience around change a lack of acceptance and enthusiasm for the change will quickly materialise 11. Lack of incentives and rewards Change involves learning and learning usually involves errors. When people are not given the freedom to make mistakes while learning they become afraid. People need to be rewarded for accomplishing the change in the form of something they truly value. For the smooth implementation of change, it is important to identify all the barriers. Below is a questionnaire which you can use to track all the possible barriers 30
  • 31. Resistance To Change (1/2) 10% 20% 30% 40% 50% 60% 70% 80% 90% 0 2 4 6 8 10 12 14 Project Charter Too Narrow Technology users not Involved Inadequate Team & Users Skills Lack Of Cross- Function Team Unrealistic Expectation Lack of Executive Champion Lack of Executive Commitment Limitation Of Existing System Resistance to Change For the smooth implementation of change, it is important to identify all the barriers. You can rate all the possible barriers and analyse which barriers needs to be dealt first 31
  • 32. Resistance To Change (2/2) 10% 20% 30% 40% 50% 60% 70% 80% 90% 0 2 4 6 8 10 12 14 Project Charter Too Narrow Technology users not Involved Inadequate Team & Users Skills Lack Of Cross- Function Team Unrealistic Expectation Lack of Executive Champion Lack of Executive Commitment Limitation Of Existing System Resistance to Change For the smooth implementation of change, it is important to identify all the barriers. You can rate all the possible barriers and analyse which barriers needs to be dealt first Low Medium High 32
  • 33. Resistance Management Plan Key Areas of Resistance Actions to address Resistance Responsible Person ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here ▪ Your Text Here Resistance can be avoided if you have effective change manage ment plan. Use below template to analyse which barriers needs to be dealt first and how. 33
  • 34. Change Transition Plan This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Communicating the Change This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Change Management Training This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Timeline for Implementation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Sustaining the Momentum This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Implementation Strategies 34
  • 35. Change Transition Plan Preparation Announcement Grievances New Positions Team 1 Telecoms/PC Management Owner ABC Communications Owner ABC H.R Owner ABC Staff Relocation Owner ABC IT Owner ABC Milestone 5 Oct 20 Milestone 4 Jun 29 Milestone 2 Mar 7 Milestone 1 Jan 10 Milestone 3 Mar 14 Milestone 6 Nov 30 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 5 - Mar 1 Feb 2 - Mar 14 Mar 14 – May 2 May 25 – Oct 20 Oct 21 – Nov 15 Nov 16 – Dec 20 This slide covers the timeline of various process, you can use it as per your requirements 35
  • 36. Change Transition Plan Tasks Start Duration (Days) % Complete 02 09 16 23 30 06 13 20 27 05 Task 1 1/2/12 35 26% Sub Task 1.1 1/2/12 10 40% Sub Task 1.2 1/12/12 25 20% Task 2 1/2/12 66 88% Sub Task 2.1 1/2/12 30 100% Sub Task 2.2 2/1/12 25 80% Sub Task 2.3 2/27/12 10 70% Task 3 1/2/12 10 40% Sub Task 3.1 1/2/12 10 40% 40% 40% 70% 80% 100% 88% 20% 40% 26% This a Gantt chart representing the various tasks to be performed along with there duration and degree of completion, you can use it as per the need. 36
  • 37. Change Transition Curve Time Performance Numbness Denial Panic Dread Acceptance Acknowledgement Testing Experimentation Feelings of optimism Hope Renewed Energy Feelings of satisfaction Shock Sudden Awareness Blaming Self Blaming others Depression Insecurity Discovery Learning Integration & New meaning This curve depicts the transition process at different time intervals, you can edit it as per your requirements 37
  • 38. Communication Plan (Option 1 of 2) Audience Key Messages Delivery Methods Date Length of Session (if applicable) Location Example: Team Leaders Senior Managers Sender Example: Project Manager Example: Staff Users Sender Example: Supervisor This table can be used to prepare plan for communicating the change to the employees. You can edit it as per your requirement 38
  • 39. Communication Plan (Option 2 of 2) Audience Key Messages Delivery Methods Date Length of Session (if applicable) Location Example: Team Leaders Senior Managers Sender Example: Project Manager Example: Staff Users Sender Example: Supervisor This table can be used to prepare plan for communicating the change to the employees. You can edit it as per your requirement 39
  • 40. Change Management Communication (1/2) Industry Corporation Groups Individuals Targeting email Incentives Workgroup Newsletters Off the job Training Coaching Conflict Mediation On the job Training Soft Skills Training Job Descriptions & Goals Focus Groups Team coaching E-Learning Technical Workshops Technical Symposiums Kick-off Team Development Departmenta l Newsletters Client/Vendors Surveys Client/Vendors Workshops Webcasts PR Team work Press Releases Marketing Team Work CxO video C-Suite lead by example Mission Statement Corporate Newsletters Surveys Town Hall Meetings Internal Webcasts Soft Skills Hard Skills Communication Tools Matrix Various channels for communicating change has been listed down. You can choose one or more ways depending on your requirement 40
  • 41. Channels Under Direct Control Of Management Change Management Communication (Option 1 of 2) Face-To Face Options ▪ Department Meetings ▪ One-o-one meetings ▪ Town Hall Meetings ▪ Brown Bag Lunches ▪ Training courses and workshops Alternate Under Direct Control Of Management ▪ Emails ▪ Corporate Newsletters ▪ FAQs ▪ Internal Memos ▪ Posters ▪ Intranet Channels Not Under Direct Control Of Management ▪ Market Place Changes ▪ Customer Inputs Various channels for communicating change has been listed down. You can choose one or more ways depending on your requirement 41
  • 42. Change Management Communication (Option 1 of 2) Channels Under Direct Control Of Management Channels Not Under Direct Control Of Management ▪ Market Place Changes ▪ Customer Inputs Face-To Face Options ▪ Department Meetings ▪ One-o-one meetings ▪ Town Hall Meetings ▪ Brown Bag Lunches ▪ Training courses and workshops Alternate Under Direct Control Of Management ▪ Emails ▪ Corporate Newsletters ▪ FAQs ▪ Internal Memos ▪ Posters ▪ Intranet Various channels for communicating change has been listed down. You can choose one or more ways depending on your requirement 42
  • 43. Change Management Training Session Modules Learning Outcomes Objectives Length Of Training Session Target Audience Delivery Mode Facilitator 43
  • 44. Change Management Timelines Diagnose Design Develop Deliver April Shared Change Purpose Define Future State Define Change Governance Change Impact Assessment Change Management Plan June Visible Change Leadership Develop Change Leaders Support Change Leaders July Smart Engagement & Communication Stakeholder Analysis Build Change Network Stakeholder Communication September Strong Individual Performance Knowledge & Skill Assessment Effective Performance Management Effective Training & Knowledge Management Effective Talent Management December Supportive Organization & Culture Culture Change Analysis Business Process Alignment Prepare organization Design Behaviour Change Plan Implement organization Design February Meaningful Change Measurement Measure Change Progress Assess Change Readiness 44
  • 45. Sustaining Momentum This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Staying The Course This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Reinforcing New Behaviors This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Developing New Competencies & Skills This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Providing Resource For Change This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Building A Support System For Change Agents 45
  • 47. Change Management Cost Task Name Cost 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec Top Down Plan $80,000 Strategy $15,000 Change Readiness Assessment $20,000 Execute Change $20,000 Long Term Sustainment $20,000 47
  • 48. Feedback & Evaluation Change Management Feedback ` Change Management Experience Change Management Performance Dashboard Timeline For Implementation Sustaining The Momentum 48
  • 49. Change Management Questionnaire / Feedback Descriptor Comments/Feedback What were the key objectives of the change? What has enabled you to sustain the change? Did you effectively plan the change? Would you do anything differently next time during the planning stage? Did you communicate with the right people at the right time in the right way? Would you use different communication strategies in the future? What worked well with the change process? What would you do differently next time? What were the key lessons learned? 49
  • 50. Results 50 82% 78% 68% 66% 57% 31% 25% 15% 23% 32% 31% 41% 62% 60% 2% 1% 1% 9% 18% 1% 0 10 20 30 40 50 60 70 80 90 Strongly Agree Agree Disagree Strongly Disagree Effective Leadership at all Levels Strong Sense of shared purpose one that is Inspiring and Engaging Strong Customer Focus Employee Involvement and Support for Change Commitment to Learning & Change Speed of Delivery Balanced with Effective Governance Understanding of the Impact of the Organization on Society
  • 51. Change Management Experience This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 Category 1 Category 2 Category 3 Category 4 16% 46% 77% 96% Poor (n=244) Fair (n=653) Good (n=834) Excellent (n=165) Overall Effectiveness Of Change Management Program 51
  • 52. Change Management Performance Dashboard %Change Implemented Within Target 100 60 40 33 34 56 32 59 80 %Changes Failed %Emergency Changes Average Change Implementation Time Average Cost Per Change %Change Rejected 6 24 40 27 6 Critical High Low Medium None Changes By Priority Change Management Dashboard for Apr 09 Change Management Score 0 20 40 60 80 100 87% 13% • Emergency • Abc This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 52
  • 57. Clustered Bar 40 30 25 45 0 10 20 30 40 50 Jan Feb Mar Apr Profit (In percentage) ▪ Product 01 15 32 48 40 0 10 20 30 40 50 Jan Feb Mar Apr Profit (In percentage) ▪ Product 02 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 57
  • 58. Rader Chart This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 01/02/2018 01/03/2018 01/04/2018 01/05/2018 01/06/2018 58
  • 59. Stacked Line with Marker 0 10 20 30 40 50 60 70 80 90 100 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Profit (In Thousands) 92% 80% ▪ Product 01 ▪ Product 02 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 59
  • 60. Bubble Chart 20 60 30 40 75 55 80 90 10 20 30 40 50 60 70 80 90 100 10 20 30 40 50 Profit (In Sales) ▪ Product 01 ▪ Product 02 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 60
  • 62. Our Mission 62 Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Strategies This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 63. Jack Hill Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mark Albert Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Rose Smith Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Julie Parker Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Our Team 63
  • 64. 64 Target Audiences This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Preferred by Many This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Values Client This slide is 100% editable. Adapt it to your needs and capture your audience's attention. About Us
  • 65. Quotes 65 When everything seems to be going against you remember an airplane takes off against the wind not with it. Henry Ford
  • 66. 75% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 55% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 45% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Financial 66
  • 67. Comparison This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Female This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Male 80% 60% 67
  • 68. Idea Vision Success This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 68
  • 69. 69 Puzzle ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 70. Venn This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 02 03 70
  • 71. 71 ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ▪ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Target
  • 72. Mind Map This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 02 03 04 05 72
  • 73. Bulb Or Idea 01 02 03 04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 73
  • 74. Thank You Address # street number, city, state Contact Numbers: 0123456789 Email Address: emailaddress123@gmail.com 74