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Business Communication I

COURTESY
7 C’s of Effective Business
Communication

•

Completeness
Conciseness
Consideration
Concreteness
Clarity

•

Courtesy

•

Correctness

•
•
•
•
What is Courtesy?
•

•

•

Showing of politeness and consideration
towards others.
Most visible way to convey respect and
caring.
Courtesy words & phrases: Hello, Good
morning, Please, Thank you, I am sorry,
Excuse me, Nice to meet you, Have a nice
day…
Importance of Courtesy in
Business Communication
•
•
•

People respond to positive interaction.
Increases goodwill.
Maintain good human relation in the
organization.
Areas to Show Courtesy
1.
2.
3.
4.
5.
6.

Email communication
Oral communication
Telephone communication
Written communication
Customer/Face-to-face communication
General Courtesy
Thank you!

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Business communication

  • 2. 7 C’s of Effective Business Communication • Completeness Conciseness Consideration Concreteness Clarity • Courtesy • Correctness • • • •
  • 3. What is Courtesy? • • • Showing of politeness and consideration towards others. Most visible way to convey respect and caring. Courtesy words & phrases: Hello, Good morning, Please, Thank you, I am sorry, Excuse me, Nice to meet you, Have a nice day…
  • 4. Importance of Courtesy in Business Communication • • • People respond to positive interaction. Increases goodwill. Maintain good human relation in the organization.
  • 5. Areas to Show Courtesy 1. 2. 3. 4. 5. 6. Email communication Oral communication Telephone communication Written communication Customer/Face-to-face communication General Courtesy