2. Effective In-Person Communication
Skills
• Effective communication is essential
for building relationships, running a
business and succeeding in life.
• In-person communication can be
meeting with a potential employer
for the first time, making a public
presentation or serving a customer
at a restaurant.
• Effective in-person communication
skills can make a conversation
memorable, persuade someone
during a sales pitch and provide
comfort for a friend who has
experienced a tragedy

3. Effective communication is both important
in work place and personal relationship
• Communication is an integral part of life, and being able to
communicate effectively in personal and business settings is very
important.
• Effective communication encompasses verbal, perceptive and
listening elements.
• A wide variety of strategies are available to overcome
communication barriers. With practice these strategies become
habits.

4. Definitions
• Communication skills are the tools and techniques that
enable a person to send and receive messages through
symbols, body language and orally spoken words.
• In-person communication is the exchange of messages
between an individual and another person or people in
his presence.
• Effective communication is accomplished by a message
given with appropriate words and nonverbal signals and
is fully understood by the intended recipient

5. Listening Skills
• Effective in-person communication
requires a person to demonstrate
effective listening skills.
• As a person listens to another person
communicating, she should make mental
notes, ask questions for clarity and use
gestures to affirm understanding such as
a head nod, a wink or positive eye
movement.
• When the sender is done sending the
message, the listener should repeat the
main points back to the sender for clarity
and then respond to the message
appropriately

6. Verbal Skills
• Verbal skills or oral communication
play a vital role in effective in-person
communication.
• Verbal communication is the
exchange of messages using the
spoken word, such as making a
speech, telling someone “thank-you”
or explaining why a person may feel
offended.
• Verbal communication skills include
word selection, knowing the
audience and using universal words
that are easy to understand.

7. Nonverbal Messages
• Nonverbal communication is the
sending and receiving of messages
without the use of words, such as
facial expressions, visual aides and
tone of voice.
• Nonverbal communication is just as
important as verbal communication
in interactions. If a person makes a
statement such as, “I’m committed
to work harder,” but is yawning as
he says it, the message will result in
confusion and frustration

8. Getting Better
• Building communication skills is
a continual process different for
each individual.
• Communication is a complex
process that is sharpened
through trial and error,
education and training.
• The more a person is familiar
with the audience or person she
is communicating with, the more
effective the communication can
be.