Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/29Q1Jlh. John Willis breaks down what we know about Burnout. Willis takes a look at some survey data and tries to suggest ways to achieve healthier outcomes for ourselves and our colleagues. Filmed at qconlondon.com. John Willis is a Director of Ecosystem Development for Docker, which he joined after the company he co-founded SocketPlane was acquired by Docker in March 2015. John is the author of 7 IBM Redbooks and is co-author of the “Devops Handbook” along with authors Gene Kim and Jez Humble.

1. Burnout

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Watch the video with slide
synchronization on InfoQ.com!
https://www.infoq.com/presentations/
it-burnout

3. Purpose of QCon
- to empower software development by facilitating the spread of
knowledge and innovation
Strategy
- practitioner-driven conference designed for YOU: influencers of
change and innovation in your teams
- speakers and topics driving the evolution and innovation
- connecting and catalyzing the influencers and innovators
Highlights
- attended by more than 12,000 delegates since 2007
- held in 9 cities worldwide
Presented at QCon London
www.qconlondon.com

4. Agenda
• Introduction
• Disclaimer
• Why Me?
• What is burnout?
• What causes burnout?
• How to overcome?
• Wild speculation…

5. @botchagalupe
• a.k.a. John Willis
• Work at Docker
• 35 Years in IT Operations
• Exxon, Canonical, Chef, Enstratius,
Socketplane
• Devopsdays Core Organizer
• 35 Devopsdays
• DOES15 Organizers
http://ow.ly/ZclVW

6. Overview

7. Disclaimer Dude!

8. Why Me?

10. The Blog Post!
http://itrevolution.com/karojisatsu/

11. The Reaction

12. The Conversation

13. What
is
Burnout?

15. Lagging Indicators
• Health Care Costs
• Law Suits
• Turnover
• Optics

17. Leading Indicators
• Missed Deadlines
• Missed Opportunities
• Missed Threats
• Less Innovation

18. B-DOC

19. Industry & Humanity Costs
• Leaving the Industry
• Suicide

20. Clinical Definitions

22. Three Dimensions
( Maslach)
• Exhaustion !
• Emotional exhaustion
• Cynicism!
• Depersonalization
• Efficacy!
• Personal Accomplishment

23. MBI

24. Burnout in Information
Security

25. My MBI

27. Six Mismatches
• Work Overload!
• Lack of Control!
• Insufficient Reward!
• Breakdown of Community!
• Absence of Fairness!
• Conflicting Values

28. How
to
Overcome?

30. Men are disturbed not by things, but
by the view which they take of them!
- Epictetus
People are disturbed not by things, but
by the view which they take of them!
- Epictetus (modified)

31. MBI - Self Assessment

32. Mismatch - Self Assessment

33. AWS - Survey

37. How can you help others?
• Talk Talk Talk!
• Listen Listen Listen!
• Be Vulnerable!
• Be Courageous !
• Be Kind

39. Wild
Speculation

42. @nicolefv@nicolefv
At Chef:
Some teams have started measuring Westrum Culture scores quarterly.
It is also included in our yearly employee survey.!
!
Rate how strongly you agree (7) or disagree (1) to the following statements:!
1. On my team, information is actively sought.!
2. On my team, failures are learning opportunities, and messengers of
them are not punished.!
3. On my team, responsibilities are shared.!
4. On my team, cross-functional collaboration is encouraged and
rewarded.!
5. On my team, failure causes enquiry. !
6. On my team, new ideas are welcomed.
Nicole Forsgren, PhD
Director of Organizational Performance & Analytics, Chef

44. Psychometrics
• Work Overload!
• Lack of Control!
• Insufficient Reward!
• Breakdown of Community!
• Absence of Fairness!
• Conflicting Values

45. • I had a black dog, his name was depression
https://www.youtube.com/watch?v=XiCrniLQGYc
• Living With a Black Dog
https://www.youtube.com/watch?v=2VRRx7Mtep8
• Stress and Depression - A taboo in our time
https://vimeo.com/channels/lascot14/106927863
• Be Brave
https://vimeo.com/78624749
• Burnout in Information Security
http://www.slideshare.net/secburnout/burnout-in-information-security
• Feeling Good – The New Mood Therapy
http://feelinggood.com/books/
• Happy (the movie)
http://www.thehappymovie.com/

46. • Karōjisatsu - Blog
http://itrevolution.com/karojisatsu/
• Burnout and post-traumatic stress disorder: Dr. Geri Puleo at
TEDxSetonHillUniversity
https://youtu.be/hFkI69zJzLI
• Understanding Burnout," Prof. Christina Maslach (U.C. Berkeley)
https://youtu.be/4kLPyV8lBbs
• Maslach Burnout Inventory
http://www.mindgarden.com/117-maslach-burnout-inventory
• My First Year at Chef - Measuring all the things
http://www.slideshare.net/nicolefv/nf-final-cheflisametrics2015ss
• A typology of organisational cultures
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/
• REVERSING BURNOUT: How to rekindle your passion for your work
http://www.choixdecarriere.com/pdf/6573/Maslach_Leiter(2005).pdf

47. Extra Slides

48. I had a black dog, his name was depression!
World Health Organization (WHO)

49. How to Beat the Black Dog!
World Health Organization (WHO)

50. Living With a Black Dog!
World Health Organization (WHO)

51. Watch the video with slide
synchronization on InfoQ.com!
https://www.infoq.com/presentations/
it-burnout