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User adoption challenges lets make it stick #spsoslo
The document discusses strategies for ensuring successful user adoption of technology solutions, emphasizing the importance of communication, training, and support. It highlights the need for thorough requirement solicitation, consistent engagement with users, and empowering support teams. The author encourages organizations to be mindful of company culture and to actively involve executives in the adoption process.
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User adoption challenges lets make it stick #spsoslo
- 1. User Adoption: Let’s notjust deliver a solution. Let’s make it stick! Antje Lamartine | #SPSOslo | November 2018
- 4. About Antje Lamartine • CollaborationConsultant & Enthusiast • SP2010 / SP2013 / O365 • My Passions: Skiing, Knitting, Passing on my Knowledge • People, People, People • www.linkedin.com/in/antjelamartine • @AntjeLamartine • antje.Lamartine@hansevision.de
- 7. Tech Acumen Exec Support CompanyCulture Missed Target CommunicationSupport
- 8. • What typeof Industry? • Which Version of Technology are we on? Train • What type of Training? • Productivity Tools • Solution specific • Demo Success Stories • Who’s the Audience? • Delivery • Lunch & Learn Sessions • Team Training Sessions • Tutorials & User Manuals Tech Acumen? Or Lack thereof? KEEP GIVING | BE CONSISTENT
- 9. Missed Target • Focuson Solution rather than Need • Original Need changed • Priorities changed Engage • Thorough solicitation of requirements • Dream big, and start small • Implement in phases • Keep communicating / regular check ins STAY IN TOUCH
- 10. Communication • Was thereany communication? • What was communicated? • Was the right audience targeted? Interact • Stay in control of communication • What / Why / When • Communicate often • Use Different Means • Provide Feedback Mechanism WHAT’S IN IT FOR THEM
- 11. Support • Delivered butnot trained? • Was Support considered / planned? • Was the Support team trained? Empower • Inform & Train your Support team in time • Train: Wiki & FAQs • 1:1, small group, large group • Internal User Group / “Champions” Program REWARD
- 12. Exec Support • Doesit exist? In theory or practice? • At what level? Solicit • Have the conversation • With Manager AND Executive • Turn them into advocates • Provide ROI (Measure & Analyze) CONTINUE THE CONVERSATION
- 13. Company Culture • We’vealways done it that way • It’s new and shiny – bring it on • Siloed vs. cross-functional • Transparent? • Individual vs. structured processes? • Clearly Set Company Goals? BE MINDFUL
- 14.
- 15. Hurdle to Change: •of the Unknown • of Lack of Competence • of Change in Status Quo Fear
- 17. See – Feel- Change Analyze – Think - Change
- 18.
- 20. Don‘t forget tovisit our sponsors who made this day possible! Thankyou!
- 21. Resource Links • MindMapping • https://www.skyword.com/contentstandard/creativity/how-mind-maps- apply-brain-science-to-creativity/ • ROI by Sarah Haase • https://blog.splibrarian.com/2014/07/02/land-of-confusion/ • Innovation Games • https://blog.splibrarian.com/2015/11/30/innovation-games/ • http://www.innovationgames.com • On Change • https://www.kotterinternational.com/research-and-perspectives/
- 22. Photo Credits • Titleslide:https://pixabay.com/de/cambridge-geb%C3%A4ude-struktur-66714/ • Jump: https://pixabay.com/en/youth-active-jump-happy-sunrise-570881/ • Seats: https://unsplash.com/photos/j5dD6jNLhHk • Audience: https://unsplash.com/photos/-5rA4DRrEXU • Motherboard: https://pixabay.com/en/board-electronics-computer-453758/ • Golfball: https://www.pexels.com/u/tyler-hendy-9620/ • Microphone: https://www.pexels.com/u/freestocks/ • Holding Hands: https://pixabay.com/en/hands-toddler-hand-child-s-hand-1797401/ • Businessman: https://pixabay.com/en/handshake-hand-give-business-man-2056021/ • Colored Powder: https://pixabay.com/en/color-colored-powder-india-300343/ • Welcome Sign: https://unsplash.com/photos/AvqpdLRjABs • Palms: https://www.pexels.com/u/j0sie/ • People: https://unsplash.com/photos/_es6l-aPDA0 • Tablet: https://www.pexels.com/u/wdnet/ • Feet In Water: https://www.pexels.com/u/kaiquestr/ • Painted Hands: https://unsplash.com/photos/cAtzHUz7Z8g
Editor's Notes
- #6 Big Effort on Solution Delivered it – this is how you feel, right?
- #9 What Type of Industry? Make up of work force Manufacturing Services What Version of Technology are we on? SP2010 / 2013 to O365 can be hard Desktops vs. Laptops Outlook / OneNote – pulled in Exchange Admins PowerPoint – brought in Marketing and tied in branding
- #10 Break down potential silos Solicitation of requirements: Innovation Games Mind Mapping
- #11 Different Means: Project Updates Newsletter Social Media Demo a Success Story
- #12 Support is Community: Volunteers Office Hours Center of Excellence
- #18 The heart of change is in emotions Pride in ones work Frustration about redundant tasks Show – Don’t Tell