User adoption challenges lets make it stick #spsoslo
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Solutions get delivered all the time, but it is no secret that getting Business Users to adopt a solution is not automatically guaranteed. They have their own priorities and deadlines, and technology might only be the means to an end. But it doesn’t' have to be that way. When starting a new project User Adoption should be part of the conversation from day one to ensure that the solution will stick. In this session I am going to highlight common User Adoption challenges and provide strategies how to overcome them.
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User adoption challenges lets make it stick #spsoslo
- 1. User Adoption: Let’s not just deliver a solution. Let’s make it stick! Antje Lamartine | #SPSOslo | November 2018
- 4. About Antje Lamartine • Collaboration Consultant & Enthusiast • SP2010 / SP2013 / O365 • My Passions: Skiing, Knitting, Passing on my Knowledge • People, People, People • www.linkedin.com/in/antjelamartine • @AntjeLamartine • antje.Lamartine@hansevision.de
- 7. Tech Acumen Exec Support Company Culture Missed Target CommunicationSupport
- 8. • What type of Industry? • Which Version of Technology are we on? Train • What type of Training? • Productivity Tools • Solution specific • Demo Success Stories • Who’s the Audience? • Delivery • Lunch & Learn Sessions • Team Training Sessions • Tutorials & User Manuals Tech Acumen? Or Lack thereof? KEEP GIVING | BE CONSISTENT
- 9. Missed Target • Focus on Solution rather than Need • Original Need changed • Priorities changed Engage • Thorough solicitation of requirements • Dream big, and start small • Implement in phases • Keep communicating / regular check ins STAY IN TOUCH
- 10. Communication • Was there any communication? • What was communicated? • Was the right audience targeted? Interact • Stay in control of communication • What / Why / When • Communicate often • Use Different Means • Provide Feedback Mechanism WHAT’S IN IT FOR THEM
- 11. Support • Delivered but not trained? • Was Support considered / planned? • Was the Support team trained? Empower • Inform & Train your Support team in time • Train: Wiki & FAQs • 1:1, small group, large group • Internal User Group / “Champions” Program REWARD
- 12. Exec Support • Does it exist? In theory or practice? • At what level? Solicit • Have the conversation • With Manager AND Executive • Turn them into advocates • Provide ROI (Measure & Analyze) CONTINUE THE CONVERSATION
- 13. Company Culture • We’ve always done it that way • It’s new and shiny – bring it on • Siloed vs. cross-functional • Transparent? • Individual vs. structured processes? • Clearly Set Company Goals? BE MINDFUL
- 14. We bring CHANGE!
- 15. Hurdle to Change: • of the Unknown • of Lack of Competence • of Change in Status Quo Fear
- 17. See – Feel - Change Analyze – Think - Change
- 20. Don‘t forget to visit our sponsors who made this day possible! Thankyou!
- 21. Resource Links • Mind Mapping • https://www.skyword.com/contentstandard/creativity/how-mind-maps- apply-brain-science-to-creativity/ • ROI by Sarah Haase • https://blog.splibrarian.com/2014/07/02/land-of-confusion/ • Innovation Games • https://blog.splibrarian.com/2015/11/30/innovation-games/ • http://www.innovationgames.com • On Change • https://www.kotterinternational.com/research-and-perspectives/
- 22. Photo Credits • Titleslide: https://pixabay.com/de/cambridge-geb%C3%A4ude-struktur-66714/ • Jump: https://pixabay.com/en/youth-active-jump-happy-sunrise-570881/ • Seats: https://unsplash.com/photos/j5dD6jNLhHk • Audience: https://unsplash.com/photos/-5rA4DRrEXU • Motherboard: https://pixabay.com/en/board-electronics-computer-453758/ • Golfball: https://www.pexels.com/u/tyler-hendy-9620/ • Microphone: https://www.pexels.com/u/freestocks/ • Holding Hands: https://pixabay.com/en/hands-toddler-hand-child-s-hand-1797401/ • Businessman: https://pixabay.com/en/handshake-hand-give-business-man-2056021/ • Colored Powder: https://pixabay.com/en/color-colored-powder-india-300343/ • Welcome Sign: https://unsplash.com/photos/AvqpdLRjABs • Palms: https://www.pexels.com/u/j0sie/ • People: https://unsplash.com/photos/_es6l-aPDA0 • Tablet: https://www.pexels.com/u/wdnet/ • Feet In Water: https://www.pexels.com/u/kaiquestr/ • Painted Hands: https://unsplash.com/photos/cAtzHUz7Z8g
Editor's Notes
- Big Effort on Solution Delivered it – this is how you feel, right?
- What Type of Industry? Make up of work force Manufacturing Services What Version of Technology are we on? SP2010 / 2013 to O365 can be hard Desktops vs. Laptops Outlook / OneNote – pulled in Exchange Admins PowerPoint – brought in Marketing and tied in branding
- Break down potential silos Solicitation of requirements: Innovation Games Mind Mapping
- Different Means: Project Updates Newsletter Social Media Demo a Success Story
- Support is Community: Volunteers Office Hours Center of Excellence
- The heart of change is in emotions Pride in ones work Frustration about redundant tasks Show – Don’t Tell