Nontraditional students face unique challenges that can be compounded in a distance-learning environment. Ensuring success, engagement and persistence for adult students requires not only academic support but personalized assistance in balancing the demands of work, family, and school. A recent study by Stanford University found that coaching greatly enhanced the success of nontraditional students, and did so cost-effectively. This workshop will provide practical advice from administrators implementing two different models of coaching to enhance student outcomes. Excelsior College has been working with a corporate partner, while the Connecticut Distance Learning Consortium is using a Fund for the Improvement of Postsecondary Education grant with four community colleges to build a collaborative coaching model. Inside Track will provide actionable insights into how to develop effective coaching programs, presenting results from more than 50 controlled studies.

1. Building Student Success: Best Practices for Developing an Effective Student Coaching Program

2. Betsy DePersis Director of Academic Advising Services Excelsior College Diane Goldsmith Former Executive Director Connecticut Distance Learning Consortium Chris Tilghman Director of Program Development InsideTrack Building Student Success: Best Practices for Developing an Effective Student Coaching Program

3. What is coaching? Building Student Success: Best Practices for Developing an Effective Student Coaching Program

4. Building Student Success: Best Practices for Developing an Effective Student Coaching Program Where does coaching “live” at the institution?

5. Building Student Success: Best Practices for Developing an Effective Student Coaching Program InsideTrack Coaching becomes integrated with university services

6. Building Student Success: Best Practices for Developing an Effective Student Coaching Program How has coaching been implemented?

7. Building Student Success: Best Practices for Developing an Effective Student Coaching Program How InsideTrack collaborates with Excelsior Academic Advisors

8. Building Student Success: Best Practices for Developing an Effective Student Coaching Program What data can you share?

9. Building Student Success: Best Practices for Developing an Effective Student Coaching Program Recent Stanford research confirms the results “ The results are clear: retention rates were greater in the coached group and the results do not change when we control for key demographic factors. Moreover, the expenditure is much smaller than that which would be required under an alternative policy.” Professor Eric Bettinger, Associate Professor, Stanford University

10. Building Student Success: Best Practices for Developing an Effective Student Coaching Program What lessons have you learned?

11. Building Student Success: Best Practices for Developing an Effective Student Coaching Program Appendix

12. Building Student Success: Best Practices for Developing an Effective Student Coaching Program The CTDLC Adult Success Coach Project is support by the Fund for the Improvement of Post Secondary Education (FIPSE) and the Davis Educational Foundation.

13. Building Student Success: Best Practices for Developing an Effective Student Coaching Program FIPSE Funded: Manchester Community College, CT Middlesex Community College, MA Northwestern Connecticut Community College, CT Passaic County Community College, NJ. Davis Funded: Central Connecticut State University University of Hartford

14. Building Student Success: Best Practices for Developing an Effective Student Coaching Program The CTDLC Adult Success Coach Project Director: Carolyn Rogers, [email_address] 860.832.3894 Additional Information about the Project: http://www.adultsuccesscenter.org/blog/ or www.adultsuccesscoach.org

15. Building Student Success: Best Practices for Developing an Effective Student Coaching Program *Results weighted to match coach denominator *Results are based on students enrolled between May 1, 2010 and Feb 28, 2011 (n=2876 coached, n=728 comparison), taking examinations through Mar 9, 2011. **Results are based on students enrolled between May 1, 2010 and Dec 31, 2010 (n=2253 coached, n=573 comparison), with measurement as of Mar 9, 2011 **Retention is the # of students who are ‘actively enrolled’ divided by the total number of students received Positive impact on all key success measures

16. Building Student Success: Best Practices for Developing an Effective Student Coaching Program Coached group has higher EC Student Experience completion rates in each monthly cohort EC Student Experience (Orientation) Coached v Comparison, by monthly cohort 77 286 66 260 72 289 81 318 74 291 69 274 71 288 63 247 71 295 84 328

17. Building Student Success: Best Practices for Developing an Effective Student Coaching Program Coached group has more students taking Information Literacy in each monthly cohort Information Literacy Course Coached v Comparison, by monthly cohort 77 286 66 260 72 289 81 318 74 291 69 274 71 288 63 247