An effective team has clear unity of purpose, goals, communication, and leadership. It is defined as a unit of two or more people working together to achieve a common goal. Key characteristics include having shared and clearly defined missions, goals, and expectations. Open communication where all ideas are heard is essential, as is establishing consensus-based decision making. Leadership facilitates the team rather than dictates control. Teams benefit from diversity of views but require skilled communication and tools to overcome challenges like conflict or resistance to change.

1. BUILDING AN EFFECTIVE
TEAM
Dr. Evie Wibowo Iman

2. What is a Team?
A team is a unit of two or more people who work together
to achieve a goal. Team members share a mission and the
responsibility to achieve it.

3. Characteristics of Effective Teams
• Clear Unity of Purpose
• Clear Goals
• Attitude Are Everything
• Communication is Key to Success
• Leadership

4. Unity of Purpose
• Team member agree on what they want to
accomplish
• Make a commitment to achieve
• Agree on how the team will operate –
expectations, responsibilities, resources
• Open truthful communication
• Evaluates how well the team is doing in achieving the
goal

5. Clear Goals
• What is the mission, values and purpose?
• Why are we here and what do we want to
accomplish?
• What are the “small battles” along the way to
winning the “big war”?
• How does the team know when they are
successful?

6. Communication Is Key
• Every Idea is Open for Discussion
• No Negativism towards Ideas or Viewpoints
• “Save Environment” for discussion of all ideas
and viewpoints
• Disagreement is Good and Productive
• Listening, Hearing and Understanding are the
Key to REAL Communication

7. Leadership
• All effective teams require a leader.
• Issue is NOT “ Who is in Control?”
• Issue IS “How do we get the job done?”
• Successful team leaders demonstrate the
ability to listen to other team members first,
then share there points of view.
• Facilitation is vital communication tool for
effective team leaders.

8. Effective Team members
• Understand, support and “own” the goals
• Listens to all team members
• Views conflict as use and necessary
• Trusts team members
• Respects differences and values diversity
• Tries for consensus
• Knows and uses the resources of the team

9. Consensus is……
• A proposal, idea, solution or viewpoint that is
acceptable enough that all members of the
team can support it, live with it, buy into it;
AND NO member of the team opposes it

10. Consensus Is NOT…..
• Unanimous vote
• Majority vote
• Everyone getting 100% of what they “want”

11. Consensus Requires…..
• Time
• ACTIVE Team Participants
• Skilled Communication by All team members
• Open minds and Creative thinking

12. Skilled Communication Requires
• Listening & Learning, Active Listening
• Giving and Receiving Feedback
• Valuing People
• Embracing and Leveraging Diversity
• Facilitation, Coaching and Mentoring

13. Tools for Successful Teams
• Project Planning / Problem Solving
• Conflict Management
• Performance Assessment
• Dealing with Change
• Celebrating Success

14. Advantages
Information & knowledge
Diversity of views
Acceptance of solutions
Performance
Disadvantages
Groupthink
Hidden agendas
Free riders
High costs
From Business Communication Today, Prentice Hall, 2003
Overview of Teams

15. Effective
Teams
Collaborative
Relationships
Clear
Purpose
Creative
Thinking
Focused
Efforts
Open
Communication
Conflict
Resolution
Consensus
Decision
Making
From Business Communication Today, Prentice Hall, 2003

16. Focus
Procedures
Participation
Closing
Follow-Up
Effective
Meetings
From Business Communication Today, Prentice Hall, 2003

17. Conflicting Goals
Power Struggles
Attitudes and Values
Poor Communication
Task Responsibilities
Scarce Resources
From Business Communication Today, Prentice Hall, 2003
Conflict in Teams

18.  Express understanding
 Raise awareness
 Evaluate objections
 Refuse arguments
From Business Communication Today, Prentice Hall, 2003
Overcoming Resistance

19. Commitment
Connections
Change
ManagementConflict
Management
Cooperation
Communication
Contribution
Suzanne Willis Zoglio, 7 Keys to Building Great Workteams
Effective Team

20. THANK YOU