This document outlines 20 steps involved in branch business management, compared to the typical focus on just 2 steps of managing sales targets and audits. It then provides the full form and actionable steps for each of the 20 processes, including knowing the bank, identifying strengths, targeting customers, profiling, presenting solutions, generating appointments, conversion, training, goal setting, maintaining operations standards, data collection and analysis, and receiving feedback from various stakeholders. Taking action on all 20 steps rather than just 2 can significantly increase business results by fully leveraging the branch's potential.