Linda Gamill Bany Atta is a marketing and customer service executive with over 10 years of experience providing administrative support and matching customers with optimal products. She currently works as an Executive Administrator for a technology company, where her responsibilities include preparing tenders, maintaining promotional databases, and resolving order issues. Previously, she worked as a Senior Call Center Agent, where she managed a team of agents and ensured customer problems were resolved. She has a bachelor's degree in philosophy and training in areas such as time management, customer service, and sales. Her skills include proficiency with Microsoft applications, learning new systems quickly, and dealing with customer needs.

1. Linda Gamill Bany Atta
108 El-Fardos buildings, 6th
. October City
Giza, Egypt
Mob: 01008882696
Phone: 02-38877089
E-mail: linda.gamill@act.eg
Career Summary and Objective:
Marketing and Customer service Executive with over 10 years experience providing thorough
and skillful administrative, also energetic sales professional with a knack for matching customers
with optimal products and services to meet their specific needs.
Consistently received excellent feedback from customers, as well as experienced in Marketing
Communications, with a strong visual sense, excellent writing skills, and the ability to translate
marketing ideas and design concepts across all organizational levels.
Professional Experience:
Executive Administrator for Public & Government Sector May2015 – Current
Advanced Computer Technology - ACT Company
• Prepares Tenders with the Government department.
• Maintains promotional database by inputting invoice and bill-back data.
• Updates managers by consolidating, analyzing, and forwarding daily action summaries
• Resolves order and inventory problems by investigating data and history; identifying
alternate means for filling orders; notifying managers and customers
• Resolves promotional allowance, rebate, and pricing discrepancies by researching
promotion details and regular and special prices; forwarding resolution to managers
• Provides product, promotion, and pricing information by clarifying customer request;
selecting appropriate information; forwarding information; answering questions
• Provides sales vs. projection results by preparing and forwarding sales tracking reports
• Forwards samples by entering request; arranging shipment; notifying customer
• Maintains customer’s database by inputting customer profile and updates; preparing and
distributing monthly reports
• Prepares sales presentations by compiling data; developing presentation formats and
materials
• Records sales expenses by tracking, consolidating, analyzing, and summarizing expenses;
forwarding for reimbursement
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2. Senior Call Center and Customer Service Agent December2005 - May 2015
AWI Company for Advertising and Publishing
• Manage a team of call center agents
• Monitor queue and track inbound calls
• Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
• Take calls that the agents can't handle and be available when an agent appears to need
assistance
• Motivate and encourage agents through positive communication and feedback
• Perform at least one monitoring evaluation with each agent every two weeks
• Assist in Recruiting & train the new staff and schedule existing staff to meet service level
objectives
• Review the call center telephones weekly
• Develop contests, awards and themes that increase agents' loyalty and focus.
• Excellent communication, project management, analytical & interpersonal skills
• Create a smooth communications channel with different departments to resolve
customer problems and requests when needed
• Ensure that all escalations contain complete information to insure resolution target are
achievable
• Prioritize and achieve multiple tasks, establish and meet the deadlines
Education:
• B.A in philosophy, Cairo University, 2003
• BBSA Program in Future Generation Foundation , January 2005
Professional Training:
• Time Management - AMCham Egypt
• Customer Service and problem Handling course
• Customer Service and up selling negotiation skills - Raya training center
• Advanced Quality Problem Solving Course
• Interactive Consultative Selling & Negotiating Skills Course
• Basic Business, skills Acquisition (BBSA) - Future Generation Foundation (FGF):
 Business English (Amideast)
 The customer service Training (Amideast)
 Microsoft Office Software (New Horizons)
 MS Project, (New Horizons)
 Internet, (New Horizons)
• Sales training course - Raya training center
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3. Qualifications and Skills:
• Good user of Microsoft applications
• Learn new computer system quickly
• Professional in dealing with customer needs
• Good presentation skills
• Ability to work under pressure and meet targets deadlines
• Can work individually and as an effective team member
• Self motivated and enjoy challenges
• Conduct business meetings, and manage team members.
• Writ business correspondence
• Handle customer complaint, Handel telephone conversation on professional manner
• Very good command of spoken and written English.
• Interment browsing and outlook excellent user
Personal Data:
• Date of Birth : 17/10/1981
• Marital Status : Married
References:
• All related references are ready to be furnished upon request
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