1. Donna M. Hart
302 Sycamore Avenue, Merrick, NY 11566
donnahart99@gmail.com Ÿ mobile: (516) 297-3090
Summary of Qualifications
Transactional financial services project manager experienced at increasing productivity
and quality through managing operations, sales support and IT initiatives. Consistently
achieves cost reduction through automation of processing and efficient project
management. Skilled at training all employee groups in systems and procedures.
Excellent knowledge of financial institution credit-related products.
Selected Achievements
• Coordinated systems that served 200,000 merchants, 700 financial institutions &
32M cardholders onto First Data Resources platform
• Minimized implementation process by 70% through creation of PC product for
new merchant accounts at NaBanco
• Generated 150 new provisions each quarter to maintain First Data Resources’
competitive edge
• Managed conversion of Line of Credit product for Chase/Chemical Bank merger
• Directed staff of 45 to relocate NaBanco’s New Account Processing department
• Reduced costs through automation of manual processing using FRP such as
Customer Service GUI system, letter automation, payment processing
Certification
Certification in PMP 12/15
Project Management Institute
Professional Experience
National Association of Professional Women since 2011
Independent Membership Representative
• Consistently achieve weekly sales goals
• Utilize social media to creatively source potential membership
Century 21 2008 - 2011
Real Estate Licensed Salesperson
Cardworks 2001 - 2008
Assistant Vice President
(promoted in 2005 from Director)
• Managed implementation of new products: Recovery One, First Track, Adaptive
Control & Payment Defender
• Performed daily maintenance on products though liaison with Security,
Chargebacks, Customer Service, Call Center, Accounting & Collections
• Trained 21 representative on Product Management Group initiatives
• Performed quarterly audits with major credit bureaus

2. Chase Bank 1996 – 2001
Consultant to Vice President
• Liaised with all divisions to support Line of Credit product initiatives
• Achieved resolution on customer, sales and internal department issues through effective
investigation and negotiation
CES/NaBanco 1989 - 1996
Implementation Project Manager
• Performed beta testing of proprietary Sure Pay merchant terminal
• Created process manuals for 40 product applications
• Trained personnel on new products and mainframe changes
First Data Resources
(subsidiary of American Express) 1980 - 1989
Project Implementation Manager
• Managed product development & sales initiatives for MasterCard, Visa, private
label, home equity and affinity plans
• Trained internal staff and clients’ teams on procedural methods, processes and
state-of-the-art systems upgrades
• Identified problem areas and developed solutions that saved productivity and
revenue
Education
Nassau Community College 1978
Associates Degree in Business Management