This resume is for Rodney Young, who has over 14 years of experience in project management and business analysis in the telecommunications sector. He is proficient in project management methodologies and tools like PRISM, ITUP, and Agile. His experience includes managing projects, resolving issues, developing schedules and procedures, and facilitating implementation. He has a background in sales, marketing, and management from retail and services roles as well.

1. Rodney Young│2401Ashdale Dr. ●Twinsburg, OH 44087 ● (330) 963-0927 ● ryoung1128@windstream.net
PROFESSIONAL SUMMARY
Project Management Specialist/Business Analyst with more than 14 years of success in leading teams and managing
project implementation in the telecomm sector, additional experience in sales and marketing within retail and services
sectors. Well versed in the practical application of Project Management Methodologies -- determining project
requirements, developing project schedules, and facilitating project status calls, Resource/Capacity planning and setting
agendas to ensure successful project implementation with the use of PRISM, ITUP & CMPM. Excellent analytical and
critical thinking skills, client management skills (communication, influencing, listening, adaptability, collaborating skills).
PRISM, Agile & ITUP Certified ● Honorable Discharge USAF
Key Strengths and Competencies
Project Management ● SQL ● Business Objects ● ITUP ●PRISM ● ETM ● Agile ● MS Office
Change Management ● Assessing Client Needs ● Team building & Supervision ● Policies & Procedures Manuals
Managing Key Clients/Accounts ● Problem Solving ● Quality Testing ● Project Management ● Audits
Business Analysis ● Process Improvement ● Quality Management ● Identifying Decision Makers
CAREER HISTORY
AT&T 06/1998 to 02/2013
Sr. IT Business Manager/Analyst 02/2011 to 02/2013
• Responsibilities include issues/defect management, release management, project management, assisted
with audit and other technical application issues.
• Handled major defects within systems and project managed each one to a successful conclusion.
• Identified a more precise avenue for responsibilities of the team.
• Coordinated meetings with developers / programmers and clients to establish new cost saving projects.
• Participated and facilitated in staff meetings and training to increase knowledge and motivation to improve
results.
• Assigned to CMPM, Prism and ITUP projects to complete the major defects to offset cost to our team.
• Certified in ITUP by VP Patty Chapin with documentation, recognized by VP Juanita Sessions.
Selected Achievements
• Created a Business Impacts Team, involving hundreds of programmers, chartered with documenting
impacts to each project in dollars and internal and external customers.
AT&T
IT Analyst/Project Management I 11/2002 to 02/2011
• Responsibilities included change management, issues/defect management, release management, project
management, assisted with audit and other technical application issues
• Processed Rapid Deployment Change Requests/table updates into billing systems, responding to client
requests.
• Created new applications and developments to bring in the East, West and SW
• Implemented new Rapid Deployment templates and created/revised Methods and Procedures for clients in
all AT&T regions/state areas.
• Trained and developed Methods & Procedures for employees on MW, SW & W rate implementation.
• Deployed all client requests with 99.9% Quality results.

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• Resolved escalations, negotiated with clients and stakeholders to ensure all work met the Service Level
Agreement.
• Coordinated meetings with developers/programmers and clients to establish new cost saving projects.
Selected Achievements
• Developed a Rapid Deployment system enabling clients to submit program change requests online and
eliminating the need to wait for the 4 major yearly System Releases. Change releases are completed in a
fraction of the normal time.
• Created an automated system to replace a manual process used to update thousands of records for contracted
companies and customers saving the company weeks in labor cost and project length.
CAREER HISTORY
Area Manager 06/1998 to 11/2002
• Trained and administered coaching/counseling to 17 sales representatives on performance, customer
conflict and resolution and suggestive selling techniques.
• Implemented and monitored the department prospecting plan to increase sales.
• Achieved all sales and revenue goals and objectives.
• Participated and facilitated in staff meetings and training to increase knowledge and motivation to
improve sales results.
Selected Achievements
• Successfully developed methods to simplify procedures, create and improve process with minimal
resources.
• Trained and mentored a class of 17 new hires and led the team in becoming the number one producers
with over $500,000 in sales per year.
J.C. Penney Co.
Sr. Merchandise Manager 08/1984 to
06/1998
• Supervised the daily operation of a sales region, including assisting with hiring, coaching, training,
motivating and developing revenue generating sales force.
• Conducted job performance reviews and administered appraisal programs.
• Implemented and coordinated sales and merchandise plans with vendors and marketing teams.
• Completed all required accounting and matrix needed for leadership reporting.
Selected Achievements
• Maintained maximum sales & gross profit of $3.8 M per year, made cognize effort to increase sale goals
quarterly.
• Assisted the store manager to grow revenue from 3.8M to over 6.5M through the merchandising and sale
performance.
• Turned around the Jewelry department from a $250,000 business to over $1.5M in 2 years.
• Worked on the district team to order Dresses for our district, increasing sales by $7.5 million.
USAF -- Law enforcement 09/1975 to 05/1978
EDUCATION/PROFESSIONAL DEVELOPMENT
B.A., Business Management/Finance
Walsh University, North Canton, OH