This document provides a summary of Mohsen Abdel Samie Yousef's qualifications and work experience. It outlines over 25 years of experience working in banking and finance roles in the UAE and Egypt, including various positions at the National Bank of Abu Dhabi such as branch manager, relationship manager, and personal credit officer. It also lists 2 years of experience working in exchange bureaus prior to joining the banking industry. The document highlights specialized skills in areas like customer service, business development, sales, and risk management.

1. Mohsen Abdel Samie Yousef
mohsenyusuf9911@hotmail.com
Egypt Mobile Phone: +20 122 2774800
UAE Mobile Phone: +971 56 7140715
Egyptian
Bachelor of Commerce – Accounting section - Ain Shams University, Cairo, Egypt
Career Objective
I’m looking for a suitable career opportunity in the banking, finance or accounting fields, where I can stretch my skills,
knowledge and experience to exchange value with colleagues and seniors.
Career Summary
A banking/payment expert with over 25 years of experience in the banking industry. Worked in number of key financial
institutions in UAE & engaged in responsibilities of different positions in different departments. Have deep experience in
retail & corporate banking in addition to experience in exchange bureau business.
Specialties
 Customer services (including dealing with VIP)
 Business development
 Sales of financial/banking products
 Business plan development
 Credit rating & assessment
 Team management
 Processes optimization
 Operations risk management
 Compliance with regulatory rules
Employment History
NATIONAL BANK OF ABU DHABI, Oct. 1997 to Jul. 2014
Position: Branch manager, authorization to act: B 144 signatory for 2 of the biggest branches of the bank (ALMIRFA
branch & ALDHAID branch)
Responsibilities:
 Manage & lead the branch effectively by maintaining high quality customer services
 Work for more employees’ satisfaction to ensure the achievement of targets (sales & others)
 Contribute to maximize the bank's growth & profitability
 Participate in business plan development for the branches under my responsibility with the head of branches
 Communicate the business plan of the branches to the staff of the branches & support them to achieve its
business goals
 Ensure a high level customer service including review of customer complaints to maintain high level of customer
satisfaction
 Champion the centralization process & support other bank-wide initiatives to enhance the operational efficiency
across the bank
 Monitor the performance of the staff through periodic reviews & provide them with factual feedback to improve
their performance & ensure they can meet their targets
 Represent the bank in the community in order to promote its image, enhance its reputation & optimize business

2.  Responding to enquiries from AML Unit in a timely manner
 Responding to internal/external audit queries in a timely manner, ensuring that the discrepancies pointed out
by them are corrected immediately
 Establishing/managing relationships with new/existing business customers with a view to sell bank's products
& services & hence achieve set targets
 Review existing portfolio & recommend appropriate credit facilities in line with the credit policy
 Develop new business relationships for the bank and penetrate existing relationships while managing risk
parameters
 Provide high level of customer service by ensuring that all requirements for facilities are handled promptly &
efficiently to enhance the customer satisfaction
Positon: Relationship manager
Responsibilities:
 Manage & enhance the existing commercial portfolio & solicit acceptable new relationships in order to meet
the pre-set financial/non-financial objectives
 Establish new borrowing relationships for business banking, preparing the required credit & financial analysis
as per the bank policies & procedures to enhance the bank’s market share
 Spread & analyze financial statements, preparation of credit application, documentation & post-sanction
monitoring through periodic account review/renewal
 Manage the existing loan portfolio to ensure establishment of appropriate account plans, recommend credit
facilities in line with the bank credit policy to maximize earnings while containing risks to an acceptable levels
 Develop & maintain strong working relations with all existing clients at key levels to optimize the utilization of
approved facilities
 Implement & maintain complete control aspects i.e. financial analysis of statements of accounts,
documentation, periodical client visits call reports
Position: Officer in charge for a number of branches (ALMADAM branch, ALMARFA branch, & SWEIHAN branch)
Responsibilities:
 Follow up on all branch staff duties & market the bank products & services
 Follow up & monitor the branch position via the bank reports on daily, monthly, quarterly,
semiannually & annually basis
 Prepare the annual appraisal for the branch staff, meeting customer requirement, signatory holder
 Offers full range of banking services such as account opening (C/A, Savings, and Call & F/D) & other
personalized banking products and services
Position: personal credit officer
Responsibilities:
 Process personal & car loan applications, financial & non-financial transactions
 Meets customers to define their needs & assist them in preparation of credit cards applications, demand drafts
& IPO processing
 Check the monthly report of credit cards & loans & other reports related to credit
 Assess customers’ eligibility for loans or any other facilities which should fall under bank credit manual
Position: operations & administration officer/assistant
Responsibilities:

3.  Responsible for day-to-day operations & administration of the branch, ensuring strict compliance with the
bank's policies & procedures
Position: Teller
Responsibilities:
 Process teller activities such as deposit, withdrawal, issuance of demand drafts, telexes, foreign exchange. Head
teller activities which include the control of ATM, cash reserve & central bank position
AL ANSARI EXCHANGE ESTABLISHMENT, Jan. 1997 to Oct. 1997
Position: Operations officer
AL MUJILLY EXCHANGE ESTABLISHMENT, Aug. 1988 to Dec. 1996,
Position: Accountant
 References available up on request.