This summary provides an overview of the key skills and experience of the job candidate: The candidate has nearly 5 years of experience in customer servicing roles in business process outsourcing and banking sectors. They have a record of developing strategies and procedures to improve customer satisfaction, reduce costs, and achieve performance targets. The candidate also has experience leading and mentoring cross-functional teams. Their most recent role was as a Trade & Supply Chain Officer from 2013 to 2016 where they helped acquire new clients, increase revenue, and streamline processes. Prior to that they held roles as a Process Advisor and Practitioner focused on customer relationship management and processing customer accounts.