SlideShare a Scribd company logo
BPR IN INDIAN
RAILWAYS
Introduction to Indian Railways
150 years old
17 lakh workers
 12000 trains every day
 Carries 1.4 crore passengers & 16 lakh tonnes of goods
everyday
Introduction to IRCTC
• Started on 27th September, 1999
• Corporate Office-New Delhi
• Headed by the Managing Director, assisted by
Director(Catering Services, Tourism &
Marketing and Finance) and nine Group General
Managers.
• > 2,03,000 tickets sold through IRCTC's website
in a day.
Indian Railways
Before After
Indian Railways
Before After
Present Scenario (Mobile Ticketing)
What we can do How to Start
Financial Performance
2007-2008
Total Income : Rs. 527.66 Cr
2008-2009
• Total Income: Rs. 618.77Cr
Growth of 17.30 % in one year
Major increase in the income achieved due to
licensee catering
quantum jump in internet ticketing
tourism activities
Organization Change In IR
Past Approach
• Nothing can change
• Restructuring and
Rightsizing
• Tariff focused
Present Approach
• Hope and excitement
• Regeneration and
competitiveness
• Unit cost focused
C
H
A
N
G
E
Data showing the turnaround of IR
Usage of IT in Railways
A large complex Infrastructure System with Large Geographical Dispersion
such as the Indian Railways can benefit greatly from the intelligent use of IT
-Freight Operations Information system ( FOIS)
-Passenger Reservations System (PRS)
-Unreserved Ticketing System (UTS)
-Instant voice response system (IVRS)
-Rail Net
-E- Ticketing
REENGINEERING SERVICES
PROVIDED
Passenger Information
Railway Reservation and ticketing
Retiring rooms facilities at Stations
Railway claims and refunds
Catering and vending services
Latest BPR services
• Duronto Trains
• RFID for wagon and consignment racking
Conclusion
“It is not the strongest of the species that survive,
nor the most intelligent, but is the one most
responsive to change.”
“Revolutions don’t last, but Evolution does”
THANK YOU

More Related Content

What's hot

Supply Chain performance
Supply Chain performanceSupply Chain performance
Supply Chain performance
LOGITEX Co.
 
3rd party logistic
3rd party logistic3rd party logistic
3rd party logistic
vikramkr3116
 
Courier And Logistics
Courier And LogisticsCourier And Logistics
Courier And Logistics
Jitendra
 
Erp implementation life cycle
Erp implementation life cycleErp implementation life cycle
Erp implementation life cycle
sawanlaladiya
 
Agile supply chain
Agile supply chainAgile supply chain
Agile supply chain
Archil Nasrashvili
 
HR Policy and HR Practices of Tata Motors
HR  Policy and HR Practices of Tata MotorsHR  Policy and HR Practices of Tata Motors
HR Policy and HR Practices of Tata Motors
PavanJadhav33
 
Role of Information technology in supply chain management
Role of Information technology in supply chain management Role of Information technology in supply chain management
Role of Information technology in supply chain management
Deepak Gupta
 
Chap 4 Designing the Distribution Network in a Supply Chain
Chap 4 Designing the Distribution Network in a Supply ChainChap 4 Designing the Distribution Network in a Supply Chain
Chap 4 Designing the Distribution Network in a Supply Chain
sajidsharif2022
 
The role of e business in supply chain management
The role of e business in supply chain managementThe role of e business in supply chain management
The role of e business in supply chain management
Johns Joseph
 
SUPPLY CHAIN PERFORMANCE MEASUREMENT
SUPPLY CHAIN PERFORMANCE MEASUREMENTSUPPLY CHAIN PERFORMANCE MEASUREMENT
SUPPLY CHAIN PERFORMANCE MEASUREMENT
Ashish Hande
 
MBA Internship.ppt
MBA Internship.pptMBA Internship.ppt
MBA Internship.ppt
Bijay Karmacharya
 
The supplychain practice in flipkart
The supplychain practice in flipkartThe supplychain practice in flipkart
The supplychain practice in flipkart
Aprameya joshi
 
Electronic Supply Chain Management
Electronic Supply Chain ManagementElectronic Supply Chain Management
Electronic Supply Chain Management
National School of Business
 
Value Chain Analysis
Value Chain AnalysisValue Chain Analysis
Value Chain Analysis
Moenlam Rigzin
 
MIS IN INDIAN RAILWAYS
MIS IN INDIAN RAILWAYSMIS IN INDIAN RAILWAYS
MIS IN INDIAN RAILWAYS
Sayali Randive
 
E.P.R. (ENTERPRISE RESOURCE PLANNING)
E.P.R. (ENTERPRISE RESOURCE PLANNING)E.P.R. (ENTERPRISE RESOURCE PLANNING)
E.P.R. (ENTERPRISE RESOURCE PLANNING)
Adarsh Kumar Yadav
 
Business Process Re-engineering (BPR): Role of IT
Business Process Re-engineering (BPR): Role of ITBusiness Process Re-engineering (BPR): Role of IT
Business Process Re-engineering (BPR): Role of IT
Abhinav Johnson
 
Waiting Line Management
Waiting Line Management Waiting Line Management
Waiting Line Management
Joshua Miranda
 
Chap02 Competing with Information Technology
Chap02 Competing with Information TechnologyChap02 Competing with Information Technology
Chap02 Competing with Information Technology
Aqib Syed
 
MIS 15 Application of MIS (Manufacturing Sector)
MIS 15 Application of MIS (Manufacturing Sector)MIS 15 Application of MIS (Manufacturing Sector)
MIS 15 Application of MIS (Manufacturing Sector)
Tushar B Kute
 

What's hot (20)

Supply Chain performance
Supply Chain performanceSupply Chain performance
Supply Chain performance
 
3rd party logistic
3rd party logistic3rd party logistic
3rd party logistic
 
Courier And Logistics
Courier And LogisticsCourier And Logistics
Courier And Logistics
 
Erp implementation life cycle
Erp implementation life cycleErp implementation life cycle
Erp implementation life cycle
 
Agile supply chain
Agile supply chainAgile supply chain
Agile supply chain
 
HR Policy and HR Practices of Tata Motors
HR  Policy and HR Practices of Tata MotorsHR  Policy and HR Practices of Tata Motors
HR Policy and HR Practices of Tata Motors
 
Role of Information technology in supply chain management
Role of Information technology in supply chain management Role of Information technology in supply chain management
Role of Information technology in supply chain management
 
Chap 4 Designing the Distribution Network in a Supply Chain
Chap 4 Designing the Distribution Network in a Supply ChainChap 4 Designing the Distribution Network in a Supply Chain
Chap 4 Designing the Distribution Network in a Supply Chain
 
The role of e business in supply chain management
The role of e business in supply chain managementThe role of e business in supply chain management
The role of e business in supply chain management
 
SUPPLY CHAIN PERFORMANCE MEASUREMENT
SUPPLY CHAIN PERFORMANCE MEASUREMENTSUPPLY CHAIN PERFORMANCE MEASUREMENT
SUPPLY CHAIN PERFORMANCE MEASUREMENT
 
MBA Internship.ppt
MBA Internship.pptMBA Internship.ppt
MBA Internship.ppt
 
The supplychain practice in flipkart
The supplychain practice in flipkartThe supplychain practice in flipkart
The supplychain practice in flipkart
 
Electronic Supply Chain Management
Electronic Supply Chain ManagementElectronic Supply Chain Management
Electronic Supply Chain Management
 
Value Chain Analysis
Value Chain AnalysisValue Chain Analysis
Value Chain Analysis
 
MIS IN INDIAN RAILWAYS
MIS IN INDIAN RAILWAYSMIS IN INDIAN RAILWAYS
MIS IN INDIAN RAILWAYS
 
E.P.R. (ENTERPRISE RESOURCE PLANNING)
E.P.R. (ENTERPRISE RESOURCE PLANNING)E.P.R. (ENTERPRISE RESOURCE PLANNING)
E.P.R. (ENTERPRISE RESOURCE PLANNING)
 
Business Process Re-engineering (BPR): Role of IT
Business Process Re-engineering (BPR): Role of ITBusiness Process Re-engineering (BPR): Role of IT
Business Process Re-engineering (BPR): Role of IT
 
Waiting Line Management
Waiting Line Management Waiting Line Management
Waiting Line Management
 
Chap02 Competing with Information Technology
Chap02 Competing with Information TechnologyChap02 Competing with Information Technology
Chap02 Competing with Information Technology
 
MIS 15 Application of MIS (Manufacturing Sector)
MIS 15 Application of MIS (Manufacturing Sector)MIS 15 Application of MIS (Manufacturing Sector)
MIS 15 Application of MIS (Manufacturing Sector)
 

Viewers also liked

Business Process Reengineering
Business Process ReengineeringBusiness Process Reengineering
Business Process Reengineering
theairliner
 
Business process reengineering
Business process reengineeringBusiness process reengineering
Business process reengineering
Neelkamal Sharma
 
IRCTC,Indian Railway Catering and Tourism Corporation
IRCTC,Indian Railway Catering and Tourism CorporationIRCTC,Indian Railway Catering and Tourism Corporation
IRCTC,Indian Railway Catering and Tourism Corporation
Micky Lyf
 
IRCTC ( E-BUSINESS)
IRCTC ( E-BUSINESS)IRCTC ( E-BUSINESS)
IRCTC ( E-BUSINESS)
Pradeep Mishra
 
M&M Bpr Final
M&M Bpr FinalM&M Bpr Final
M&M Bpr Final
Amey Warude
 
Bpr Case Study
Bpr Case StudyBpr Case Study
Bpr Case Study
SRM University
 
Government Process Re-engineering
Government Process Re-engineeringGovernment Process Re-engineering
Government Process Re-engineering
Anirban Mukerji
 
Xerox npp bpr case (1)
Xerox npp bpr case (1)Xerox npp bpr case (1)
Xerox npp bpr case (1)
Abhijeet Dash
 
Success And Failure of BPR in a Public Sector Industry
Success And Failure of BPR in a Public Sector IndustrySuccess And Failure of BPR in a Public Sector Industry
Success And Failure of BPR in a Public Sector Industry
harikrishnanjl
 
Business process Re-engineering of Mahindra & mahindra
Business process Re-engineering of Mahindra & mahindra  Business process Re-engineering of Mahindra & mahindra
Business process Re-engineering of Mahindra & mahindra
Sanket Kulkarni
 
IRCTC - E commerce
IRCTC - E commerceIRCTC - E commerce
IRCTC - E commerce
Agarwal Ajit
 
Bpr ppt
Bpr pptBpr ppt
Bpr ppt
mahajanreshma
 
Bpr in it
Bpr in itBpr in it
Bpr in it
keshav lagwal
 
Business Process Reengineering Complete
Business Process Reengineering   CompleteBusiness Process Reengineering   Complete
Business Process Reengineering Complete
Roy Antony Arnold G
 
South Africa vs Sri Lanka
South Africa vs Sri LankaSouth Africa vs Sri Lanka
South Africa vs Sri Lanka
rasmitasinha13
 
US DOT BPR Example Model
US DOT BPR Example ModelUS DOT BPR Example Model
US DOT BPR Example Model
Thomas F. Kaplan and Associates
 
Mahindra Satyam- Business Process Re-engineering Case Study.
Mahindra Satyam- Business Process Re-engineering Case Study.Mahindra Satyam- Business Process Re-engineering Case Study.
Mahindra Satyam- Business Process Re-engineering Case Study.
Kaziranga University.
 
Hospital
HospitalHospital
Hospital
Shikha Agarwal
 
BPR at Lady Harding Hospital New Delhi
BPR at Lady Harding Hospital New DelhiBPR at Lady Harding Hospital New Delhi
BPR at Lady Harding Hospital New Delhi
Anand Madhav
 
Final bpr new
Final bpr newFinal bpr new
Final bpr new
Jojin Pk
 

Viewers also liked (20)

Business Process Reengineering
Business Process ReengineeringBusiness Process Reengineering
Business Process Reengineering
 
Business process reengineering
Business process reengineeringBusiness process reengineering
Business process reengineering
 
IRCTC,Indian Railway Catering and Tourism Corporation
IRCTC,Indian Railway Catering and Tourism CorporationIRCTC,Indian Railway Catering and Tourism Corporation
IRCTC,Indian Railway Catering and Tourism Corporation
 
IRCTC ( E-BUSINESS)
IRCTC ( E-BUSINESS)IRCTC ( E-BUSINESS)
IRCTC ( E-BUSINESS)
 
M&M Bpr Final
M&M Bpr FinalM&M Bpr Final
M&M Bpr Final
 
Bpr Case Study
Bpr Case StudyBpr Case Study
Bpr Case Study
 
Government Process Re-engineering
Government Process Re-engineeringGovernment Process Re-engineering
Government Process Re-engineering
 
Xerox npp bpr case (1)
Xerox npp bpr case (1)Xerox npp bpr case (1)
Xerox npp bpr case (1)
 
Success And Failure of BPR in a Public Sector Industry
Success And Failure of BPR in a Public Sector IndustrySuccess And Failure of BPR in a Public Sector Industry
Success And Failure of BPR in a Public Sector Industry
 
Business process Re-engineering of Mahindra & mahindra
Business process Re-engineering of Mahindra & mahindra  Business process Re-engineering of Mahindra & mahindra
Business process Re-engineering of Mahindra & mahindra
 
IRCTC - E commerce
IRCTC - E commerceIRCTC - E commerce
IRCTC - E commerce
 
Bpr ppt
Bpr pptBpr ppt
Bpr ppt
 
Bpr in it
Bpr in itBpr in it
Bpr in it
 
Business Process Reengineering Complete
Business Process Reengineering   CompleteBusiness Process Reengineering   Complete
Business Process Reengineering Complete
 
South Africa vs Sri Lanka
South Africa vs Sri LankaSouth Africa vs Sri Lanka
South Africa vs Sri Lanka
 
US DOT BPR Example Model
US DOT BPR Example ModelUS DOT BPR Example Model
US DOT BPR Example Model
 
Mahindra Satyam- Business Process Re-engineering Case Study.
Mahindra Satyam- Business Process Re-engineering Case Study.Mahindra Satyam- Business Process Re-engineering Case Study.
Mahindra Satyam- Business Process Re-engineering Case Study.
 
Hospital
HospitalHospital
Hospital
 
BPR at Lady Harding Hospital New Delhi
BPR at Lady Harding Hospital New DelhiBPR at Lady Harding Hospital New Delhi
BPR at Lady Harding Hospital New Delhi
 
Final bpr new
Final bpr newFinal bpr new
Final bpr new
 

Similar to BPR in IRCTC

Indian railways commercialisation
Indian railways commercialisationIndian railways commercialisation
Indian railways commercialisation
Ujjwal 'Shanu'
 
Indian railways commercialisation
Indian railways commercialisationIndian railways commercialisation
Indian railways commercialisation
Ujjwal 'Shanu'
 
Indian railways commercialisation
Indian railways commercialisationIndian railways commercialisation
Indian railways commercialisation
Prafulla Tekriwal
 
Railways Sector Report June 2017
Railways Sector Report June 2017Railways Sector Report June 2017
Railways Sector Report June 2017
India Brand Equity Foundation
 
Railways Sector Report April 2017
Railways Sector Report April 2017Railways Sector Report April 2017
Railways Sector Report April 2017
India Brand Equity Foundation
 
SECTORAL AND INDUSTRY ANALYSIS OF INDIAN RAILWAY
SECTORAL AND INDUSTRY ANALYSIS OF INDIAN RAILWAYSECTORAL AND INDUSTRY ANALYSIS OF INDIAN RAILWAY
SECTORAL AND INDUSTRY ANALYSIS OF INDIAN RAILWAY
Nischal16
 
Railways Sector Report May 2017
Railways Sector Report May 2017Railways Sector Report May 2017
Railways Sector Report May 2017
India Brand Equity Foundation
 
Railways Sector Repor June 2018
Railways Sector Repor June 2018Railways Sector Repor June 2018
Railways Sector Repor June 2018
India Brand Equity Foundation
 
Railways Sector Report - March 2017
Railways Sector Report - March 2017Railways Sector Report - March 2017
Railways Sector Report - March 2017
India Brand Equity Foundation
 
Turnaround strategies for the Indian Railways
Turnaround strategies for the Indian RailwaysTurnaround strategies for the Indian Railways
Turnaround strategies for the Indian Railways
Srinibash Dash
 
National Economic Planning
National Economic PlanningNational Economic Planning
National Economic Planning
abhinav1586
 
A brief on Indian Railways
A brief on Indian RailwaysA brief on Indian Railways
A brief on Indian Railways
Manas Kasliwal
 
Marketing plan of IRCTC
Marketing plan of IRCTCMarketing plan of IRCTC
Marketing plan of IRCTC
SUBHADEEP DASGUPTA
 
IIMA FILE
IIMA FILEIIMA FILE
IIMA FILE
eeeSkmahato143
 
MD-CRIS-ITworkshoppresentation.ppt
MD-CRIS-ITworkshoppresentation.pptMD-CRIS-ITworkshoppresentation.ppt
MD-CRIS-ITworkshoppresentation.ppt
snarendran2
 
Presentationrailways 120309144032-phpapp02
Presentationrailways 120309144032-phpapp02Presentationrailways 120309144032-phpapp02
Presentationrailways 120309144032-phpapp02
Durga Rai
 
Railways Sector Report - March 2019
Railways Sector Report - March 2019Railways Sector Report - March 2019
Railways Sector Report - March 2019
India Brand Equity Foundation
 
Route to revenue - India's transformation to electric mobility by Ulla Koivuk...
Route to revenue - India's transformation to electric mobility by Ulla Koivuk...Route to revenue - India's transformation to electric mobility by Ulla Koivuk...
Route to revenue - India's transformation to electric mobility by Ulla Koivuk...
Future Female
 
Railways Sector Report April 2019
Railways Sector Report April 2019Railways Sector Report April 2019
Railways Sector Report April 2019
India Brand Equity Foundation
 
Indian railways asset utilization
Indian railways asset utilizationIndian railways asset utilization
Indian railways asset utilization
Ravish Bharti
 

Similar to BPR in IRCTC (20)

Indian railways commercialisation
Indian railways commercialisationIndian railways commercialisation
Indian railways commercialisation
 
Indian railways commercialisation
Indian railways commercialisationIndian railways commercialisation
Indian railways commercialisation
 
Indian railways commercialisation
Indian railways commercialisationIndian railways commercialisation
Indian railways commercialisation
 
Railways Sector Report June 2017
Railways Sector Report June 2017Railways Sector Report June 2017
Railways Sector Report June 2017
 
Railways Sector Report April 2017
Railways Sector Report April 2017Railways Sector Report April 2017
Railways Sector Report April 2017
 
SECTORAL AND INDUSTRY ANALYSIS OF INDIAN RAILWAY
SECTORAL AND INDUSTRY ANALYSIS OF INDIAN RAILWAYSECTORAL AND INDUSTRY ANALYSIS OF INDIAN RAILWAY
SECTORAL AND INDUSTRY ANALYSIS OF INDIAN RAILWAY
 
Railways Sector Report May 2017
Railways Sector Report May 2017Railways Sector Report May 2017
Railways Sector Report May 2017
 
Railways Sector Repor June 2018
Railways Sector Repor June 2018Railways Sector Repor June 2018
Railways Sector Repor June 2018
 
Railways Sector Report - March 2017
Railways Sector Report - March 2017Railways Sector Report - March 2017
Railways Sector Report - March 2017
 
Turnaround strategies for the Indian Railways
Turnaround strategies for the Indian RailwaysTurnaround strategies for the Indian Railways
Turnaround strategies for the Indian Railways
 
National Economic Planning
National Economic PlanningNational Economic Planning
National Economic Planning
 
A brief on Indian Railways
A brief on Indian RailwaysA brief on Indian Railways
A brief on Indian Railways
 
Marketing plan of IRCTC
Marketing plan of IRCTCMarketing plan of IRCTC
Marketing plan of IRCTC
 
IIMA FILE
IIMA FILEIIMA FILE
IIMA FILE
 
MD-CRIS-ITworkshoppresentation.ppt
MD-CRIS-ITworkshoppresentation.pptMD-CRIS-ITworkshoppresentation.ppt
MD-CRIS-ITworkshoppresentation.ppt
 
Presentationrailways 120309144032-phpapp02
Presentationrailways 120309144032-phpapp02Presentationrailways 120309144032-phpapp02
Presentationrailways 120309144032-phpapp02
 
Railways Sector Report - March 2019
Railways Sector Report - March 2019Railways Sector Report - March 2019
Railways Sector Report - March 2019
 
Route to revenue - India's transformation to electric mobility by Ulla Koivuk...
Route to revenue - India's transformation to electric mobility by Ulla Koivuk...Route to revenue - India's transformation to electric mobility by Ulla Koivuk...
Route to revenue - India's transformation to electric mobility by Ulla Koivuk...
 
Railways Sector Report April 2019
Railways Sector Report April 2019Railways Sector Report April 2019
Railways Sector Report April 2019
 
Indian railways asset utilization
Indian railways asset utilizationIndian railways asset utilization
Indian railways asset utilization
 

Recently uploaded

Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptxPengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Fajar Baskoro
 
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPLAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
RAHUL
 
How to Fix the Import Error in the Odoo 17
How to Fix the Import Error in the Odoo 17How to Fix the Import Error in the Odoo 17
How to Fix the Import Error in the Odoo 17
Celine George
 
PCOS corelations and management through Ayurveda.
PCOS corelations and management through Ayurveda.PCOS corelations and management through Ayurveda.
PCOS corelations and management through Ayurveda.
Dr. Shivangi Singh Parihar
 
Cognitive Development Adolescence Psychology
Cognitive Development Adolescence PsychologyCognitive Development Adolescence Psychology
Cognitive Development Adolescence Psychology
paigestewart1632
 
How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17
Celine George
 
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movieFilm vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
Nicholas Montgomery
 
Main Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docxMain Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docx
adhitya5119
 
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
Nguyen Thanh Tu Collection
 
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
GeorgeMilliken2
 
A Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdfA Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdf
Jean Carlos Nunes Paixão
 
South African Journal of Science: Writing with integrity workshop (2024)
South African Journal of Science: Writing with integrity workshop (2024)South African Journal of Science: Writing with integrity workshop (2024)
South African Journal of Science: Writing with integrity workshop (2024)
Academy of Science of South Africa
 
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxBeyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
EduSkills OECD
 
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
imrankhan141184
 
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
National Information Standards Organization (NISO)
 
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
Wahiba Chair Training & Consulting
 
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptxC1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
mulvey2
 
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
PECB
 
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdfANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
Priyankaranawat4
 
Liberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdfLiberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdf
WaniBasim
 

Recently uploaded (20)

Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptxPengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
 
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPLAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
 
How to Fix the Import Error in the Odoo 17
How to Fix the Import Error in the Odoo 17How to Fix the Import Error in the Odoo 17
How to Fix the Import Error in the Odoo 17
 
PCOS corelations and management through Ayurveda.
PCOS corelations and management through Ayurveda.PCOS corelations and management through Ayurveda.
PCOS corelations and management through Ayurveda.
 
Cognitive Development Adolescence Psychology
Cognitive Development Adolescence PsychologyCognitive Development Adolescence Psychology
Cognitive Development Adolescence Psychology
 
How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17
 
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movieFilm vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
 
Main Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docxMain Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docx
 
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
 
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
What is Digital Literacy? A guest blog from Andy McLaughlin, University of Ab...
 
A Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdfA Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdf
 
South African Journal of Science: Writing with integrity workshop (2024)
South African Journal of Science: Writing with integrity workshop (2024)South African Journal of Science: Writing with integrity workshop (2024)
South African Journal of Science: Writing with integrity workshop (2024)
 
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxBeyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
 
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
 
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
 
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
 
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptxC1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
C1 Rubenstein AP HuG xxxxxxxxxxxxxx.pptx
 
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
 
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdfANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
 
Liberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdfLiberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdf
 

BPR in IRCTC

  • 2. Introduction to Indian Railways 150 years old 17 lakh workers  12000 trains every day  Carries 1.4 crore passengers & 16 lakh tonnes of goods everyday
  • 3. Introduction to IRCTC • Started on 27th September, 1999 • Corporate Office-New Delhi • Headed by the Managing Director, assisted by Director(Catering Services, Tourism & Marketing and Finance) and nine Group General Managers. • > 2,03,000 tickets sold through IRCTC's website in a day.
  • 6. Present Scenario (Mobile Ticketing) What we can do How to Start
  • 7. Financial Performance 2007-2008 Total Income : Rs. 527.66 Cr 2008-2009 • Total Income: Rs. 618.77Cr Growth of 17.30 % in one year Major increase in the income achieved due to licensee catering quantum jump in internet ticketing tourism activities
  • 8. Organization Change In IR Past Approach • Nothing can change • Restructuring and Rightsizing • Tariff focused Present Approach • Hope and excitement • Regeneration and competitiveness • Unit cost focused C H A N G E
  • 9. Data showing the turnaround of IR
  • 10. Usage of IT in Railways A large complex Infrastructure System with Large Geographical Dispersion such as the Indian Railways can benefit greatly from the intelligent use of IT -Freight Operations Information system ( FOIS) -Passenger Reservations System (PRS) -Unreserved Ticketing System (UTS) -Instant voice response system (IVRS) -Rail Net -E- Ticketing
  • 11. REENGINEERING SERVICES PROVIDED Passenger Information Railway Reservation and ticketing Retiring rooms facilities at Stations Railway claims and refunds Catering and vending services
  • 12. Latest BPR services • Duronto Trains • RFID for wagon and consignment racking
  • 13. Conclusion “It is not the strongest of the species that survive, nor the most intelligent, but is the one most responsive to change.” “Revolutions don’t last, but Evolution does”