1. . Non-verbal Communication

2. Introduction
Body
language
Aspects:
Paralinguistics
Proxemics
Haptics

4. Body Language
Body Language

5. Personal Appearance
Dress, make-up, shoes, and hair style
If she dresses like
this, she must be
really
unorganized with
her work also
Make a habit to dress well

6. Gestures and Hand
Movements
A gesture can communicate all that the
speaker feels, consciously or unconscious.
Common gestures:
 Waving hands
 Making a fist
 Thumbs up Try to associate
 Pointing meaning to the
 Crossed arms following gestures
 Hands on knees
 Rubbing the eye
 Locking the hands behind

7. Eye Contact
• Learn to look into the eyes of your co-
communicators.
• Avoiding eye contact is seen as an indication of
evasion, fear, doubt, vulnerability, inadequacy, and
confusion.
• Connect and communicate through your eyes.

8. Posture
•The way we sit, stand, and carry ourselves.
A professional has to cultivate and maintain
elegance in his or her sitting standing and walking
postures during professional meetings, interviews,
group discussions, presentations, and other formal
occasions.

9. Facial Expressions
Do’s Don'ts
Smile Frown
Willingness Raising or
Honesty narrowing
Eyebrows
Integrity
Dull face
Conviction
Smirk

10. Emotions displayed by the body
Aggressive
Submissive
Attentive
Nervous
Upset Emotions
Relaxed
Bored
Defensive
Power

11. Characterized by the following traits:
 Tightened jaws
 Stiff facial muscles
 A sombre face
 Straight staring eyes
 Thumping on a table
 Raised voice
 Animated gestures

12.  Aggressive behaviour is an undesirable
characteristic especially in professional settings
such as interviews and group discussions
 Controlled aggression is a useful tool to cultivate
and execute in team meetings, negotiations, etc.

13. Characterized by the following traits:
 Head down
 Slack jawed
 Frequent nods of agreement
 Poor eye contact
 Constricted body posture

14.  Submissiveness is also a negative emotion and
should be avoided in all situations.
 The more desirable characteristic of being
flexible should be cultivated and practiced.

15. Characterized by the following traits:
 Looking straight at the speaker
 Mild nods of head at periodic intervals
 Chin and body slightly bent forward towards the
speaker

16.  This is a crucial attribute and should be developed
consciously.
 Attentiveness in interviews, meetings, and
discussions with superiors is appreciated and goes a
long way in creating a favourable impression

17. Characterized by the following traits:
 Visible lack of confidence
-unsteady voice
-avoiding eye contact
-head bent down
 Being restless or fidgety
 Biting of nails or gripping the chair tightly

18.  Nervousness should be avoided in all situations.
 Nervousness shows lack of confidence and preparation.
 It is thus important to identify one’s abilities and cultivate
them as strengths.
 Practicing on your hand and body movements, voice, diction,
etc, will help you to be more confident in an interview or
while giving a presentation

19. Characterized by the following traits:
 Tightened jaws
 Deliberate frown on the forehead
 Prolonged disapproving nods
 Walking impatiently at the back or side of
the room, with head down facing the ground,
and annoyed face
 Eyes closed occasionally
 Not having eye contact with others or having
a very cold stare
 Unstable or losing control over emotions (e.g., voice
shaking, out-of control gestures)

20.  Losing control of one’s emotions, especially in a
professional situation is always undesirable.
 This is one attribute that is tested during a stress
interview and the ability to remain calm under
duress is a valuable asset.

21. Characterized by the following traits:
 Prolonged or frequent yawns
 Eyes shut for a long duration
 Looking around aimlessly
 Checking watch/mobile phone
 Blank stares
 Body bent back to a significant degree

22.  Boredom is another negative
characteristic that quickly creates a poor
impression on an interviewer.
 One should concentrate on the task at
hand and develop an interest by taking
notes and coming up with logical
questions.

23. Characterized by the following traits:
 head straight, chest upright and balanced body
 no folds or frown on the forehead
 easy and quiet breathing
 arms hanging loosely or confidently placed in
the pocket
 gentle smile showing on the face
 calm eyes

24.  This is a positive trait and creates a
favourable impression on the
interviewer or supervisor.
 It conveys confidence and the ability
to handle a task effectively
 Relaxedness should however not be
misconstrued as lack of interest or
inattentiveness

25. Characterized by the following traits:
 outstretched arms while doing a handshake to
disallow the other person from coming too close
or having a firm grip
 confident look (accompanying a firm and deep
voice)
 evaluative looks and demeanor (questioning
speakers)

26.  This is an important personality trait and one should
be aware of one’s power to influence.
 However, it is easy to get carried away and misuse
power. Judicious and subtle use of power is accepted
and appreciated in professional setups.

27. Characterized by the following traits:
 Tightly folded arms
 Crossed legs
 Frown on the face
 Showing nervousness (while giving excuses)

28.  Defensiveness is a negative emotion and should be
avoided
 It generally arises out of a sense of insecurity and
being overly sensitive, both of which are negative
emotions.