2. Cancellation letter
Date
Sender’s Address
Address
Customers name
Customer Address
Dear (Insert name of addressee),
This letter is to inform you that your credit account, #134232424, has been temporarily
disabled due to delay in payments. We have reviewed your account and found out that
you’ve been consistently late in paying your bills for the last four months. According to
our policy, any client who cannot follow the terms shall be subject to deactivated accounts.
We have been trying to call you for two weeks now but we haven’t received any response
from you. The company is assuming that you are undergoing a financial crisis. In light of
this, we will give you the opportunity to sort things out as we still look forward to doing
more business transactions with you.
Please contact us at our customer service center so that we can make an agreement on
how you can settle your accounts. We will offer you different ways of payment. But for
now, we are temporarily cancelling your account. We are grateful for our association
with you. We are looking forward to solving this problem and continuing the good
business relationship.
We hope to hear from you soon. Thank you very much and have a good day.
Sincerely Yours,
Writer’s Signature
Writer’s Name

3.  SALES LETTER

 Hello Mrs. Bosworth,
Good day to you!
I'd like to share with you our special product offerings for the month of October. We
have the following items available on retail at our North Bay branches:
Our Leather series
• Peacock Clutch
• Pearl Moss Handbag
• Faux Crocodile skin Tote
The line is exclusively design by fashion maverick Marciano Sal for the House of Eve bag
collection.
Please do share his news with your friends and family. The leather series is perfect for
those who want to something elegant and unique in their wardrobe.
For more information, please call or email me:
Rochester Kerns
1-800-990-755-583
rkerns@info.com
Thank you very much
Truly yours,
Rochester

4.  Quotation letter

 Dear Sir,
Further to your recent enquiry i am able to quote for the
work/service you have specified as follows:
Goods/service - 100.00
Installation - 25.00
Delivery - 10.00
If you are interested in taking this further please contact us so
that we can raise the necessary order processing
documentation. This quotation remains valid for the next 30
days.
Yours faithfully,
AN Other
Quotations Manager

5.  Refusal letter

 Ms. Jennifer Ricardo
President of Writer's Association
121, St. Park's Street
New York
Dear Ms. Jennifer Ricardo,
I am really honored to receive an invitation to become a member of
your prestigious Association. I am greatly thankful to you and the
other members of the Association to give me such an honorable offer.
I understand that being part of your Association would require me to
put in my quality time and effort which I am quite willing to.
However, I am already committed to various projects for more than a
year and hence, I will not be able to do justice as a member of the
Association. I respectfully request you to look for another person who
is worthy to be a member of your Association.
Best Wishes for the Future.
Sincerely

6.  Complaint letter
you may buy a product from a good dealer, but it may malfunction on the first day of its use
and you can use the complaint letter to inform the dealer about this and also to claim for a
refund or repair service if you have warranty. Check the template below.
 Template:
 Receivers name.
 designation.
 Company details.
 Date.
 Dear Mr./Mrs. Name,
 I am Madan writing from the state of Michigan. Yesterday I bought a electronic gadget from
you shop with a warranty of one year. Unfortunately, the electronic gadget is not working good
anymore and it spoiled my another electronic gadget coupled to it.
 Since, you have a big and reputed dealer ship with good customer service, I request you to
repair my malfunctioned gadget or to replace the product under warranty. Details about
receipts and warranty card is enclosed with this letter.
 Kindly make this service as soon as possible, so that there is no need for me to approach a
solicitor or consumer group.
 Thanking you,
 Yours sincerely,
 Signature,
 Name

7.  Order letter

 Turner Lampshades
 1685 Riverside Drive
Blairsville, GA 30512

 Dear Turner Lampshades,
 My name is Barbara. I would like to order 13 oriental lampshades from your
catalogue. Their item number is #4564323534. They are listed at $10 each.
 I have included a certified check for $130. That should cover the cost of the
lampshades.
 The address I would like these lampshades shipped to is:
 Barbara D. Martin
 3940 Lucky Duck Drive
Monroeville, PA 15146

 Please use FedEx Express as your shipping method. They seem to be the
most reliable delivery courier for my area.
 If you have any questions or if any issues arise with my order, please do not
hesitate to contact me at 345-453-5322.
 Thank You,
 Barbara

8.  INQUIRY LETTER

 Date
 Name
 Position,
 Department
 Office address,
 City, State, Zip.
 Dear Name,
 I am writing this letter to know about the new beauty product that has been launched recently. I
have heard a lot about the product and would like to know more. Is there any way you can send
some brochure about the same. I am a customer of your outlet from past 5 years and I buy new
products on regular basis and like the fragrance and after effects of the products. Your products are
really genuine and show the result as you show in your advertisement. I and my sister and mom are
very impressed by the range of product your company is offering. I have always liked the quality and
the customers services provide to us at your company and I find the price also reasonable.
 Please send complete details about the product and so that we can decide at home what to buy and
also I can provide it to my sister in law who resides in US. Even she liked lot of your range of
products .please forward the brochure to the address given above.
 Thank you for your attention to my request
 Sincerely,
 Your Name.