Bobbie Jo Johnson has over 15 years of experience in customer service roles, including 13 years working in call centers focused on medical billing and claims processing. She has a background working with Medicare, Medicaid, and medical records management. The document provides her contact information and outlines her work history and skills, demonstrating experience in customer service, medical billing, payroll processing, and supervisory roles.

1. Bobbie Jo Johnson
6300 Audrey Ct. West Valley City, UT 84128
Cell Phone: 801.882.3150 Alt. Phone: 801.597.0114
E-mail: bobbiejojohnson0815@yahoo.com
Summary
I am a customer service professional looking to work for a growing company where I can utilize my skills,
experience and be part of a team. I have over 15 years in customer service, 13 years of experience working in a call
center/contact center, three years of experience in payroll, three years of experience as a receptionist and three
years of supervisory experience. I have a strong background in the medical field. Medicare and Medicaid
experience. I have productive and efficient work habits without supervision. I am self-motivator with high energy
and a great attitude in and out of a work environment.
Skills / Strengths
• Health Records Management
• Microsoft Office
• Medical Terminology
• Third Party Reconciliation
• Document Filing
• Bookkeeping
• Intermediate PC Knowledge
• Win XP/7/8.1/10 Experience
• MS Office 2010 and 2013
• Bankruptcy
• Internet and Email knowledge
• Typing 50 WPM/10 Key
• Excellent Communication Skills
• Excellent Analytical Skills
• Payroll
• Payment Processing
• W-2 Processing
• Medicare Plans
• EOB/SOB/VOB
• Billing and Claims
Professional
Member Services Rep 1 at Molina Healthcare 10/2015-3/2016
Daily Responsibilities: I managed Medicare accounts, did payment processing, billing and claims. I reviewed
Medicare benefit packages with current and future customers, reviewed claims with patients. I ordered new ID
cards, requested EOB/SOB/VOB, made changes to enrollees PCP’s. I worked with Medicare Plans:
HMO/PPO/POS/PFFS/PDP.
DME Specialist at Apria Healthcare 7/2015–10/2015
Daily Responsibilities: I processed and submitted Durable Medical Equipment (DME), BPM through Content
Manager.
Patients Services Rep at Sutter Physicians Services 1/2015–7/2015
Daily Responsibilities: I performed Clinical Access and Registrations, new patient registrations, updated patient
insurance, tracked referral status’ for patients, scheduled/cancelled and rescheduled appointments. I submitted
Referrals/Orders for Medical Care/Supplies. I managed “Waiting Lists” for upcoming appointments regarding
cancellations. I spoke with Medical Assistants and/or Doctor’s regarding patient care, triaged phoned calls for the
Nurse’s Line. I also had to differentiate between calls that were either “Emergent” or “Urgent Call”. I trained new
employees and was a SME (Subject Matter Expert) in Family, Pediatric and Internal Medicines.

2. Medical Assistant/Office Clerk at The Gut Whisperer 9/2014-12/2014
Daily Responsibilities: I checked patients In/Out, checked patient vitals, performed prior authorizations for
Medications/Procedures/Visits/Follow-ups. Phoned in patient prescriptions, filed paperwork, managed patients
medical charts, answered MA calls, managed all faxes and distributed them to proper departments, assisted the
Dr. with procedures and managed specific accounts for patients that solely requested me as their contact.
Bankruptcy Rep at IHC 3/2014-9/2014
Daily Responsibilities: I managed Bankruptcy accounts, processed Chapter 7, 11, 12, and 13 bankruptcies, recalled
bad debt accounts. Worked with the following reports: ARC-PFS, HP, PH, PARO. I Worked the daily mail (E-mail,
Postal, etc.). Worked with the following programs: Managed Med, Web Collect, I-Series, IDX, Citrix, Horizon and
CPR+.
MSO-CSR at C3 Communications 9/2013-3/2014
Daily Responsibilities: I managed Medicare accounts, did payment processing, billing and claims. I reviewed
Medicare benefit packages with current and future customers, reviewed claims with patients. I ordered new ID
cards, requested EOB/SOB/VOB, made changes to enrollees PCP’s. I worked with Medicare Plans:
HMO/PPO/POS/PFFS/PDP.
Customer Service Rep at Convergys 8/2010-1/2011
Daily Responsibilities: I managed and help create Medicare and Medicaid accounts. I assisted members with
monthly payments, provide customers with Medical Providers and assigned doctors to members.
Payroll Receptionist at Teleperformance USA 6/2006-10/2009
Daily Responsibilities: I processed company verifications, banker all payroll reports, quarterly reports, year-end
reports, employee W-2's, answer all payroll calls and route calls to the correct party. I managed credit card
accounts, process payments and disputes. I took supervisor calls and assist supervisors on the call floor. I was a
backup weekend supervisor for sick supervisors. I also assisted with processing company payroll when needed,
including screening all incoming phone calls
Education
Everest College – Diploma: Medical Assisting
Certifications
• First Aid, CPR, HIPAA, OSHA and TB Placement/Reading Certified