1. Tonya C. Buchanan
1113 Greenwood Road
Winchester, Virginia 22602
540/539-2490
buchanan.tonya@gmail.com
Work Experience
FinancialAid/Student Service Coordinator
International Beauty School, Winchester, VA 02/11 - 10/11
Met with potential students, reviewed and processed all financial aid papers, requested financial
aid payments from the government, managed students activities (awards, certificates, graduation
dinners, etc), counseled students when needed, worked with admissions department on recruiting
students and special events, updated and maintained files (digital and paper), answered phones,
maintained all soc. service requests, helped at the front desk when needed, also would substitute
in classrooms when requested.
V.P. Business Development
Digital Payment Systems, Inc., Winchester, VA 06/09 - 10/09
Telephone customers, set appointments, meet with clients in numerous states and locations,
close deals. Installed equipment and made sure it was online and working. Would also return in
person to fix any issues the client was having.
Universal Associate
First Bank, Winchester, VA 08/2007 - 03/2009
Assisted customers with banking needs, answered multiple phone lines, opened and closed
branch, verified funds, cleaned, balanced daily, opened accounts, sole control ATM teller,
verified Dunbar, verified the vault. - Passed numerous certifications, represented first bank as a
member of the Junior Chamber of Commerce, also was on the board of the Junior Chamber of
Commerce.
Digital Reprographer
Piccadilly Printing Co., Winchester, VA 12/2005 – 03/2007
- Operated Océ blueprint equipment to reproduce blueprints. Duties included assisting
customers, emailing blueprint scans, and adjusting the size of blueprints as necessary, working
with architects on images. Other duties in this position included assisting where needed with
bindery, deliveries, cleaning, and answering the phone lines.
Customer Service Representative
Advance Auto Parts, Winchester, VA 12/2004 – 11/2005
- Assisted customers with parts purchases. Duties included greeting and assisting customers,
locating parts, stocking inventory and passing many test weekly. Other duties in this position
included managing cash receipts, cleaning, training new employees, and answering multiple
phone lines.

2. Service Manager
Hager’s Spa & Pool Center, Winchester, VA 01/2004 – 09/2004
- Assisted customers with purchases. Duties included greeting and assisting customers in person
and on the telephone, scheduling deliveries and service calls, and ordering inventory. Other
duties in this position included managing cash receipts, cleaning, and managing advertising in
the newspaper and on the radio.
Battery Specialist
Battery Mart, Winchester, VA 09/2002 – 10/2003
- Assisted customers with battery purchases. Duties included greeting and assisting customers,
locating unique batteries, and stocking inventory. Other duties in this position included cleaning,
opening the store on Saturdays, and answering multiple phone lines.
Computer Skills
Operating Océ blueprint machine
Microsoft Word and Excel
*other various programs as well..
Other Skills
Work well with others, multi-task oriented, maintaining a clean workspace, hard working, quick
learner, organized, well spoken and love to work with the public.
Education
 Lord Fairfax Community College, Middletown, VA – 3 semesters
 Dowell J. Howard, Winchester, VA – G.E.D.
 Principles of Banking - college credit from First Bank
 International Beauty School, Winchester, VA - Graduated 11/09/2010
 Department of Professional and Occupational Regulation - Commonwealth of Virginia -
Licensed Cosmetologist
Reason for lack of employment - I have had custody of my niece and nephew since
2011. They both came to me very unhealthy. I made a choice to stay home, take care of them, as
well as my daughter. My nephew had a disease called tuberous sclerosis, tubors on the brain,
heart and intestines.. He is on a trial chemo that hasn't been released to the public. Cost of the
medicine was $13,000. a month. So in order to save his life I was unable to work. However -
now both children are healthy and strong. Their mother has had them back since December 2014.
So I am MORE than ready to be a member of a team again.