1. 51647 Hale Lane
Chesterfield, MI 48051 586-491-3694
Lisa M Guzzo
Experience
1996-2000 Code Alarm Madison Heights, MI
Line Supervisor
* Supervised other employees in my area
* Assembled and tested alarms
2000-2001 William Beaumont Hospital Royal Oak , MI
Dietary Aide - Mackinaw Dining Room
* Worked with others in the Mackinaw dining room
* Served customers, sanitation, food display design
* Managed the coffee cart
2001- 2008 William Beaumont Hospital Royal Oak, MI
Appointment Center- Appointment Clerk
* Schedule appointments with patients and physician offices on One Contact for all Beaumont
locations and provide explanations of tests and directions to the facility
* Input order entry on HDS
* Obtain demographic and insurance information
* Member of the Outbound Team which has additional duties daily
* Additional duties include fax scheduling; special scheduling such as biopsies, radiation
oncology, atrial fibrillation clinic, angiography, and diabetes education appointments; also manage the
MRI Anesthesia schedule; filing; faxing; copying; and sending patient letters.
* Excel, Word, HDS, and Epic experience
* Certificate in the Service Excellence Program
* Friend at Work
2008-2012 Patient Registration/ Outpatient Clinic
* Work in the clinic checking patients in and out for their appointments
* Scheduling Appointments
* Charging
* Pend and Print- putting the patients charts together for their appointments
* Reschedules
* Answer phones and multi-tasking
* Call List- Reminding the patients for their appointments
2012-Present PRS Billing Customer Service Representative
* Answer Phones and Multi-tasking
* Problem Solve Billing issues
* Explain billing to patients and contact insurance companies for further
clarification
* Call patients who are late on their payment plans
* Work Financial Assistance queue
* Take payments in counterpoint
* Take Walk-in patients to help them with their bills
* Emails and phone messages

2. Education
1991-1995 Fraser High School
2008-2010 Macomb Community College Graduated From Macomb Community College
with an Associates Degree in Business Administration
2010- 2013 Baker College Graduated with a Bachelor's Degree in Health Service Administration
and my Minor is Psychology
Skills
* College courses with computer training and keyboarding
* Time Management and teamwork skills
* Strong verbal and communication skills
* Medical Terminology