1. Rhonda K. Tejchma
12726 136th Avenue
Grand Haven, MI 49417
Cell: 616-847-1069
rhondarhrrs@aol.com
CAREER OBJECTIVE
Actively looking with great confidence a position of Associate Customer Service Representative/Associate patient
Customer Representative that will utilize my Medical Management Degree, including nineteen years of office
management experiences, I do have several other talents working with a diverse population, and all natures of
offices.
EMPLOYMENT SUMMARY
North Ottawa Community Hospital
PATIENT RESTRATION CLERK, 06/2016 to 8/2016
 Extremely detailed with client’s insurance information
 Have vast of knowledge with CHAMPS, Priority Health, BCBS, and BC exchange
 Handled American Health Associates, Davita, Employee Health, and Workplace Health
 Answered incoming calls and directed to the appropriate staff member.
 Patient Registration for emergency and lab.
 Managed bed assignments and pre-registered new mothers.
 Processed off-site labs, directed to Researcher.
 Printed encounter forms or face sheets for Professional staff for client information.
 Scheduled appointments for echo, and cardio department.
 Worked with insurance verification thru Champs, Priority Health, Web Dennis, Medicaid, Medicare, Cigna,
United Healthcare, & Mediworx.
 Operated on Med Tech, worked with Advance Directives, Excellent Customer Services, I have worked with
other facilities for medical resources to help clients.
 I made sure all information needed for patients in ER were correctly entered in system.
 Capable of working in a fast paced environment.
 ECet program.
 Electronic medical records management.
 Experience with RX Meditrend Software
 Medworxx Learning Management Systems
 Relias Learning – Online education
Walt Tejchma
CAREGIVER FOR FATHER, 10/2009 TO 01/2016
 Assisted with personal hygiene
 Prepared meals
 Travel to appointments
 Handled all POA of healthcare and Trustee of finances

2. ARBOR CIRCLE, Grand Rapids, MI
MEDICAL ADMINISTRATIVE SUPPORT, 5/2013 – 2/2015
 Greeted visitors, ascertained purpose of visits, and directed to appropriate staff. I really enjoy helping
clients and I consider that very rewarding at the end of the day.
 Answered telephone and directed call to appropriate staff and called clients to notify them of their next
appointment.
 Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures
and treatment into computer
 Worked closely with insurance providers to authorize services for clients
 Managed and updated electronic health records
 Served on the Committee for Health and Wellness
 Trained employees on the intake and front desk procedures
 Collected co-pays and outstanding bills
 Scheduled appointments, and called to remind clients of their appointments.
 Trained new employees for intake and all front desk procedures.
 Team player, willing to take the imitative to go the extra mile.
 Assist clients in completing a variety of intake and eligibility forms.
 Managed and maintained inventory control system for supplies.
 Good working knowledge of medical terminology.
 Word processing, spreadsheet and database management application software.
 Enjoy working diverse cultural and socio-economic backgrounds.
KMG PRESTIGE, INC., Grand Rapids, MI
PROPERTY MANAGER, 11/2008 - 11/2011
 Processed all incoming information for current and new residents, decreased delinquency to under 1%,
achieved 99% occupancy, worked closely with Compliance programs to work with Section8, & 42.
 Managed a staff of 7, prepared budgets for two different apartment owners, demonstrated problem
solving skills, deescalate a situation before it gets out of control.
 Marketing, leasing responsibilities, paperwork, process application and see that the task is followed thru.
 Lease renewals, availability reports to the main office in a timely fashion, I work well under pressure.
 Trained Work under pressure.
FLAHERTY & COLLINS PROPERTIES, Muskegon, MI
PROPERTY MANAGER, 9/2005 - 1/2008
 Actively involved in all functions that directly impact occupancy and the
physical property.
 Established systems to support apartment community the goal of maximizing Rental
Income and maintaining the asset for the Apsrtment owners.
 Review daily calendar and determine what planning is required for the day in terms of tours move-ins,
move-outs and vendor activity.
 Answer professionally telephone calls in a friendly manner. Visit with “walk-in” and telephone prospects
in such way that communicates interest in their needs.

3.  Schedule appointments for tours, utilizing company procedures including appointment book, traffic log,
7-day tray, etc. Record all phone calls and walk-ins on traffic log.
 Retention. Coordinate completion of monthly newsletter and distribute.
Network Property Management, Grand Rapids, MI
PROPRTY MANAGER, 04/2000 – 07/2005
 Provide direction and coordinate daily workflow for office and maintenance employees.
 Utilize On-site Calendar that is provided each month as a primary tool for tasks that are to be completed
to complete tasks on a timely basis.
 Collect and process monthly rent, post 3-day notices and related rent collection tasks.
 Follow-up with residents by phone or personal visit regarding delinquent rent. Discuss with Supervisor
residents who have not paid to proceed with the eviction process.
 Deliver all resident notices and make sure all are delivered prior to the end of each day.
 Review, approve and process invoices daily and submit to Supervisor for timely payment processing.
Enter replacement items in Skyline Unit Inventory.
 Check voice mail, faxes and email throughout the day and respond as needed.
 Complete Weekly Reports, Tax-Credit Set-Aside Monitoring and other reports as required.
 Complete Lease Concerns and follow-up with residents as needed.
 Review monthly financial statements and budget variances and complete Monthly Financial Reports.
EDUCATION
Muskegon Community College, Muskegon, MI
Associate of Applied Science, Medical Management, Minor: Business, 5/2013
GPA: 3.9, Major GPA: 3.4
Muskegon Community College, Muskegon, MI
Associate of Applied Science, Child Development, 4/199
TRAININGS AND SEMINARS
• HIPAA & Client Rights Seminar
• Recipient Rights
• Suicide Prevention Training
• Communicable Disease & Infection Control Training
• Emergency Management & Fire Safety Training
• Mental Health and Substance Abuse Training
• Electronic Health Record Support Staff Training
• Mental Health 101
• Mental Health First Aid Training
VOLUNTEER WORK
• HISPANIC FESTIVAL
• 2016 COAST GUARD FESTIVAL
• EVERY WOMENS PLACE
• Walk for Warmth Consumers Energy