1. professional summary
skills
work history
education
accomplishments
certifications
JAMIE FENNELL SMITH
7930 North 725 East, Howe, IN 46746 | (H) (260) 367-2447 | (C) (260) 350-0463 | coltsfan46540@gmail.com
Patient Services Representative with 15 years of medical office experience. Two years of hospital billing
experience. 25 years of providing excellent customer service.
Hospital Billing experience Excellent Customer Service
Sep 2011 - Jan 2014
Goshen, IN
Patient Services Representative
Indiana University Health Goshen Physicians
Processed medical records requests. Completed all functions related to patient check in and check out. Worked aged
accounts with balances. Coded in office procedures provided by the providers.
Dec 2009 - Sep 2011
Goshen, IN
Patient Financial Services Representative II
Indiana University Health Goshen Hospital
Completed daily edits for electronic billing. Rebilled insurance denials. Wrote appeals for denied insurance claims.
Processed and entered insurance payments. Adjusted claims when necessary. Adjusted account balances. Answered
phone calls from patients regarding their insurance claim and billing. Initiated third party inquiries. Worked with
different departments within the hospital to get correct information on claims. Worked accounts receivable and aging
accounts reports weekly.
Jun 2009 - Oct 2009
Peru, IN
Intake Coordinator
Indiana Health Center of Miami County
Verified patient's income level. Placed patients on sliding fee scale according to patient's income level. Assisted
patients apply for Indiana Medicaid. Medicaid process. Assisted Business Office Manager with tasks. Helped find
community resources for patients in need of assistance.
Jun 2007 - Jun 2009Lagrange, IN and Rochester, IN
Accounts Payable/Payroll Clerk, Marketing and Admissions Assistant, Social Services Assistant
Life Care Centers of America
Completed biweekly ADP payroll for 100 employees. Performed all functions of accounts payable. Completed
background checks for new hires. Served as Employee Benefits Administrator. Assisted Director of Marketing and
Admissions. Assisted the Director of Social Services. Documented in resident's charts. Served as Resident's
Accounts Administrator.
Current
Fort Wayne, IN
Associate of Science:
Ivy Tech
Continuing education in Medical Support. Emphasis in Healthcare Administration.
Fort Wayne
Qualified Medication Aide: Geriatrics, Pharmacology
Ivy Tech
Helped maintain Goshen Hospital's AR days to 29 days or less. Received two awards
from Goshen Hospital for presenting cost savings ideas to Goshen Hospital. Twice
voted Employee of the Month, Life Centers of America.
Pharmacy Technician - State of Indiana