1. Theresa Hennessy
Jackson NJ- 08527
732-961-7747/848-
Summary
• Experienced professional with good knowledge of Medical billing and coding and also collections of
medical supplies for returning home from hospitals.
• Specialized in commercial insurances: HMO, PPO and POS, electronic claim submission.
• Certified in Medical coding.
Education:
Otolaryngology Coding-2004/CPC 301-Medical Coding for Certification-2002/ Performance Training Institute
1999/Deans List-Brookdale Community College (55 Credits)/ Montclair State College (77 Credits)
Skills:
AAPC Certified Professional Coder: 2004/Independent Decision-Making/ICD-9, CPT Coding/Accounts
Receivable/Appeals/ Medical Transcription/Member of the American Academy of Professional Coders
Experience
Dr. Indira Bollampally, MD (Internist/Pulmonologist) Wall, NJ Nov. 2015-Present
Position: Front Desk Office Manager
Responsibilities include: Making sure the front desk runs smoothly. This includes addressing all patients’
questions and concerns, verifying pt. information and preparing files for the next business day, making sure we
have access to all relevant and current tests, blood work, referrals, consultations and new insurance information
including changes to co-pays thru our EMR system and Navinet. Checking any balances owed to be collected
upon office visit. Keeping computerized schedule accurate of office visits as well as Pulmonary Function
Testing done in the office, taking dictation of letters re: Drs. Findings to be sent to referring physicians, daily
reviewing all CPTs and ICD-10 codes as well as money received and send to billing company.
Horizon Staffing (Aug. 2014-Oct. 2015), Marlboro-Temp, New Jersey
I worked at various temp positions while employed at Horizon Staffing.
1. Hackensack Medical Center: I worked for a company who did the rebilling for Hackensack
Medical Center. The company was located in Wall Twsp. On Hwy 138. At this temp position, I
checked the large amounts of accounts that had outstanding payments. I reviewed each one to
decide what my next step would be. Some unpaid accounts were not received by the appropriate
insurance companies, where other accounts were previously denied and unpaid. The denied
claims had to be researched to see if they needed to be corrected with a coding issue or needed to
be appealed, etc. Issues were then corrected and sent for payment.
2. Monmouth Medical Center: I worked for a company that did the billing for Monmouth Medical
Center. My main objective was to put a dent in the open balances for the hospital. I mainly did
the rebilling of any account that was not paid. I was not given the time or opportunity to
investigate any unpaid claim, regardless of how old the claims were

2. 3. Applewood Estates: I worked at the Nursing Home for Centrastate Hospital. This location is
named Applewood Estates. I served the residents their afternoon and evening meals. Some of
the residents were able to come down to the Dining Room for their meals where others who could
not get out of bed had to be taken their meals to their bedside.
Red Bank Medical, Red Bank, NJ Nov. 2013-July 2014
Position: Medical Biller
• Daily billing of all CPTS and ICD9s for a six doctor practice to appropriate insurances. All Doctors
were General Practitioners/Primary Care Physicians.
• Collected and posted all monies due from patients like co-ins., previous balances and co-pays. Kept
open communication with the Drs. Re: All billing issues.
• Dispensed work to employees as needed in their necessary departments. Most current Medical
Manager Software used by all staff. Navinet program was used and office was HIPPA compliant.
Shore Heart Group, Neptune NJ Jan. 2009-Oct. 2013
Position: Accounts Receivable Specialist
• Corrected hospital and office CPTs and ICD9s and/or appeals as needed for various insurance denials
to resolve non-payment issues in a timely manner.
• Responsible for reviewing electronic billing reports and delegating errors and denials to appropriate
personnel, Worked with various insurance reps. to resolve frequent patterns of incorrect payments of
CPTs or ICD-9s. Assisted patients in understanding their payment responsibilities thru Eobs received.
• Records kept of all coding and billing corrections, appeals and special insurance projects completed
for hospital and Dr. Billing. Medical Manager Software, Navinet, office was HIPPA compliant.
Community Surgical Supply, Toms River NJ Dec. 2007-Dec. 2008
Position: Account Specialist
• HCPCS billing and collections of medical supplies for pts returning home from hospitals
• Specialized in commercial insurances: HMO, PPO and POS, electronic claim submission, rejection
reports corrected and claims resubmitted, denials appealed online utilizing all commercial insurance
websites for quicker reprocessing, authorizations obtained and monthly files maintained for long term
product usage, Sequal Med billing software used, Navinet, HIPPA compliant.
J&S Stark Billing Agency, Shrewsbury NJ, Billing Company Jan. 2005-Nov. 2007
Position: Account Recovery Specialist
• Hospital and office collections, billing, payments, and assisting customer inquiries for an over 100
multi-specialty NY physician group. I moved from posting charges and payments to starting a
necessarily newly created collection department.
• I enjoyed working with a great team collecting Government, Commercial, and Union unpaid claims,
but became solely in charge of Medicare AR. I brought the large balance of outstanding Medicare
claims current.
• Finding new solutions and problem solving in a timely manner was Key to this position. As a team,
we brought the A/R department on a current flow. Medical Manager billing software was used.

3. Navinet checked at all times. Patient communications were HIPPA compliant.
Cash Flow Solutions, Brick NJ, Billing Company April 2002-Dec. 2004
Position: Account Specialist
• Hospital and Office Collection, Billing, and Appeals for Multiple Drs. especially ENTs, Billing/Posting
over 100 acts daily, submitted Medicare and Commercial insurance claims electronically.
• NEIC rejection reports corrected, surgeries coded for ENT and General Surgeons, production numbers
obtained and revealed through managed end of month reports presented to various physicians,
maintained HIPPA compliance through quarterly instruction, linked ICD-9's to appropriate
CPTs performed for surgeries, hospital follow-ups and office CPTs, posted money and adjustments per
insurance contracts, updated W-9 s, maintained professional and courteous customer service,
• Zotec and Sequal Med software was used
Experience: Ocean County Family Care, Jackson NJ Jan. 1999-April 2002
Position: Medical Biller
All Phases of medical billing using Medical Manager Software. Working for this multi-specialty
physician practice, I obtained practical knowledge of a wide variety of ICD-9/ CPTs for hospital, office
and nursing homes. Checks and adjustments were posted in a timely manner for this large practice.
Hospital and nursing home billing, coding and collections were completed. All records were logged to be
kept current and accurate. Monthly status meetings were conducted to keep monetary goals achieved.
This meeting allowed billing staff to communicate ideas and concerns to physicians and surgeons openly.
Billing and collection issues resolved with both customers and insurance companies, HIPPA compliant.
EXPERIENCE: DR. INDIRA BOLLAMPALLY, Wall NJ,
POSITION: OFFICE MANAGER, Microsoft’s; Medi-Soft Billing Software (1992-1999)
DUTIES: In charge of all aspects of this doctor’s office. This Dr. owns and works out of a solo
practice in Wall Twsp. She specializes in Internal Medicine and Pulmonology. This was my first
position after completing a one year, full time, medical billing and coding certification program. I was
responsible for all issues regarding her patients. I worked the front desk and answered all phone calls
and resolved all patient issues. I completed and resolved all office and hospital billing, coding and
accounts receivable issues that arose from her practice. I dealt with all Drug Representatives; I
scheduled all of the Dr’s Meetings, procedures and appointments. I created and sent all appeals to all
insurance companies that she was in and out of network with, I was able to create referrals for her
Internal pts and receive referrals for her Pulmonology pts, It was also necessary for me to obtain all
authorizations for any and all procedures she performed thru all and any insurance companies. This
office was HIPPA compliant.