1. Katherine A. Barker
540 Washington Ave | Pocatello, Idaho 83201 | (208) 220-4796
barkerkaty0312@gmail.com
EMPLOYMENT HISTORY
Licensed Service Associate May 2014 – Present
Allstate Customer Contact Center
4200 Hawthorne Rd
Chubbuck, ID 83202.
Steve Miller: Licensed Service Division Manager
Jolene Bates: Front Line Leader/ Supervisor
Job Description:
 Licensed Property and Casualty agent in 34 states.
 Service Home, Condo, Renters, Auto, Motorcycle, Boat, ORV policies.
 Write Auto, Motorcycle, Boat, and ORV.
 Write Condo and Renters policies.
 Send necessary documents to customers/dealerships/lienholders, etc.
 Take and set up payment plans.
Secretary October 2013 – April 2014
Portneuf Cancer Center
Portneuf Medical Center
777 Hospital Way
Pocatello, ID 83201
(208) 239-1720
Bruce Broswick: Medical Office Manager
Aimee Allred: Front Desk Supervisor/Secretary
Job Description:
 Answering phones and faxes.
 Sending and receiving medical records, while following all HIPAA laws.
 Taking office co pays and account balance payments, closing the till at the end of each
work day.

2.  Checking in patients and scheduling future appointments.
 Registering patients being seen by providers for each month.
 Calling patients with appointment reminders.
 Sending missed appointment letters or calling treatment patients that miss their
appointment.
Patient Access Specialist September 2012 – October 2013
Idaho Medical Imaging
Portneuf Medical Center
1151 Hospital Way Bld. B
Pocatello, ID 83201
(208) 233-3000
Laurie Hayball: Radiology Admissions Supervisor
Heather Mckinley: PMC Admissions Supervisor
Job Description:
 Assisting patients in person and over the phone.
 Checking patients in for radiology procedures.
 Ordering any and all procedures being done on date of service.
 Communicating with other offices and imaging centers for orders or past imaging.
 Sending and receiving faxes.
 Following all HIPAA laws at all times.
 Collecting patient liabilities on services for what insurance does not cover.
 Sending reports and images through See My Radiology to other locations.
 Also did admissions for the Emergency Department and main hospital.
.
Medical Records Clerk September 2009 – September 2010
Pocatello Orthopaedics
333 N 18th Ave Ste. D-1
Pocatello, ID 83201
(208) 233-2100
Becky Smith: Medical Office Manager
Job Description:

3.  Sending and receiving Medical Records through fax and mail.
 Following HIPAA at all times.
 Preparing patient charts for future appointments.
 Assisting nurses with finding records on patients.
 Running errands for doctors and nurses.
 Assisting special needs patients with paper work.
Head Lifeguard May 2007 – September 2009 (seasonal)
Ross Park Aquatic Complex
City of Pocatello
2901 S 2nd Ave
Pocatello, ID 83201
(208) 234-0472
Cindy Robbins: Currently the Utility Billing Director for the City of Pocatello
(208) 234-6241
Job Description:
 Managing all Life Guards and Cashier workers.
 Opening and closing the facility.
 Testing pool water and making announcements.
 First aid and CPR trained.
 Closing out and balancing cash box at the end of the day.
EDUCATION HISTORY
Idaho State University Fall 2008 to Present
Majoring in University Studies
Pocatello High School Graduating Class of 2008
High School Diploma
May 2008
SPECIAL SKILLS
 Typing speed of 75 wpm, no mistakes.
 Quick with 10 key as well.
 Great communication skills over the phone and in person.

4.  Experience in team and single person work environments, from small medical offices to
hospital settings.
 Thorough knowledge of HIPAA laws, EMTALA, etc.
 Quick check-ins with patients.
 Collected liabilities from patients daily.
 Expert with Microsoft Word, Outlook, Power Point.
 Expert with Paragon Registration, Scheduling, Order Management, and Patient
Management.
REFERENCES
Barb Henry
Front Line Leader/Supervisor
Allstate Contact Center
(630) 885-1613
Known 2 years
Jolene Bates
Front Line Leader/Supervisor
Allstate Contact Center
(208) 406-8799
Known 2 years
Leslie Lien
Licensed Service Agent
Allstate Contact Center
(631) 566-6034
Known 1 year
April Stoor
Sales
Phil Meador Toyota
(208) 380-3759
Known 1 year
Kristen Cherry
Child Protective Services
State of Utah
(208) 766-3623
Known 8 years