The document discusses channel conflict at Bharat Petroleum. It identifies major sources of channel conflict as competing goals between parties in the distribution channel, different perceptions of reality, clashes over domains that can cause intrachannel competition, and threats from channel partners. It also briefly outlines Bharat Petroleum's supply chain process and products distributed through different channels, such as automotive products through franchises and industrial products through a commercial business unit. Finally, it identifies types of channel conflict as vertical, horizontal, and multi-level based on how products are sold and distributed.