The document discusses best practices for emergency notification systems based on the experience of The Private Bank. It describes how the bank created a Business Continuity Communications Committee after growing significantly in size. This committee developed scenario-based scripts for emergency alerts. The bank also implemented the Everbridge notification platform to quickly reach its large number of employees during emergencies. Testing the system revealed issues like making sure to collect both work and personal contact details from employees.
The World Conference on Disaster Management, Toronto, 2012. Presentation on hybrid cloud for one-click recovery by Quorum CEO Larry Lang.
http://tinyurl.com/WCDM2012Quorum
This document discusses productivity standards and process flows. It begins by asking the reader to study their organization's productivity standards and identify whether the current process flow is optimal or could be improved. It then asks the reader to identify and describe three types of data process flows, including their advantages and disadvantages. The document proceeds to outline some example productivity norms for sales, support, and implementation functions. It also includes diagrams illustrating examples of order fulfillment and billing process flows, noting some manual steps and limitations of the current approaches.
The document discusses disaster recovery planning and outlines Zendal Backup's services. It defines disaster recovery, identifies common threats, and recommends having backup plans for low, medium, and high-risk scenarios. It also highlights the importance of testing plans and outlines Zendal Backup's data center in Toronto, which offers redundancy, security, and worldwide connectivity to simplify backups for clients. Choosing the right cloud provider is key to meeting data protection and availability needs.
The document discusses the importance of project management and outlines the key phases of a project lifecycle including initiation, planning, execution, control, and closure. It also examines reasons why projects fail such as poor planning, communication, and risk management. Effective project management requires skills like communication, planning, estimating, and problem solving to deliver projects on time and on budget.
In the first fortnight of the Otago Polytechnic Bachelor of Information Technology project we invite local industry leaders "The Dragons". They provide critique of projects as early as possible. This is a chance to get feedback, and hopefully unearth opportunities and risks.
This document discusses the rise of cloud computing and the opportunities and challenges it presents for businesses and IT departments. It notes that businesses are increasingly adopting cloud technologies at a faster rate than IT can support due to the speed and agility benefits of the cloud. However, IT concerns around security, compliance, and control are slowing cloud adoption. The document proposes that providing trusted cloud services that address these IT concerns can help enable broader cloud usage and allow businesses to realize the economic and innovation benefits of the cloud while allowing IT to play a more strategic role.
Tdwi agile data warehouse - dv, what is the buzz aboutPrudenza B.V
1. The document discusses Agile Data Warehousing and the Data Vault approach. It introduces Ronald Damhof as the presenter at a conference on June 18, 2012 in Munich.
2. Damhof discusses different approaches to data management including a centralized department approach, outsourcing to experts, and a do-it-yourself approach. He advocates for an approach that delivers information products on demand against quality criteria aligned with customer expectations.
3. Key principles for a modern data management environment discussed are adaptability, sustainability, compliance, decentralization, effectiveness, standardization, and centralization.
Fort Bend County is working on 10 projects to improve levee readiness in 2013:
1) Developing contact lists for levee improvement districts.
2) Installing a new river gauge.
3) Creating a flood warning information website.
4) Developing an emergency action plan template for levee districts.
The World Conference on Disaster Management, Toronto, 2012. Presentation on hybrid cloud for one-click recovery by Quorum CEO Larry Lang.
http://tinyurl.com/WCDM2012Quorum
This document discusses productivity standards and process flows. It begins by asking the reader to study their organization's productivity standards and identify whether the current process flow is optimal or could be improved. It then asks the reader to identify and describe three types of data process flows, including their advantages and disadvantages. The document proceeds to outline some example productivity norms for sales, support, and implementation functions. It also includes diagrams illustrating examples of order fulfillment and billing process flows, noting some manual steps and limitations of the current approaches.
The document discusses disaster recovery planning and outlines Zendal Backup's services. It defines disaster recovery, identifies common threats, and recommends having backup plans for low, medium, and high-risk scenarios. It also highlights the importance of testing plans and outlines Zendal Backup's data center in Toronto, which offers redundancy, security, and worldwide connectivity to simplify backups for clients. Choosing the right cloud provider is key to meeting data protection and availability needs.
The document discusses the importance of project management and outlines the key phases of a project lifecycle including initiation, planning, execution, control, and closure. It also examines reasons why projects fail such as poor planning, communication, and risk management. Effective project management requires skills like communication, planning, estimating, and problem solving to deliver projects on time and on budget.
In the first fortnight of the Otago Polytechnic Bachelor of Information Technology project we invite local industry leaders "The Dragons". They provide critique of projects as early as possible. This is a chance to get feedback, and hopefully unearth opportunities and risks.
This document discusses the rise of cloud computing and the opportunities and challenges it presents for businesses and IT departments. It notes that businesses are increasingly adopting cloud technologies at a faster rate than IT can support due to the speed and agility benefits of the cloud. However, IT concerns around security, compliance, and control are slowing cloud adoption. The document proposes that providing trusted cloud services that address these IT concerns can help enable broader cloud usage and allow businesses to realize the economic and innovation benefits of the cloud while allowing IT to play a more strategic role.
Tdwi agile data warehouse - dv, what is the buzz aboutPrudenza B.V
1. The document discusses Agile Data Warehousing and the Data Vault approach. It introduces Ronald Damhof as the presenter at a conference on June 18, 2012 in Munich.
2. Damhof discusses different approaches to data management including a centralized department approach, outsourcing to experts, and a do-it-yourself approach. He advocates for an approach that delivers information products on demand against quality criteria aligned with customer expectations.
3. Key principles for a modern data management environment discussed are adaptability, sustainability, compliance, decentralization, effectiveness, standardization, and centralization.
Fort Bend County is working on 10 projects to improve levee readiness in 2013:
1) Developing contact lists for levee improvement districts.
2) Installing a new river gauge.
3) Creating a flood warning information website.
4) Developing an emergency action plan template for levee districts.
The Frontier Conference Center at Fort Leavenworth underwent a major upgrade to modernize its aging audiovisual systems in a cost-effective manner. The new systems installed by Conference Technologies allow for high-definition presentations and videoconferencing while staying within budget by using analog rather than digital signals. This was possible through the use of Category cable and Extron switching equipment, saving an estimated 25-30% over a fully digital system. The advanced yet easy-to-use new AV systems have made the conference center much more competitive for hosting events.
The document discusses an ICT business process automation tool used by an organization to streamline their order fulfillment process. It consists of 3 stages - order approval, order processing, and implementation. The tool aimed to reduce processing time from 16 days to less. While it provided benefits like reduced approval layers and empowered field teams, challenges included change management and accommodating exceptions. The recommendations were to revisit design assumptions, provide training to users, and conduct alignment sessions for stakeholders.
The document describes a real incident where the author was given instructions by their manager to fix a malfunctioning drive management system in Qatar. This involved organizing a team to travel to Qatar, communicating with clients about the problem, coordinating with suppliers for spare parts, and completing the task within 2-3 days. The author took thorough notes of the instructions, created task lists and timelines, and ensured clear communication with subordinates, clients, and suppliers to disseminate information and address any questions or concerns, ultimately completing the task successfully within the scheduled timeframe.
An award-winning Hawaii-based engineering firm introduced MERCI, a mobile emergency response and command interface system. MERCI allows emergency managers to rapidly assess damage following disasters by collecting geospatial data, photos, and videos using mobile devices. This provides situational awareness and supports recovery efforts. The system was developed with Hawaii Civil Defense and follows FEMA standards. It has been tested in exercises and can integrate with other platforms. MERCI streamlines damage assessments and provides cost savings compared to traditional paper-based methods.
This individual has extensive experience providing customer service and administrative support through phone reception, data entry, training, and event planning. They have a track record of taking initiative to learn new software like Microsoft Office, creating documentation, and taking on additional responsibilities. This person is praised for their organization, timeliness, and ability to satisfy customers and help students.
The document discusses bridging the gap between business and technology goals through a seminar on creating alignment. It introduces concepts like inside-out versus outside-in perspectives, moments of truth, points of failure, and degrees of complexity. Examples are provided showing how mapping processes reduced complexity for various organizations. The benefits of taking a customer experience management approach are listed as cost reductions, revenue growth, service improvement and more customers. Quotes emphasize escaping old ideas and emerging simplicity from complexity.
This document provides an update on the Navy's Personnel/Pay Modernization efforts. It discusses the history of failed modernization attempts and the current strategy to improve personnel and pay systems through a staged approach using the NSIPS platform. Stage 1 focuses on reducing complexity and increasing audit readiness. Stage 2 improves quality of personnel services. Stage 3 enhances decision making. Key initiatives include transitioning labor-intensive functions to NSIPS, reengineering processes, and establishing an authoritative data environment. Training and addressing financial/audit issues are also priorities. The timeline outlines FY13-14 projects and business process evaluations and requirements. Input is sought on targeting the right areas for most significant improvement.
The m-SAFI system allows communities to report sanitation issues through consensus and organized action. It collects reports and triggers responses based on thresholds, while also minimizing unnecessary movement. The system was designed to address open defecation reporting using USSD technology on mobile phones to give communities a voice that is heard by stakeholders. Beneficiaries can ignite reports that trigger escalating steps of engagement from local governments, developers, and ministries to evaluate problems and implement solutions until communities achieve open defecation free status.
The document describes job openings for three material trackers at a construction project in Papua, Indonesia. The roles will involve ensuring materials arrive on time, expediting late materials, coordinating with schedulers, and creating weekly status reports. Candidates should have a engineering degree, 2+ years experience in scheduling or procurement, skills in scheduling software like Primavera, and English proficiency. The positions are contract-based for 12 months starting in September 2011, with one person based in a lowland area and two in highland areas. Support including laptops, software, accommodations, and meals will be provided.
Review by the Office of the Director of Corporate Enforcement (ODCE)Micheal O'Neill
Kevin Prendergast the Corporate Compliance Manager of ODCE provides a detailed review of the Office of the Director of Corporate Enforcement’s current and future focus as well as recent changes in Company Law, developments in Auditor Regulation and the forthcoming Companies Reform and Consolidation Act.
The document introduces Everbridge MobileAware, a mobile notification application. It discusses challenges facing organizations with distributed employees and the need for real-time mobile access. It highlights two client examples, Pierce County and Ventura County, who use MobileAware to quickly send emergency notifications from mobile devices. The demo shows MobileAware's secure and easy-to-use interface allows qualified users to create and send messages. Mobility is critical for timely emergency response.
Preparing for the Unexpected with The Town of East Haddam, CTEverbridge, Inc.
Craig Mansfield, the Emergency Management Director of East Haddam, Connecticut, discussed how his town uses the Everbridge emergency notification system. The system allows East Haddam to quickly send messages to over 3,000 residents via multiple channels. During Tropical Storm Irene in 2011, daily updates were sent achieving confirmation rates of 4-17%. The system helped coordinate response efforts and keep residents informed during the widespread power outage. East Haddam finds the system saves time and payroll costs compared to manual notifications. They are happy with Everbridge and how it improves emergency communication.
1) Emergency notification solutions have evolved from early systems like the Emergency Broadcast System to current integrated systems that can notify people via multiple channels.
2) When selecting an emergency notification vendor, it is important to consider their support for mobile technologies and device-specific applications, as well as their ability to scale to handle high message volumes.
3) Future emergency notification systems will move beyond simple messaging to provide comprehensive emergency management and situational awareness across all phases of an incident.
What are the four components of an effective incident notification message? How about the DA 4 - 3 & 30 - 60 & 6 rule? If not, then it is possible that your recipients are not sure what you are trying to say when reading your messages.
Are you concerned about planning your messages, when to send them, and how to make them clear and concise? From seasoned veterans to newbies, we could all use a refresher class every now and then when it comes to something as critical as incident notification.
You’ve managed to survive the crisis, but your image is tarnished. Will your post-crisis actions restore trust and confidence … or cause further damage to your organization’s reputation?
From Enron’s auspicious failure to Japan's recent nuclear mishap to government officials’ misuse of social media, message strategies are the proven polish for tarnished reputations.
Join crisis communications expert Dr. Robert Chandler as he discusses what to communicate after the crisis is over to help salvage your reputation.
Prepare for conditions that exacerbate stress during and immediately after incidents
Integrate best practices into emergency planning
Manage hyper-stress for emergency communication responders
This document summarizes a presentation by Everbridge about its incident notification system and how it can help Promise Regional Medical Center - Hutchinson improve its STEMI alert protocol. Some key points:
- Everbridge is a leading provider of incident notification systems that can help healthcare organizations satisfy regulatory requirements for emergency response times.
- Promise Regional is seeking to replace its existing manual STEMI alert system with a new "swiss-army knife" notification solution to more quickly activate its heart team.
- Everbridge Aware allows Promise Regional to automate STEMI alerts through pre-recorded voice and text messages that notify staff via multiple contact paths until confirmation is received, helping to reduce response times.
- The
ConnectWise and eFolder Webinar: From Destruction to Production in 72 HoursDropbox
The document describes how a technology partner named SNC Squared was able to recover from the devastating 2011 Joplin tornado within 72 hours using ConnectWise and eFolder backup and disaster recovery technology. It details how they were able to have their own systems up and running within 5 hours and all client servers recovered by day 3. The document emphasizes the importance of having a disaster recovery plan and backups in place. It showcases how eFolder and ConnectWise solutions helped SNC Squared achieve their goals of minimal downtime and zero client data loss.
Think future technologies – corporate presentation (public)Tft Us
Think Future Technologies is a global software development, QA, and testing services firm with offices worldwide. It has over 150 employees servicing 10 global companies. TFT specializes in software development, QA and testing, maintenance and support. It has experience developing web, desktop, and mobile applications across various technologies. TFT provides outsourcing services and takes on projects ranging from small teams to acting as an extended development or QA team. It utilizes established processes and frameworks to efficiently manage projects.
Best Practices for Documenting and Managing your Public Safety Systems and Ap...MissionCriticalPartners
Static and/or infrequent updates to the documentation and management of your network and its assets is becoming increasingly costly, risky and inefficient. During the webinar, we will discuss the importance of keeping your public safety network documentation dynamic and relevant. You’ll learn critical information that will increase the success of your network operations.
A Multi-Faceted Approach to CRM at UnitedVivastream
United Airlines partnered with Acxiom to improve its customer relationship management (CRM) efforts through a multi-year initiative. In year one, they merged customer databases, piloted customer recognition programs, and launched targeted marketing. For year two, they selected four key projects: building a database of non-member customers, improving customer recognition at airports, enhancing communications during flight disruptions, and using customer data for more effective marketing. The projects delivered financial benefits, better customer experiences, and executive support for continued CRM investment.
The Frontier Conference Center at Fort Leavenworth underwent a major upgrade to modernize its aging audiovisual systems in a cost-effective manner. The new systems installed by Conference Technologies allow for high-definition presentations and videoconferencing while staying within budget by using analog rather than digital signals. This was possible through the use of Category cable and Extron switching equipment, saving an estimated 25-30% over a fully digital system. The advanced yet easy-to-use new AV systems have made the conference center much more competitive for hosting events.
The document discusses an ICT business process automation tool used by an organization to streamline their order fulfillment process. It consists of 3 stages - order approval, order processing, and implementation. The tool aimed to reduce processing time from 16 days to less. While it provided benefits like reduced approval layers and empowered field teams, challenges included change management and accommodating exceptions. The recommendations were to revisit design assumptions, provide training to users, and conduct alignment sessions for stakeholders.
The document describes a real incident where the author was given instructions by their manager to fix a malfunctioning drive management system in Qatar. This involved organizing a team to travel to Qatar, communicating with clients about the problem, coordinating with suppliers for spare parts, and completing the task within 2-3 days. The author took thorough notes of the instructions, created task lists and timelines, and ensured clear communication with subordinates, clients, and suppliers to disseminate information and address any questions or concerns, ultimately completing the task successfully within the scheduled timeframe.
An award-winning Hawaii-based engineering firm introduced MERCI, a mobile emergency response and command interface system. MERCI allows emergency managers to rapidly assess damage following disasters by collecting geospatial data, photos, and videos using mobile devices. This provides situational awareness and supports recovery efforts. The system was developed with Hawaii Civil Defense and follows FEMA standards. It has been tested in exercises and can integrate with other platforms. MERCI streamlines damage assessments and provides cost savings compared to traditional paper-based methods.
This individual has extensive experience providing customer service and administrative support through phone reception, data entry, training, and event planning. They have a track record of taking initiative to learn new software like Microsoft Office, creating documentation, and taking on additional responsibilities. This person is praised for their organization, timeliness, and ability to satisfy customers and help students.
The document discusses bridging the gap between business and technology goals through a seminar on creating alignment. It introduces concepts like inside-out versus outside-in perspectives, moments of truth, points of failure, and degrees of complexity. Examples are provided showing how mapping processes reduced complexity for various organizations. The benefits of taking a customer experience management approach are listed as cost reductions, revenue growth, service improvement and more customers. Quotes emphasize escaping old ideas and emerging simplicity from complexity.
This document provides an update on the Navy's Personnel/Pay Modernization efforts. It discusses the history of failed modernization attempts and the current strategy to improve personnel and pay systems through a staged approach using the NSIPS platform. Stage 1 focuses on reducing complexity and increasing audit readiness. Stage 2 improves quality of personnel services. Stage 3 enhances decision making. Key initiatives include transitioning labor-intensive functions to NSIPS, reengineering processes, and establishing an authoritative data environment. Training and addressing financial/audit issues are also priorities. The timeline outlines FY13-14 projects and business process evaluations and requirements. Input is sought on targeting the right areas for most significant improvement.
The m-SAFI system allows communities to report sanitation issues through consensus and organized action. It collects reports and triggers responses based on thresholds, while also minimizing unnecessary movement. The system was designed to address open defecation reporting using USSD technology on mobile phones to give communities a voice that is heard by stakeholders. Beneficiaries can ignite reports that trigger escalating steps of engagement from local governments, developers, and ministries to evaluate problems and implement solutions until communities achieve open defecation free status.
The document describes job openings for three material trackers at a construction project in Papua, Indonesia. The roles will involve ensuring materials arrive on time, expediting late materials, coordinating with schedulers, and creating weekly status reports. Candidates should have a engineering degree, 2+ years experience in scheduling or procurement, skills in scheduling software like Primavera, and English proficiency. The positions are contract-based for 12 months starting in September 2011, with one person based in a lowland area and two in highland areas. Support including laptops, software, accommodations, and meals will be provided.
Review by the Office of the Director of Corporate Enforcement (ODCE)Micheal O'Neill
Kevin Prendergast the Corporate Compliance Manager of ODCE provides a detailed review of the Office of the Director of Corporate Enforcement’s current and future focus as well as recent changes in Company Law, developments in Auditor Regulation and the forthcoming Companies Reform and Consolidation Act.
The document introduces Everbridge MobileAware, a mobile notification application. It discusses challenges facing organizations with distributed employees and the need for real-time mobile access. It highlights two client examples, Pierce County and Ventura County, who use MobileAware to quickly send emergency notifications from mobile devices. The demo shows MobileAware's secure and easy-to-use interface allows qualified users to create and send messages. Mobility is critical for timely emergency response.
Preparing for the Unexpected with The Town of East Haddam, CTEverbridge, Inc.
Craig Mansfield, the Emergency Management Director of East Haddam, Connecticut, discussed how his town uses the Everbridge emergency notification system. The system allows East Haddam to quickly send messages to over 3,000 residents via multiple channels. During Tropical Storm Irene in 2011, daily updates were sent achieving confirmation rates of 4-17%. The system helped coordinate response efforts and keep residents informed during the widespread power outage. East Haddam finds the system saves time and payroll costs compared to manual notifications. They are happy with Everbridge and how it improves emergency communication.
1) Emergency notification solutions have evolved from early systems like the Emergency Broadcast System to current integrated systems that can notify people via multiple channels.
2) When selecting an emergency notification vendor, it is important to consider their support for mobile technologies and device-specific applications, as well as their ability to scale to handle high message volumes.
3) Future emergency notification systems will move beyond simple messaging to provide comprehensive emergency management and situational awareness across all phases of an incident.
What are the four components of an effective incident notification message? How about the DA 4 - 3 & 30 - 60 & 6 rule? If not, then it is possible that your recipients are not sure what you are trying to say when reading your messages.
Are you concerned about planning your messages, when to send them, and how to make them clear and concise? From seasoned veterans to newbies, we could all use a refresher class every now and then when it comes to something as critical as incident notification.
You’ve managed to survive the crisis, but your image is tarnished. Will your post-crisis actions restore trust and confidence … or cause further damage to your organization’s reputation?
From Enron’s auspicious failure to Japan's recent nuclear mishap to government officials’ misuse of social media, message strategies are the proven polish for tarnished reputations.
Join crisis communications expert Dr. Robert Chandler as he discusses what to communicate after the crisis is over to help salvage your reputation.
Prepare for conditions that exacerbate stress during and immediately after incidents
Integrate best practices into emergency planning
Manage hyper-stress for emergency communication responders
This document summarizes a presentation by Everbridge about its incident notification system and how it can help Promise Regional Medical Center - Hutchinson improve its STEMI alert protocol. Some key points:
- Everbridge is a leading provider of incident notification systems that can help healthcare organizations satisfy regulatory requirements for emergency response times.
- Promise Regional is seeking to replace its existing manual STEMI alert system with a new "swiss-army knife" notification solution to more quickly activate its heart team.
- Everbridge Aware allows Promise Regional to automate STEMI alerts through pre-recorded voice and text messages that notify staff via multiple contact paths until confirmation is received, helping to reduce response times.
- The
ConnectWise and eFolder Webinar: From Destruction to Production in 72 HoursDropbox
The document describes how a technology partner named SNC Squared was able to recover from the devastating 2011 Joplin tornado within 72 hours using ConnectWise and eFolder backup and disaster recovery technology. It details how they were able to have their own systems up and running within 5 hours and all client servers recovered by day 3. The document emphasizes the importance of having a disaster recovery plan and backups in place. It showcases how eFolder and ConnectWise solutions helped SNC Squared achieve their goals of minimal downtime and zero client data loss.
Think future technologies – corporate presentation (public)Tft Us
Think Future Technologies is a global software development, QA, and testing services firm with offices worldwide. It has over 150 employees servicing 10 global companies. TFT specializes in software development, QA and testing, maintenance and support. It has experience developing web, desktop, and mobile applications across various technologies. TFT provides outsourcing services and takes on projects ranging from small teams to acting as an extended development or QA team. It utilizes established processes and frameworks to efficiently manage projects.
Best Practices for Documenting and Managing your Public Safety Systems and Ap...MissionCriticalPartners
Static and/or infrequent updates to the documentation and management of your network and its assets is becoming increasingly costly, risky and inefficient. During the webinar, we will discuss the importance of keeping your public safety network documentation dynamic and relevant. You’ll learn critical information that will increase the success of your network operations.
A Multi-Faceted Approach to CRM at UnitedVivastream
United Airlines partnered with Acxiom to improve its customer relationship management (CRM) efforts through a multi-year initiative. In year one, they merged customer databases, piloted customer recognition programs, and launched targeted marketing. For year two, they selected four key projects: building a database of non-member customers, improving customer recognition at airports, enhancing communications during flight disruptions, and using customer data for more effective marketing. The projects delivered financial benefits, better customer experiences, and executive support for continued CRM investment.
Everbridge Webinar: Truth and Consequences in Emergency NotificationEverbridge, Inc.
Evaluating incident notification systems and providers can cause anyone’s eyes to glaze over in dreaded anticipation. But the process doesn’t have to be laborious, overwhelming, or fraught with perils when you know the right questions to ask.
Learn how to effectively ask the right questions and get the right answers to quickly cut through sales pitches and marketing noise to understand how each will fit within your organization.
John J. Robinson is an IT professional with over 20 years of experience in roles ranging from senior technician to IT manager. His experience includes mainframe account administration, Active Directory administration, network support, project management, and staff supervision. He has a proven track record of performance through awards and responsibilities held at previous employers such as Siemens Health Services.
Presentation to AIIM International 2009 - ECM Rescue: Recovering from a Faile...Greg Clark
The document provides an agenda and presentation materials for an ECM rescue presentation. The presentation discusses how to recover from a failed ECM implementation by establishing clear governance, rebuilding strategy and focus, creating an ECM office to manage projects, and focusing on change management and user adoption. It emphasizes understanding existing problems, crafting a new vision and metrics to measure success, and implementing projects incrementally to build on past successes.
Everbridge Webinar: Learn Marathon Petroleum’s Top Data Management Best Pract...Everbridge, Inc.
This document summarizes a webinar presented by Pat McCaffrey of Marathon Petroleum and Keith Tyndall of Everbridge on best practices for incident communication and data management using Everbridge's notification platform. The webinar covered Marathon's notification process, justifying the need for an improved system, current usage of Everbridge across different business units, managing organizational data and groups, and future applications like hazardous weather alerts. It provided an overview of Everbridge's capabilities and resources for emergency notification.
The document discusses customer-centered design at HP. It provides an overview of why customer-centered design is important and describes HP's Customer-Centered Design Services, which conducts user research and designs user interfaces. It also discusses how customer-centered design fits into HP's product development process and provides two case studies, one on designing a complex application suite and another on merging the Compaq and HP support websites to provide a unified support experience for customers.
Forecasters predict that if you escaped last year’s extreme winter weather...you may be in for a big surprise. Who will be successful keeping their businesses, communities and homes safe during this season’s severe weather - the most prepared.
Join Ken Reeves, Vice President and Director of Forecasting Operations at AccuWeather, and Everbridge as we discuss the winter forecast and how to reach your people quickly in a weather emergency.
What you will learn:
• Ensuring that your first responders are prepared – before, during and after a hazard strikes
• How to reduce risks by planning communications for severe weather in advance
• Methods for keeping others informed of facility closures, hazardous conditions and more
Think Future Technologies is a QA & Testing focused outsourcing company based in India and currently serving clients in United States, Israel and Australia. We, Think Future Technologies, offer expertise in delivering automation testing solutions based on various industry standard automation tools.
1) Suddenlink Communications implemented a knowledge management and CRM system to improve customer service and agent performance following several acquisitions that increased their customer base significantly.
2) They leveraged external consultants to accelerate the project timeline and support internal resources, and took a phased, pilot-based approach to converting existing content and gaining user adoption.
3) Regular communication, surveys, and quick implementation of enhancements helped build buy-in across the organization and encourage continued use of the new systems.
The document summarizes a health and safety induction provided by Merge Media Limited. It introduces the team providing the induction and discusses Merge Media's experience developing inductions for companies like BP, E.ON UK, Drax Power, and British Energy. It then provides an example case study of the induction system Merge Media developed for E.ON UK to address inconsistencies across its locations and provide reliable training records. The document outlines key considerations for creating induction content and provides an example of how Merge Media deployed the system across E.ON UK's sites.
Inova Solutions provides real-time performance management solutions to contact centers. Their LightLink software consolidates data from multiple contact center systems and locations to provide customizable key performance indicators. This allows supervisors and agents to have access to real-time metrics from any location. Inova has been in business since 1984 and works with many large contact center organizations as a technology partner. They demonstrated how LightLink aggregates data, calculates metrics, and presents the information on various display types with targeted alerting.
Vaibhav Sawant is seeking a position that utilizes his skills in project management, people management, and problem solving. He has over 6 years of experience in information technology roles, most recently as the Site In Charge at Wipro Infotech where he managed a team of 20 and was responsible for the IT infrastructure of 30 bank branches. Prior to that, he held positions as Team Lead and Desktop Support Engineer at Standard Chartered Bank, leading various projects and providing technical support. Sawant has a Bachelor's degree in Commerce and certifications in hardware and networking.
Vaibhav Sawant is seeking a position that utilizes his skills in project management, people management, and problem solving. He has over 6 years of experience in information technology roles, most recently as the Site In Charge at Wipro Infotech where he managed a team of 20 and was responsible for the IT infrastructure of 30 bank branches. Prior to that he held positions as Team Lead and Desktop Support Engineer at Standard Chartered Bank, leading various projects and providing technical support. He aims to continuously improve his abilities and facilitate teams through strong communication and leadership.
Tanuja Kumari has 2 years and 5 months of experience designing, developing, implementing, and providing initial support for IBM mainframe applications. She has a B.Tech in Information Technology and is proficient in COBOL, IMS DB/DC, JCL, and DB2. She has experience preparing high-level and low-level designs, running tests, and documenting results. She worked on the CIGNA Proclaim project involving claim adjudication on the IBM mainframe using various technologies.
Benefits of a Guidewire-FileNet Integrationcmartin11
This document discusses how an enterprise content management (ECM) system is vital for a successful Guidewire implementation. It notes that while Guidewire integrators are experienced with Guidewire, they have little expertise with ECM. The document advocates using an ECM expert to help optimize document input streams and ensure a smooth implementation. It presents The Dayhuff Group's Guidewire-FileNet framework, which includes assessments, architecture design, and experienced resources to integrate Guidewire, FileNet, and Thunderhead and manage the ECM transformation process.
Similar to Best Practices for Emergency Notification Featuring The Private Bank (20)
Cutting Through the Clutter: Successful Messaging in an Age of Information Ov...Everbridge, Inc.
This document summarizes a webinar presented by Dr. Robert Chandler and Marc Ladin of Everbridge on creating effective messaging during times of crisis or information overload. They discuss how stress negatively impacts cognitive processing and communication. They recommend simplifying messages to 3 key points using short sentences, graphics and redundancy. Messages should be customized for different audiences and locations. Everbridge provides mass notification solutions to help organizations communicate effectively during emergencies through their elastic infrastructure and support for multiple communication channels.
Poudre Valley Hospital’s Best Practices for Emergency NotificationEverbridge, Inc.
Poudre Valley Hospital uses the Everbridge emergency notification system to communicate important information to staff quickly and efficiently. They load all employee contact data nightly using an API that interfaces with their HR systems. This allows them to send notifications to large groups segmented by department or specialty. They use the system for emergencies, drills, testing, regulatory surveys, and daily staffing needs. The API and ability to segment groups has improved their notification process and allowed them to contact hundreds of staff in a fraction of the previous time.
Why are some warning messages followed, while others are ignored or misunderstood? Why do some messages make it through to your audience, whereas some do not? To create messages that are successful, it is important to understand both the characteristics of your audience - preferred modality, location, etc., as well as the characteristics of each of your messages. It is also necessary to ensure you have the right infrastructure to support your message delivery, during any type of incident.
The document provides information about an audio webinar on decision making during disasters and emergencies, including:
- The audio dial-in number, access code, and note that slides are available on the Everbridge blog.
- It discusses how human factors errors can negatively impact decision making during crises due to diminished cognitive capacities under stress.
- The webinar will cover research on decision making challenges during disasters and how to anticipate and mitigate barriers to quality decisions.
The document summarizes lessons learned about crisis communication from the September 11th attacks and discusses how communication has changed in the past 10 years. It notes that mobile technology and social media have significantly advanced, creating new challenges and opportunities for crisis notification. While regulation and preparedness have improved, fully addressing human factors and meeting evolving public expectations remains difficult. The presentation concludes by emphasizing the importance of testing emergency response plans that incorporate modern communication strategies and channels.
Everbridge Webinar - The New Corporate ISO 22301 BC StandardEverbridge, Inc.
If your organization’s business continuity program was audited, would you survive the scrutiny? Understanding the communication requirements of the new ISO 22301 standard will help you assess how prepared you really are.
As a new international standard, ISO 22301 will provide guidance for organizations on how to define, improve, and maintain their business continuity program. Businesses of any size or shape can benefit from learning how to fortify their plans to meet this new standard.
Join crisis communications expert Dr. Robert Chandler as he reviews the communication requirements in this draft international document, where it came from and what you should do about it now.
What you will learn:
• The standards on which ISO 22301 is based
• What this means for your current business continuity communications plan
• How to improve your plan to withstand audit and review
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Best Practices for Emergency Notification Featuring The Private Bank
1. Best Practices for Emergency Notification
Featuring The Private Bank
Jeneen Townsend, MBCI
Associate Managing Director, The Private Bank & Trust Company
Keith Tyndall
Director Product Marketing, Everbridge
2. About Everbridge
• Everbridge empowers better decisions with
interactive communications throughout the
incident lifecycle to protect your most important
assets
• Recognized in the 2012 Gartner Magic
Quadrant on Emergency / Mass Notification as
g y
a Leader in the industry
• Everbridge helps more than 30 million people
communicate in a crisis and connect on a daily
basis.
• The company’s notification platform is backed
by an elastic infrastructure model that delivers
near i fi it scale, advanced mobile
infinite l d d bil
connectivity, and real-time reporting and
analytics.
• More than 1 000 organizations in over 100
1,000
countries rely on Everbridge for their
emergency needs
2
3. Agenda
Agenda
g
Part 1: Presentation
• Notification process best practices of The Private Bank
• How to train your staff on what to expect during an
emergency
g y
• The importance of updating personnel data
• How to improve adoption by mapping communications to
p p y pp g
your organizational structure
Part 2: Q&A
Are you on Twitter? Follow us at @everbridge and
tweet insights with your friends during the webinar
using the hashtag #everbridge
3
4. Q&A
Note:
Presentation slides are available on our blog
at Blog everbridge com
Blog.everbridge.com
Use the
Q&A
function to
submit your
b it
questions.
4
8. Presentation Overview
• Concerns • Creation of Business
• Relationship Continuity Communications
• Decision Making Committee
• Conception • Creating Scenario Based
Scripts
• Implementation
• Expectations
• Incident Occurs
• Lessons Learned
• Unexpected Blessing
• Best Practices
8
9. Concerns
History:
• At approximately 5:00 p.m. on October 17, 2003, a fire began in
a storage closet on the 12th floor of a Cook County
Administration Building in Chicago
• No Fire Safety Director personnel at the building, the building
y p g, g
engineer decided to evacuate
• Emergency Voice/Alarm Communications (EVAC) system was
activated, informing personnel they should evacuate
• The Chicago Fire Department (CFD) was called and began
fighting the fire from the southeast stairway on the 12th floor
9
10. Relationship
p
And so the story begins…
• Relationship began in
late 2008
• Tool turned over to BC
Coordinator in
C di t i early 2009
l
10
11. Decision Making
g
• The Organization grows from 250 employees to 800
employees almost overnight
• Review of Communication Plans demonstrates a large gap
in
i our DR planning efforts
l i ff t
• Current method will take hours to implement based upon #’s
• It becomes crystall clear th t an Automated Alert system is
b t l that A t t d Al t t i
needed to reach staff quickly and efficiently
11
12. Decision Making
g
• Everbridge (formerly 3N) was
chosen
• This decision was based upon a
need to not only send information
via Automated Alerts but also to
provide us with the ability to
receive information back
12
13. Conception
p
• The Organization prepares for the new Automated Alert
system
Everbridge offers classes
BC C
C Coordinator is made the Application Administrator
Application Administrator takes all of the appropriate classes
and designs the upload file
13
14. Conception
p
• Decision making is based upon Methods of Contact
Work Phone
Home Phone
Mobile Device
SMS for Mobile Device (for text messages)
Work e-mail address
e mail
14
15. Conception
p
• Groups were created for specific Teams based upon Roles
BC Planners
Safe Meeting Place Wardens
Emergency Response Team
Business Resumption Team Tier 1
Business Resumption Team Tier 2
15
16. Conception
p
• Attributes are created based upon plans for ad hoc filtering
Organization
Location Building
Floor
Officer Level
Profit Center information was originally included; however later
however,
deleted
This information is stored within the Business Continuity planning
application and is easier to maintain in one location
Is not necessary for filtering within this tool
16
17. Implementation
p
• Process is created for HR to provide data dump from the
ADP system
This is done every 1 to 2 weeks
Process is manual with CSV file uploads
ADP content is not considered 100% accurate
Therefore, a feed is decided to be inappropriate
e e o e, eed s dec ded o app op a e
• Update Delivery Methods with appropriate options and order
17
18. Implementation
p
• Initial file is uploaded into Everbridge
• How-To’s are created for employees and added to the
Intranet
• An announcement is made to employees introducing them
to Everbridge
• E l
Employees are asked t update and maintain th i C t t
k d to d t d i t i their Contact
Information
• Business Continuity Communications Committee is created
Scripts are created for basic scenarios
18
19. Power Outage at Primary Data Center
g y
• Power Outage occurs before employees are able to update
their own Information in the Automated Alert System
• Emergency Response Team React
• BC Coordinator is called while on vacation in Tennessee
• Alert System Messages are being prepared using BC
Communications C
C i ti Committee approved alert scripts
itt d l t i t
19
20. Power Outage at Primary Data Center
g y
• A call to the Everbridge Client Care Operator provides
peace of mind
• Alerts are sent in a matter of minutes (not hours)
• Alerts are able to go out to staff in the evening to prepare staff
for the next day
• ADP dump made all of this possible
20
21. Unexpected Blessing
p g
Everbridge Administrator realizes that Staff’s personal
information is not stored within Everbridge
During the initial decision making process for methods of
contact, we did not realize that we needed to add additional
delivery methods to the tool
Personal Mobile Device
SMS for Personal Mobile Device (for text messages)
( g )
Personal e-mail address
21
22. Unexpected Blessing
p g
Staff are . . .
• Now able update their own Personal Contact Information
• Made aware that text messages may incur charges by
their carriers
22
23. Expectations
p
Cognitive abilities are diminished during times of crisis…
• Train staff on what to expect through Quarterly Automated
Alert System Exercises, Open Houses, Table Top Exercises,
etc.
• Help your staff to go into ‘auto pilot’ on tasks you exercise
routinely…
23
24. Lesson Learned
• Alerts via Recorded Voice to Phone #’s:
Create a pre-recorded opening Line for all phone calls
o Referencing your Company Name
o ‘Call is for employee of ______’
o ‘Press 1 to Proceed’
o Roommates may listen to the message and think that it is from their
employer
Everbridge staff will assist with this very important step
• Auditors like for you to include Automated Alerts via phone #’s
during testing (not just email addresses)
25. Lesson Learned
• Test your Automated Alert system quarterly
• Staff need to be reminded to click CONFIRM
• Be ready for staff to immediately return your call without
listening to the
li t i t th message
• Some staff may say that there was ‘no message’ on their
mobile phone
Set the system up to repeat the message
Educate staff that mobile phone connectivity may be playing a role here
26. Lesson Learned
Scripts
• Preplan your scripts as much as possible
• Include an expected time ‘by or before’ for the next
p y
message (during an incident)
27. Lesson Learned
• Items to Carry at ALL TIMES:
Extra batteries for mobile phone
Tablet and/or laptop powered and ready to go
Packet of Emergency Management Information in your
briefcase
• BC Coordinator’s own Lessons Learned
Align your contract terms with your use scenarios
o Get the best Bang for your buck!
o Know what you are and are not being charged for…
28. Lesson Learned
• Everbridge Important Info:
g p
• Keep the
https://www.everbridge.net/nns/Login1.do URL handy!!
• K
Keep th E b id 800 Cli t C
the Everbridge Client Care # H d
Handy
(#866-436-4911)
• Keep your Member # and Password Handy
– Save to your IE Favorites
p p
» On laptop
» On BlackBerry (Mobile Aware – new product)
» On tablet
– In Packet
– In Contact Lists!
29. Best Practices
Methods
• Send a test messages to yourself PRIOR to EVERY message
deployment
• Send separate Alerts (or build into a ‘Scenario’)
First send to e-mail address(es)
Secondly, send to phone #’s
Insert a couple of minutes between the two methods, if possible
p , p
(dependent upon the situation)
Text messages may be a better solution
» W are currently analyzing thi method
We tl l i this th d
30. Best Practices
• Alerts via Recorded Voice to Phone #’s:
# s:
Appropriately space -- words ---- for --- computer --- voice
Repeat messages
• Keep messages short and to the point
Initially our messages were quite long
Staff will not read the entire message
Keep lines of text to a minimum 3-5 lines
31. Demo
Chad Sanders
Senior Sales Engineer, Team Lead
Everbridge
31
32. Incident Notification Solutions Address
Common Communication Challenges
• Reduce miscommunications • Communicate quickly, easily,
and control rumors with and efficiently with large
accurate, consistent messages numbers of people in minutes,
not hours, making sure that the
• Satisfy regulatory lines of communication are open
requirements with extensive and
complete reporting of • Receive feedback from your
communication attempts and messages by using polling
two-way acknowledgements f
t k l d t from capabilities
biliti
recipients
• Ensure two-way
• Deliver refined, prepared ,
refined communications to get
timed messages to each pre- feedback from message
designated audience group, by receivers
scenario
32
33. Everbridge Advantages
g g
Existing Notification Vendor’s
Infrastructure:
• Static algorithms based on capacity
limitations, not actual call volumes
during a disaster
- Failure-prone from unexpected
volumes of message output
- No ability to burst to meet wide-scale
system usage
The Everbridge Advantage:
• Near-infinite scale achieved
- Multiple redundant VoiP & PSTN
providers
- Elastic capacity accommodates
highest l
hi h t volume of outbound calls i
f tb d ll in
the industry
34. Advanced Connectivity for a Mobile World
y
• Communicate from anywhere,
y , • Support for popular mobile
pp p p
under any circumstances or platforms (Apple iOS, Android, &
conditions BlackBerry)
• L b d idth optimized t
Low-bandwidth ti i d to
ensure delivery in adverse
conditions
34
35. Note:
Q&A Presentation slides are available on our blog
at blog.everbridge.com
g g
Use the
Q&A
function to
submit your
b it
questions.
35
36. Contact Information
Thank you for joining us today!
Jeneen Townsend, MBCI
jtownsend@theprivatebank.com
jtownsend@theprivatebank com
Keith Tyndall
Keith.tyndall@everbridge.com Everbridge Resources
On-Demand Webinars:
www.everbridge.com/webinars
White papers, case studies and more
Reminder www.everbridge.com/resources
g
Everbridge Insights
E b id I i ht webinars bi
qualify for Continuing Education
Activity Points (CEAPs) for DRII Follow us:
certifications. Visit www.drii.org
to register your credit. www.everbridge.com/blog
@everbridge
Item Number (Schedule II): 26 3
26.3
Activity Group: A facebook.com/everbridgeinc
1 Point for each webinar