Disaster exercises can put your emergency preparedness and response plan to the test … but what does it take to plan an effective drill? How do you gauge the effectiveness of your plan after the test? What kind of scenario will help you sharpen your procedures? Find out lessons learned from the US District Court, Central District of California, which recently conducted a full-scale disaster exercise that was a year in the making.
Last October 16 @ RPACE Tikling, an open dialogue regarding the MEA CI was done. This was attended by the AC's District Superintendents, Pastors, Deaconesses, Lay Organization Leaders. The RPACE UMYF presentation captures the salient details per committee. The latter portion presents the frequently asked questions, suggestions, and reminders.
Template may be downloaded for use on your respective Annual Conferences. The 2-hour program was also audiorecorded for documentation purposes. Will update you once copy is available.
God bless!
This document discusses campus safety and compliance with the Clery Act. It provides insights for higher education institutions on developing Clery Act compliant protocols for emergency notification and response. Key points discussed include maintaining crime logs, expanding hate crime reporting, encouraging counselor referrals, and policies for sexual assault prevention and response. The presentation emphasizes the importance of emergency communication and annual testing of notification systems to ensure timely warnings and protect students, faculty and staff.
We know how people should react in a crisis, but how do they really—and why? Why do people continue to live in high-risk areas? Why don’t people prepare for disasters or take emergency measures when they should? All of us have been confounded by these questions at some point. Dr. Matthew “Disaster Man” Davis delves into the psychology of disasters: how people view their risk, how they respond during and after crises, the obstacles to preparedness and action, and what we can do to factor these realities into our planning.
Everbridge: BP - What Not To Do When the World Is WatchingEverbridge, Inc.
Boycotts, public outcry, and a tarnished reputation - some of the lasting side-effects of one of the worst oil spills in history. Despite having significant resources, BP has made one crisis communications mistake after another. Could it happen to you if a major disaster were to derail your best-laid plans? Dr. Robert Chandler, renowned crisis communication expert, dissects the missteps of BP's messaging and tell us how to avoid a guilty verdict in the court of public opinion.
A Decade After the 9/11 Attacks: The Demand for Leaders with Emotional Intell...Selaiman Noori
This study was conducted to give an account of the treatment that Afghan-Americans have been subjected to in public following the events of September 11, 2001. The authors surveyed the responses of 702 Afghan-Americans to better understand their experiences post-9/11.
This document provides information about the roles of various parties involved in the home buying and selling process in Arizona. It discusses the roles of real estate agents/realtors, escrow officers, loan officers, inspectors, and others. The realtor represents the buyer or seller, helps negotiate the deal, and guides them through the process. The escrow officer coordinates the contract and closing, orders title reports, and ensures all conditions are met. The loan officer qualifies the borrower and processes the loan. Using realtors provides advantages like assistance finding the right home, negotiating, and ensuring the process goes smoothly.
This document discusses restoring public trust in institutions. It begins with polls showing low levels of trust in government, religious organizations, and businesses. It then explores reasons for this distrust, including scandals, perceived deception, and a rise in skepticism. The document outlines characteristics of effective communication for rebuilding trust, such as empathy, honesty, and consistency. It discusses a book on restoring public trust and the Center for Public Trust. Finally, it promotes Everbridge's incident notification solutions for communicating quickly and accurately during crises.
The document discusses Interfaith Medical Center's implementation of an emergency notification system using pre-canned messaging scenarios. It describes a fire incident at the hospital in 2009 that highlighted communication issues. The solution involved an internet-based system allowing administrators to send predefined messages to staff by various devices. The goals were clear, consistent emergency communications and improved reporting. Buy-in from senior leadership, staff, and end users was important for success. Constant evaluation and adaptation of the system was also emphasized.
Last October 16 @ RPACE Tikling, an open dialogue regarding the MEA CI was done. This was attended by the AC's District Superintendents, Pastors, Deaconesses, Lay Organization Leaders. The RPACE UMYF presentation captures the salient details per committee. The latter portion presents the frequently asked questions, suggestions, and reminders.
Template may be downloaded for use on your respective Annual Conferences. The 2-hour program was also audiorecorded for documentation purposes. Will update you once copy is available.
God bless!
This document discusses campus safety and compliance with the Clery Act. It provides insights for higher education institutions on developing Clery Act compliant protocols for emergency notification and response. Key points discussed include maintaining crime logs, expanding hate crime reporting, encouraging counselor referrals, and policies for sexual assault prevention and response. The presentation emphasizes the importance of emergency communication and annual testing of notification systems to ensure timely warnings and protect students, faculty and staff.
We know how people should react in a crisis, but how do they really—and why? Why do people continue to live in high-risk areas? Why don’t people prepare for disasters or take emergency measures when they should? All of us have been confounded by these questions at some point. Dr. Matthew “Disaster Man” Davis delves into the psychology of disasters: how people view their risk, how they respond during and after crises, the obstacles to preparedness and action, and what we can do to factor these realities into our planning.
Everbridge: BP - What Not To Do When the World Is WatchingEverbridge, Inc.
Boycotts, public outcry, and a tarnished reputation - some of the lasting side-effects of one of the worst oil spills in history. Despite having significant resources, BP has made one crisis communications mistake after another. Could it happen to you if a major disaster were to derail your best-laid plans? Dr. Robert Chandler, renowned crisis communication expert, dissects the missteps of BP's messaging and tell us how to avoid a guilty verdict in the court of public opinion.
A Decade After the 9/11 Attacks: The Demand for Leaders with Emotional Intell...Selaiman Noori
This study was conducted to give an account of the treatment that Afghan-Americans have been subjected to in public following the events of September 11, 2001. The authors surveyed the responses of 702 Afghan-Americans to better understand their experiences post-9/11.
This document provides information about the roles of various parties involved in the home buying and selling process in Arizona. It discusses the roles of real estate agents/realtors, escrow officers, loan officers, inspectors, and others. The realtor represents the buyer or seller, helps negotiate the deal, and guides them through the process. The escrow officer coordinates the contract and closing, orders title reports, and ensures all conditions are met. The loan officer qualifies the borrower and processes the loan. Using realtors provides advantages like assistance finding the right home, negotiating, and ensuring the process goes smoothly.
This document discusses restoring public trust in institutions. It begins with polls showing low levels of trust in government, religious organizations, and businesses. It then explores reasons for this distrust, including scandals, perceived deception, and a rise in skepticism. The document outlines characteristics of effective communication for rebuilding trust, such as empathy, honesty, and consistency. It discusses a book on restoring public trust and the Center for Public Trust. Finally, it promotes Everbridge's incident notification solutions for communicating quickly and accurately during crises.
The document discusses Interfaith Medical Center's implementation of an emergency notification system using pre-canned messaging scenarios. It describes a fire incident at the hospital in 2009 that highlighted communication issues. The solution involved an internet-based system allowing administrators to send predefined messages to staff by various devices. The goals were clear, consistent emergency communications and improved reporting. Buy-in from senior leadership, staff, and end users was important for success. Constant evaluation and adaptation of the system was also emphasized.
The document provides information about an audio webinar on decision making during disasters and emergencies, including:
- The audio dial-in number, access code, and note that slides are available on the Everbridge blog.
- It discusses how human factors errors can negatively impact decision making during crises due to diminished cognitive capacities under stress.
- The webinar will cover research on decision making challenges during disasters and how to anticipate and mitigate barriers to quality decisions.
Prepare for conditions that exacerbate stress during and immediately after incidents
Integrate best practices into emergency planning
Manage hyper-stress for emergency communication responders
Everbridge Webinar: Learn Marathon Petroleum’s Top Data Management Best Pract...Everbridge, Inc.
This document summarizes a webinar presented by Pat McCaffrey of Marathon Petroleum and Keith Tyndall of Everbridge on best practices for incident communication and data management using Everbridge's notification platform. The webinar covered Marathon's notification process, justifying the need for an improved system, current usage of Everbridge across different business units, managing organizational data and groups, and future applications like hazardous weather alerts. It provided an overview of Everbridge's capabilities and resources for emergency notification.
Effective Messaging and Message Mapping - New Englandasalters
This document discusses effective emergency communication messages and strategies. It outlines challenges communicators face like psychological noise and breakdowns. Messages should have information, urgency, instructions, and confirmation. The document recommends creating message maps in advance with templates and sample wording. Message maps involve determining key messages and audiences for each crisis phase. They provide a roadmap and simplify complex concepts during emergencies. The document also discusses effective communication strategies like acknowledging empathy, explaining risk, and committing to continued updates.
1) Emergency notification solutions have evolved from early systems like the Emergency Broadcast System to current integrated systems that can notify people via multiple channels.
2) When selecting an emergency notification vendor, it is important to consider their support for mobile technologies and device-specific applications, as well as their ability to scale to handle high message volumes.
3) Future emergency notification systems will move beyond simple messaging to provide comprehensive emergency management and situational awareness across all phases of an incident.
Everbridge Webinar - The New Corporate ISO 22301 BC StandardEverbridge, Inc.
If your organization’s business continuity program was audited, would you survive the scrutiny? Understanding the communication requirements of the new ISO 22301 standard will help you assess how prepared you really are.
As a new international standard, ISO 22301 will provide guidance for organizations on how to define, improve, and maintain their business continuity program. Businesses of any size or shape can benefit from learning how to fortify their plans to meet this new standard.
Join crisis communications expert Dr. Robert Chandler as he reviews the communication requirements in this draft international document, where it came from and what you should do about it now.
What you will learn:
• The standards on which ISO 22301 is based
• What this means for your current business continuity communications plan
• How to improve your plan to withstand audit and review
This document summarizes a presentation by Everbridge about its incident notification system and how it can help Promise Regional Medical Center - Hutchinson improve its STEMI alert protocol. Some key points:
- Everbridge is a leading provider of incident notification systems that can help healthcare organizations satisfy regulatory requirements for emergency response times.
- Promise Regional is seeking to replace its existing manual STEMI alert system with a new "swiss-army knife" notification solution to more quickly activate its heart team.
- Everbridge Aware allows Promise Regional to automate STEMI alerts through pre-recorded voice and text messages that notify staff via multiple contact paths until confirmation is received, helping to reduce response times.
- The
Rene Grossrieder, Vice President of Worldwide Channels & Alliances and General Manager of International Operations at MIR3, presented on their Intelligent Notification software platform. The presentation provided an overview of MIR3's mass notification capabilities, customer success stories, the growing market opportunity, strategic partnership with Singlewire, and demonstration of their notification platform.
Watch the webinar on-demand: http://info.ayehu.com/webinar-how-to-detect-and-resolve-todays-high-profile-threats
With the steady rise in cybersecurity threats and ransomware incidents, it’s clear that no one is immune to malware attacks. This trend is also evident in significant and widespread malware infections and website defacements, plaguing enterprises with very public incidents recently. The increasing volume of alerts hinders SOC teams that are already struggling with limited resources. The question becomes: What can you do about it?
To curb the rising tide and stop incidents in real time, it takes a solid combination of both detection and remediation for both known and unknown threats.
In this highly-anticipated webinar, you’ll learn:
Why and how today’s high-profile threats have evolved and expanded
Key methods to identify and verify attacks in your environment and across disparate systems, including scanning anti-malware engines, automating routine tasks, and rapidly containing, remediating, and recovering from attacks
How combining technology from OPSWAT and Ayehu can bridge the gap between detecting and resolving threats.
IT Incident Communication Buyer's Guide: 10 Questions to ask an IT Alerting V...Jesse Andrew
When dealing with critical IT outages, time is of the essence and rapid communication plays a major role in minimizing the impact of outages, such as loss of revenue and damaged reputation of your service. Having the right IT service alerting solution in place can dramatically help organizations address critical IT outages.
If you’re in the market for a critical IT communications solution, there are a number of questions you should consider for an informed buying decision.
Tintricity on the Road: Unified Critical CommunicationsTintri
Everbridge: Unified Critical Communications
Presenter:
Frank Basso
Vice President SaaS Operations
Everbridge
For more information:
Tintri: http://bit.ly/1KK7JcK
Tintri Events: http://bit.ly/1ycjdlT
Beyond the ITIL Binder: Process Improvements Through Critical CommunicationsJesse Andrew
Slides from our recent webinar, Beyond the ITIL Binder: Process Improvements Through Critical Communications. Recording to come shortly!
Abstract:
In an effort to streamline IT with the needs of a business, IT best practice frameworks, such as ITIL, continue to be the go-to resource for IT organizations. Although these frameworks offer guidance, the one-size-fits-all set of best practices often lack specific practical details or examples on how to implement within an organization.
Without a proper communication framework, it becomes difficult to implement and use the best practices set fourth in ITIL. In this presentation, David de Swaan Arons, former ITIL consultant and ITSM manager, reviews critical communication considerations and best practices practices to improve ITIL and ITSM processes.
ITSM Deep Dive: Prioritization, Escalation, and AlertingJesse Andrew
Slides from our webinar "ITSM Deep Dive: Prioritization, Escalation, and Alerting" with Troy DuMoulin, VP of Research and Development at Pink Elephant. Watch the webinar on-demand: http://bit.ly/itsm-deep-dive
_______________________________
Imagine an IT department where there is no agreement on how much impact a given incident has on the business customer. In this organization one person believes an incident to represent a minor impact while another believes the sky is falling. If this sounds familiar then consider that an organization that does not have a solid agreement around a model for establishing ticket priority has no hope of supporting published service level agreements.
We live in an age of relativism where a high value is placed on the concept of independent thought and self-direction. However, when it comes to coordinated support activities it is critical that organizations have agreement on shared truth related to the impact and urgency of a service outage or the sequencing of changes based on value and risk. Without this basic but critical policy, process and cross-functional collaboration is next to impossible.
In this deep dive on prioritization, escalation, and alerting, Troy DuMoulin, VP of Research and Development at Pink Elephant explores how to establish a business driven, multi-factor priority model shared by multiple ITSM processes and how this model drives automation related to escalation and alerting practices.
This document discusses the differences between scripting and automation in IT processes. It states that while scripting involves coding and expertise, automation provides pre-built integrations and content that allow for ease of use with no programming required. Automation also offers advantages in manageability, reusability, documentation, reliability, and being auditable, while complex scripts can be difficult to maintain and share. The document promotes the benefits of automation as a force multiplier and includes an upcoming demo of an automation tool.
Preparing for the Unexpected with The Town of East Haddam, CTEverbridge, Inc.
Craig Mansfield, the Emergency Management Director of East Haddam, Connecticut, discussed how his town uses the Everbridge emergency notification system. The system allows East Haddam to quickly send messages to over 3,000 residents via multiple channels. During Tropical Storm Irene in 2011, daily updates were sent achieving confirmation rates of 4-17%. The system helped coordinate response efforts and keep residents informed during the widespread power outage. East Haddam finds the system saves time and payroll costs compared to manual notifications. They are happy with Everbridge and how it improves emergency communication.
What are the four components of an effective incident notification message? How about the DA 4 - 3 & 30 - 60 & 6 rule? If not, then it is possible that your recipients are not sure what you are trying to say when reading your messages.
Are you concerned about planning your messages, when to send them, and how to make them clear and concise? From seasoned veterans to newbies, we could all use a refresher class every now and then when it comes to something as critical as incident notification.
Best Practices for Emergency Notification Featuring The Private BankEverbridge, Inc.
The document discusses best practices for emergency notification systems based on the experience of The Private Bank. It describes how the bank created a Business Continuity Communications Committee after growing significantly in size. This committee developed scenario-based scripts for emergency alerts. The bank also implemented the Everbridge notification platform to quickly reach its large number of employees during emergencies. Testing the system revealed issues like making sure to collect both work and personal contact details from employees.
The document introduces Everbridge MobileAware, a mobile notification application. It discusses challenges facing organizations with distributed employees and the need for real-time mobile access. It highlights two client examples, Pierce County and Ventura County, who use MobileAware to quickly send emergency notifications from mobile devices. The demo shows MobileAware's secure and easy-to-use interface allows qualified users to create and send messages. Mobility is critical for timely emergency response.
Cutting Through the Clutter: Successful Messaging in an Age of Information Ov...Everbridge, Inc.
This document summarizes a webinar presented by Dr. Robert Chandler and Marc Ladin of Everbridge on creating effective messaging during times of crisis or information overload. They discuss how stress negatively impacts cognitive processing and communication. They recommend simplifying messages to 3 key points using short sentences, graphics and redundancy. Messages should be customized for different audiences and locations. Everbridge provides mass notification solutions to help organizations communicate effectively during emergencies through their elastic infrastructure and support for multiple communication channels.
Poudre Valley Hospital’s Best Practices for Emergency NotificationEverbridge, Inc.
Poudre Valley Hospital uses the Everbridge emergency notification system to communicate important information to staff quickly and efficiently. They load all employee contact data nightly using an API that interfaces with their HR systems. This allows them to send notifications to large groups segmented by department or specialty. They use the system for emergencies, drills, testing, regulatory surveys, and daily staffing needs. The API and ability to segment groups has improved their notification process and allowed them to contact hundreds of staff in a fraction of the previous time.
The document provides information about an audio webinar on decision making during disasters and emergencies, including:
- The audio dial-in number, access code, and note that slides are available on the Everbridge blog.
- It discusses how human factors errors can negatively impact decision making during crises due to diminished cognitive capacities under stress.
- The webinar will cover research on decision making challenges during disasters and how to anticipate and mitigate barriers to quality decisions.
Prepare for conditions that exacerbate stress during and immediately after incidents
Integrate best practices into emergency planning
Manage hyper-stress for emergency communication responders
Everbridge Webinar: Learn Marathon Petroleum’s Top Data Management Best Pract...Everbridge, Inc.
This document summarizes a webinar presented by Pat McCaffrey of Marathon Petroleum and Keith Tyndall of Everbridge on best practices for incident communication and data management using Everbridge's notification platform. The webinar covered Marathon's notification process, justifying the need for an improved system, current usage of Everbridge across different business units, managing organizational data and groups, and future applications like hazardous weather alerts. It provided an overview of Everbridge's capabilities and resources for emergency notification.
Effective Messaging and Message Mapping - New Englandasalters
This document discusses effective emergency communication messages and strategies. It outlines challenges communicators face like psychological noise and breakdowns. Messages should have information, urgency, instructions, and confirmation. The document recommends creating message maps in advance with templates and sample wording. Message maps involve determining key messages and audiences for each crisis phase. They provide a roadmap and simplify complex concepts during emergencies. The document also discusses effective communication strategies like acknowledging empathy, explaining risk, and committing to continued updates.
1) Emergency notification solutions have evolved from early systems like the Emergency Broadcast System to current integrated systems that can notify people via multiple channels.
2) When selecting an emergency notification vendor, it is important to consider their support for mobile technologies and device-specific applications, as well as their ability to scale to handle high message volumes.
3) Future emergency notification systems will move beyond simple messaging to provide comprehensive emergency management and situational awareness across all phases of an incident.
Everbridge Webinar - The New Corporate ISO 22301 BC StandardEverbridge, Inc.
If your organization’s business continuity program was audited, would you survive the scrutiny? Understanding the communication requirements of the new ISO 22301 standard will help you assess how prepared you really are.
As a new international standard, ISO 22301 will provide guidance for organizations on how to define, improve, and maintain their business continuity program. Businesses of any size or shape can benefit from learning how to fortify their plans to meet this new standard.
Join crisis communications expert Dr. Robert Chandler as he reviews the communication requirements in this draft international document, where it came from and what you should do about it now.
What you will learn:
• The standards on which ISO 22301 is based
• What this means for your current business continuity communications plan
• How to improve your plan to withstand audit and review
This document summarizes a presentation by Everbridge about its incident notification system and how it can help Promise Regional Medical Center - Hutchinson improve its STEMI alert protocol. Some key points:
- Everbridge is a leading provider of incident notification systems that can help healthcare organizations satisfy regulatory requirements for emergency response times.
- Promise Regional is seeking to replace its existing manual STEMI alert system with a new "swiss-army knife" notification solution to more quickly activate its heart team.
- Everbridge Aware allows Promise Regional to automate STEMI alerts through pre-recorded voice and text messages that notify staff via multiple contact paths until confirmation is received, helping to reduce response times.
- The
Rene Grossrieder, Vice President of Worldwide Channels & Alliances and General Manager of International Operations at MIR3, presented on their Intelligent Notification software platform. The presentation provided an overview of MIR3's mass notification capabilities, customer success stories, the growing market opportunity, strategic partnership with Singlewire, and demonstration of their notification platform.
Watch the webinar on-demand: http://info.ayehu.com/webinar-how-to-detect-and-resolve-todays-high-profile-threats
With the steady rise in cybersecurity threats and ransomware incidents, it’s clear that no one is immune to malware attacks. This trend is also evident in significant and widespread malware infections and website defacements, plaguing enterprises with very public incidents recently. The increasing volume of alerts hinders SOC teams that are already struggling with limited resources. The question becomes: What can you do about it?
To curb the rising tide and stop incidents in real time, it takes a solid combination of both detection and remediation for both known and unknown threats.
In this highly-anticipated webinar, you’ll learn:
Why and how today’s high-profile threats have evolved and expanded
Key methods to identify and verify attacks in your environment and across disparate systems, including scanning anti-malware engines, automating routine tasks, and rapidly containing, remediating, and recovering from attacks
How combining technology from OPSWAT and Ayehu can bridge the gap between detecting and resolving threats.
IT Incident Communication Buyer's Guide: 10 Questions to ask an IT Alerting V...Jesse Andrew
When dealing with critical IT outages, time is of the essence and rapid communication plays a major role in minimizing the impact of outages, such as loss of revenue and damaged reputation of your service. Having the right IT service alerting solution in place can dramatically help organizations address critical IT outages.
If you’re in the market for a critical IT communications solution, there are a number of questions you should consider for an informed buying decision.
Tintricity on the Road: Unified Critical CommunicationsTintri
Everbridge: Unified Critical Communications
Presenter:
Frank Basso
Vice President SaaS Operations
Everbridge
For more information:
Tintri: http://bit.ly/1KK7JcK
Tintri Events: http://bit.ly/1ycjdlT
Beyond the ITIL Binder: Process Improvements Through Critical CommunicationsJesse Andrew
Slides from our recent webinar, Beyond the ITIL Binder: Process Improvements Through Critical Communications. Recording to come shortly!
Abstract:
In an effort to streamline IT with the needs of a business, IT best practice frameworks, such as ITIL, continue to be the go-to resource for IT organizations. Although these frameworks offer guidance, the one-size-fits-all set of best practices often lack specific practical details or examples on how to implement within an organization.
Without a proper communication framework, it becomes difficult to implement and use the best practices set fourth in ITIL. In this presentation, David de Swaan Arons, former ITIL consultant and ITSM manager, reviews critical communication considerations and best practices practices to improve ITIL and ITSM processes.
ITSM Deep Dive: Prioritization, Escalation, and AlertingJesse Andrew
Slides from our webinar "ITSM Deep Dive: Prioritization, Escalation, and Alerting" with Troy DuMoulin, VP of Research and Development at Pink Elephant. Watch the webinar on-demand: http://bit.ly/itsm-deep-dive
_______________________________
Imagine an IT department where there is no agreement on how much impact a given incident has on the business customer. In this organization one person believes an incident to represent a minor impact while another believes the sky is falling. If this sounds familiar then consider that an organization that does not have a solid agreement around a model for establishing ticket priority has no hope of supporting published service level agreements.
We live in an age of relativism where a high value is placed on the concept of independent thought and self-direction. However, when it comes to coordinated support activities it is critical that organizations have agreement on shared truth related to the impact and urgency of a service outage or the sequencing of changes based on value and risk. Without this basic but critical policy, process and cross-functional collaboration is next to impossible.
In this deep dive on prioritization, escalation, and alerting, Troy DuMoulin, VP of Research and Development at Pink Elephant explores how to establish a business driven, multi-factor priority model shared by multiple ITSM processes and how this model drives automation related to escalation and alerting practices.
This document discusses the differences between scripting and automation in IT processes. It states that while scripting involves coding and expertise, automation provides pre-built integrations and content that allow for ease of use with no programming required. Automation also offers advantages in manageability, reusability, documentation, reliability, and being auditable, while complex scripts can be difficult to maintain and share. The document promotes the benefits of automation as a force multiplier and includes an upcoming demo of an automation tool.
Preparing for the Unexpected with The Town of East Haddam, CTEverbridge, Inc.
Craig Mansfield, the Emergency Management Director of East Haddam, Connecticut, discussed how his town uses the Everbridge emergency notification system. The system allows East Haddam to quickly send messages to over 3,000 residents via multiple channels. During Tropical Storm Irene in 2011, daily updates were sent achieving confirmation rates of 4-17%. The system helped coordinate response efforts and keep residents informed during the widespread power outage. East Haddam finds the system saves time and payroll costs compared to manual notifications. They are happy with Everbridge and how it improves emergency communication.
What are the four components of an effective incident notification message? How about the DA 4 - 3 & 30 - 60 & 6 rule? If not, then it is possible that your recipients are not sure what you are trying to say when reading your messages.
Are you concerned about planning your messages, when to send them, and how to make them clear and concise? From seasoned veterans to newbies, we could all use a refresher class every now and then when it comes to something as critical as incident notification.
Best Practices for Emergency Notification Featuring The Private BankEverbridge, Inc.
The document discusses best practices for emergency notification systems based on the experience of The Private Bank. It describes how the bank created a Business Continuity Communications Committee after growing significantly in size. This committee developed scenario-based scripts for emergency alerts. The bank also implemented the Everbridge notification platform to quickly reach its large number of employees during emergencies. Testing the system revealed issues like making sure to collect both work and personal contact details from employees.
The document introduces Everbridge MobileAware, a mobile notification application. It discusses challenges facing organizations with distributed employees and the need for real-time mobile access. It highlights two client examples, Pierce County and Ventura County, who use MobileAware to quickly send emergency notifications from mobile devices. The demo shows MobileAware's secure and easy-to-use interface allows qualified users to create and send messages. Mobility is critical for timely emergency response.
Cutting Through the Clutter: Successful Messaging in an Age of Information Ov...Everbridge, Inc.
This document summarizes a webinar presented by Dr. Robert Chandler and Marc Ladin of Everbridge on creating effective messaging during times of crisis or information overload. They discuss how stress negatively impacts cognitive processing and communication. They recommend simplifying messages to 3 key points using short sentences, graphics and redundancy. Messages should be customized for different audiences and locations. Everbridge provides mass notification solutions to help organizations communicate effectively during emergencies through their elastic infrastructure and support for multiple communication channels.
Poudre Valley Hospital’s Best Practices for Emergency NotificationEverbridge, Inc.
Poudre Valley Hospital uses the Everbridge emergency notification system to communicate important information to staff quickly and efficiently. They load all employee contact data nightly using an API that interfaces with their HR systems. This allows them to send notifications to large groups segmented by department or specialty. They use the system for emergencies, drills, testing, regulatory surveys, and daily staffing needs. The API and ability to segment groups has improved their notification process and allowed them to contact hundreds of staff in a fraction of the previous time.
Why are some warning messages followed, while others are ignored or misunderstood? Why do some messages make it through to your audience, whereas some do not? To create messages that are successful, it is important to understand both the characteristics of your audience - preferred modality, location, etc., as well as the characteristics of each of your messages. It is also necessary to ensure you have the right infrastructure to support your message delivery, during any type of incident.
The document summarizes lessons learned about crisis communication from the September 11th attacks and discusses how communication has changed in the past 10 years. It notes that mobile technology and social media have significantly advanced, creating new challenges and opportunities for crisis notification. While regulation and preparedness have improved, fully addressing human factors and meeting evolving public expectations remains difficult. The presentation concludes by emphasizing the importance of testing emergency response plans that incorporate modern communication strategies and channels.
You’ve managed to survive the crisis, but your image is tarnished. Will your post-crisis actions restore trust and confidence … or cause further damage to your organization’s reputation?
From Enron’s auspicious failure to Japan's recent nuclear mishap to government officials’ misuse of social media, message strategies are the proven polish for tarnished reputations.
Join crisis communications expert Dr. Robert Chandler as he discusses what to communicate after the crisis is over to help salvage your reputation.
Tornadoes and Turmoil: Staying Ahead of the StormEverbridge, Inc.
The document provides information about an Everbridge webinar on staying ahead of severe weather storms. It includes an agenda for the webinar with presentations on AccuWeather's 2011 severe weather forecast, reducing risks through emergency communication planning, and a Q&A session. Contact information is provided for Ken Reeves from AccuWeather and Keith Tyndall from Everbridge for any follow up questions. Slides from the webinar are available on Everbridge's blog.
The document provides information about an Everbridge webinar on staying ahead of severe weather storms. It includes an agenda for the webinar with presentations on AccuWeather's 2011 severe weather forecast, reducing risks through emergency communication planning, and a Q&A session. Contact information is provided for Ken Reeves from AccuWeather and Keith Tyndall from Everbridge for any follow up questions. Slides from the webinar are available on Everbridge's blog.
Tornadoes and Turmoil: Staying Ahead of the StormEverbridge, Inc.
The document provides an audio dial-in and access code for a presentation on staying ahead of severe weather storms. It includes slides on AccuWeather's 2011 severe weather forecast, warnings issued, tornado locations, flooding reviews, and hurricane forecasts. It promotes AccuWeather Enterprise Solutions for accurate, customized weather warnings and Everbridge for fast incident notification to protect people, property, and profits.
Japan Moving Forward: 5 Communication PrioritiesEverbridge, Inc.
As recovery efforts begin for victims of the Japan catastrophe, what elements of communication leadership can aid the restoration process? Has Japan’s limited communication created distrust towards authorities? Combining recovery efforts with intelligent communications can help in rebuilding public confidence amongst constituents. Join renowned crisis communication expert Dr. Robert Chandler as he reviews Japan's messaging oversights and the necessary communication steps for moving past the disaster.
Everbridge Webinar: Truth and Consequences in Emergency NotificationEverbridge, Inc.
Evaluating incident notification systems and providers can cause anyone’s eyes to glaze over in dreaded anticipation. But the process doesn’t have to be laborious, overwhelming, or fraught with perils when you know the right questions to ask.
Learn how to effectively ask the right questions and get the right answers to quickly cut through sales pitches and marketing noise to understand how each will fit within your organization.
Forecasters predict that if you escaped last year’s extreme winter weather...you may be in for a big surprise. Who will be successful keeping their businesses, communities and homes safe during this season’s severe weather - the most prepared.
Join Ken Reeves, Vice President and Director of Forecasting Operations at AccuWeather, and Everbridge as we discuss the winter forecast and how to reach your people quickly in a weather emergency.
What you will learn:
• Ensuring that your first responders are prepared – before, during and after a hazard strikes
• How to reduce risks by planning communications for severe weather in advance
• Methods for keeping others informed of facility closures, hazardous conditions and more
Everbridge Webinar - Message Mapping: Can You Hear Me Now?Everbridge, Inc.
During an emergency, fast and clear communication can make the difference between an effective response and a prolonged crisis. As communication methods expand, keeping up with the latest crisis communication tools can be challenging. Do you have a proactive communication plan that addresses today’s issues?
Join distinguished crisis communication expert, author, consultant, and educator, Dr. Robert C. Chandler, as he shares his methodology, patented research and insight into the latest and most sophisticated version of message mapping, for use before, during and after an event.
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In addition to new legal and regulatory mandates, there is an emerging expectation of the right to be informed and notified of critical incidents. Demonstrating emergency notification capabilities is no longer an optional activity, but one for which we are being held increasingly accountable. Despite new technologies, best practices, and lessons learned from highly publicized crisis response successes and failures, challenges abound. Distinguished crisis communication expert Dr. Robert C. Chandler discusses communication challenges and opportunities during emergencies and how to master the fine art of sending the right message to the right people when disaster strikes.
Everbridge: How to Comply with Changes to the Clery ActEverbridge, Inc.
New amendments to the Jeanne Clery Act take effect July 1, 2010. With this deadline looming, is your campus prepared for—and able to comply with—these changes to legislation? Join S. Daniel Carter, Director of Public Policy at Security On Campus, Inc., a non-profit organization dedicated to the prevention of criminal violence at colleges and universities, for an informative session that will help you understand the new rules and regulations for Clery Act compliance.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
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Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
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- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
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Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
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Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
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What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
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TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
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- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
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• Why is it important?
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• Phases in Communication Mining
• Demo on Platform overview
• Q/A
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Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
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In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
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The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
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Mike Del Balso, CEO & Co-Founder at Tecton, presents "Full RAG," a novel approach to AI recommendation systems, aiming to push beyond the limitations of traditional models through a deep integration of contextual insights and real-time data, leveraging the Retrieval-Augmented Generation architecture. This talk will outline Full RAG's potential to significantly enhance personalization, address engineering challenges such as data management and model training, and introduce data enrichment with reranking as a key solution. Attendees will gain crucial insights into the importance of hyperpersonalization in AI, the capabilities of Full RAG for advanced personalization, and strategies for managing complex data integrations for deploying cutting-edge AI solutions.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
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UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
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CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
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20 Comprehensive Checklist of Designing and Developing a Website
Everbridge: How to Plan for a Disaster
1. How to Plan for a Disaster:
Drill, Baby, Drill
Theresa Doty
Chief D
Chi f Deputy of Operations
t fO ti
United States District Court – Central District of California
2. About Everbridge
• Leader in incident notification systems
• Fast-growing global company with
more than 1,000 clients in more
1 000
than 100 countries
• Serve the Global 2000, federal
government organizations healthcare
organizations,
systems, state and local government,
military, financial services firms, and
universities
• 100% focused on incident notification
solutions that merge technology
and expertise
2
3. Agenda
Part 1: Presentation
• How to plan the exercise
• What role message mapping should play in your drill
• Why feedback is important
• How to evaluate what worked and what didn’t
didn t
Part 2: Q&A
3
4. Note:
Q&A slides are currently
available to everyone on
blog.everbridge.com
Use the Q&A
function to
submit your
questions.
questions
4
5.
6. Who we are
• The Central District of California serves 18 million
citizens in a 7 county region and is the largest Federal
Court in the nation with over 500 clerks office and
chambers personnel.
• While we are non-first responders, we are part of the
National Essential Functions (NEFs) to ensure the
continuity of constitutional government.
• We have 4 geographically dispersed sites: Two in
g g p y p
Downtown LA, one in Santa Ana and one in Riverside.
9. What is COOP for the Federal Courts?
Meeting our obligations for National Essential Functions:
• Ensuring continuity of the Constitution.
• Providing leadership visible to the public.
• Defending the Constitution.
• O p
Our primary mission essential function is to provide first
y p
appearances within 48 hours of arrest for all new detainees.
• Our goal is to be able to perform this function within
12 hours of the onset of a COOP.
10. Risk assessment
Fires are common during the summer due to extreme heat.
Mudslides typically caused by rain in areas that were
previously burned by the fires listed above.
Transportation gridlocks which could affect the
transportation of employees into and from the office.
Earthquakes which in part or whole, disables our
q p
facilities and the transportation routes to our facilities.
Terrorist actions at one or more sites.
Pandemics
11. How we use Everbridge
Aware / QuickLaunch / SmartGIS
• Notify court staff, other government agencies, and the public about
our response to emergencies (or other important announcements).
• Use quota notifications to fill special needs positions
identified in tt ib t
id tifi d i attributes.
• Track responses and geo-map targeted recipients.
• Implemented orders of succession to ensure continuity of
leadership and conference in leaders for quick decision making.
• Provide limited access (QuickLaunch) to the USM for notifying
judges of incidents or other important routine announcements
13. Message delivery structure
US Other Government
Marshals Agencies
AUSA
CSO
US DFPD
District GSA
MDC
Court Nurse
Pretrial Services
Judges
District and Magistrate (CAC) Probation
Bankruptcy Court Judges USM
Circuit Court of Appeals USBK
Media & Community
District Court Staff
Di t i t C t St ff Press
Executives Radio
Decision Team TV
Communications Team Superior Courts
Central Command Team
Relocation Team
Emergency Operations Group Tier 1
CA Bar Associations
CA Bar Associations
Emergency Operations Group Tier 2 Counties of: LA, Orange, Riverside,
Staff Other Courts Emergency Organizations Santa Barbara, Ventura, San Bernardino
9th Circuit and San Luis Obispo
LAPD, LAFD, FEMA,
AZ District
DOT –LA, DWP – LA,
NV District
Office of the Mayor,
Office of the Mayor
CA Eastern, Northern
and others
14. Why Everbridge?
Provides a robust notification system which activates the
COOP and ties into the other elements of COOP
Conference call – Decision Team activates COOP
Scalability – To include other agencies and groups
Customization – USM notify judges of incidents by building
Lines of succession – Operations, relocation teams
15. Why Everbridge?
Provides a robust notification system which activates the
COOP and ties into the other elements of COOP
Repeat broadcasts – Using time intervals as needed
Groups/attributes – Allow for quotas and geo mapping
Response reporting – For locating essential staff
Attachments – Maps, instructions and access codes
SmartGIS – Geographically targeting receipients
16. Why such a sophisticated system for
non-first
non first responders?
• P bli and staff safety
Public d t ff f t
• Responsible leadership
• Facilitates accomplishing our mission
• Management tool
17. Preliminary testing
Intensive internal test in using the following methods:
Emergency and standard notification
Quota notification
Conference call
Polling
19. Training
• 5 days of staff training in all 3 divisions in
preparation f Di
ti for Disaster D
t Days (NLE)
• Monthly training meetings for Essential Functions Team
• Other agencies briefed
Interagencies
COOP Policy Committee
Management Group
20. National level exercise
Notifications:
Conference call with Decision Team to activate COOP
Notified COOP Team, All CACD judges and other agencies
Team
Notified all CACD staff
Quota notifications skillset specific
21. National level exercise
• Staff involvement in exercise:
• Contact the CACD Employee Emergency Line
• Contact the Out of State Emergency Line (ARMA)
• Update InfoWeb and check emergency backup
• Visit COOP Website and email the COOP team
• Briefing notes by various key teams
24. NLE in action
1
2
1. Communication Team launches the exercise
2. Chief Deputy Doty joins conference
25. NLE in action
2
1
1.
1 Relocation T
R l ti Team activated th
ti t d through ENS
h
gathers to discuss strategy
2. Emergency Operations Team deployed
through ENS reviews scenario
g
3. Divisions are video-conferenced in
3
26. NLE in action
1
2
1. Staff respond to ENS quota call
and check-in for duty
2. Communication team celebrates a
successful conclusion of exercise
30. Incident notification solutions address common
communication challenges
• Communicate quickly, easily, and • Reduce miscommunications and
efficiently with large numbers of control rumors with accurate
accurate,
people in minutes, not hours, making consistent messages (3P = 1N)
sure that information about your
disaster exercise is conveyed • Free key personnel to perform
critical tasks by automating
• Use all contact paths especially manual, time-intensive,
when sending crucial in-exercise error-prone processes
communication
• Satisfy regulatory requirements
• Ensure two-way communications with extensive and complete
to know what parts of your exercise reporting of delivery attempts and
are working and which parts need two-way acknowledgements from
your attention recipients
30
31. Key evaluation criteria for an incident
notification system
• Experience and expertise
• Ease of use
• Ability to reach all contact paths,
including voice email native SMS
voice, email,
(over SMPP and SMTP), IM, and more
• Ease of integration
31
32. Note:
slides are currently
Q&A available to everyone on
blog.everbridge.com
Use the Q&A
function to
submit your
questions.
questions
32
33. Missed anything?
Never fear, the recording and slides from
, g
today’s webinar are just a click away.
blog.everbridge.com
blog everbridge com
Reminder
Everbridge Insights webinars
qualify for Continuing Education
Activity Points (CEAPs) for DRI
certifications. Visit www.drii.org
to register your credit.
i di
Item Number (Schedule II): 26.1
Activity Group: A
1 Point for each webinar
33
34. Communication
resources
Contact information White papers, literature,
case studies
everbridge.com/resources
Theresa Doty
Upcoming webinars
Chief Deputy of Operations everbridge.com/webinars
theresa_doty@cacd.uscourts.gov
1 213 894 5160
1-213-894-5160
Marc Ladin
marc.ladin@everbridge.com
l di @ b id
1-818-230-9700
blog.everbridge.com
twitter.com/everbridge
facebook.com/everbridgeinc
f b k / b id i
34