The document discusses bridging the gap between business and technology goals through a seminar on creating alignment. It introduces concepts like inside-out versus outside-in perspectives, moments of truth, points of failure, and degrees of complexity. Examples are provided showing how mapping processes reduced complexity for various organizations. The benefits of taking a customer experience management approach are listed as cost reductions, revenue growth, service improvement and more customers. Quotes emphasize escaping old ideas and emerging simplicity from complexity.
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Dave Doyle needed a video surveillance solution to monitor activity and address
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Alliance Program that provides mobile network video security solutions for
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Why Technology Implementations Fail and How To Prevent ItDwane Lay
Adoption and implementation is far less about the technology than it is the people, the process, and understanding your own organization.
This session reviews the most common reasons implementations fail, and simple steps technology owners can take to support early adoption and long term usage.
Dave Doyle needed a video surveillance solution to monitor activity and address
an outbreak of inventory and cashier-related shrinkage at his two Grande
Prairie Pita Pit stores. Dave turned to SNAP Security, a member organization of the Rogers Data
Alliance Program that provides mobile network video security solutions for
retail customers.
Uk Bank? Global Financial Crisis? Business as Usual? Better not be... here's the story from the battlefield from one of the hands-on business leaders. Hear it as it is.
Make money with big data by organizing your company around your customers. I presented this deck at the Cybera Big Data #cybersummit 2012 in Banff, Canada. In it, I talk about customer loyalty, how to use driver and linkage analysis to sort out both what's important to your customers and what will drive sustainable revenue for your business. Case studies include a SaaS software company, and U.S. Hospital patient experience data based on HCAHPS patient surveys from 4,610 health care facilities nationwide.
Keys to Successful M&A: Transparency, Security, and ProcessSecureDocs
http://www.securedocs.com - Webinar presented by Nat Burgess and co-hosted by The Corum Group and AppFolio SecureDocs. Learn why the current M&A environment is so favorable to tech company owners and CEOs, the “Eight Stages to Optimal Outcome” from Preparation through Integration, and how to leverage new technology to ensure both transparency and security during a transaction.
E-Merging: the Way Ahead for the Third Sector Cliff Ashcroft
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Missouri Issues in Workers’ Compensation General SessionKurt Madel
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Accurate Work Order Close Out is important for the continuous improvement of any organization.
The objective of accurate data collection is to assist management in making the right decisions at the right time and to empower workers to make decisions at the floor level.
This training session is focused on this problem.
A new company enters the market in late 2008, LGM Wealth Management, who have found a new way of spinning existing solutions and technologies to provide it with capabilities an order of magnitude better than anyone else.
. Time to Revenue < 5 days
. Cost to Serve < ½ industry average
. New Product Introduction < 5 days
. Infinite customization
How do you react?
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Customer Centricity has taken center stage for enterprises seeking to transform for the digitial age. Managing proactively Customer Experience wins the Triple Crown - Lower Costs, Higher Revenue and Enhanced Service concurrently.
Design Thinking is a secret ingredient of many successful organizations. Integrating DT with CEMMethod has produced remarkable results. In this deck we review the how with examples.
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Make money with big data by organizing your company around your customers. I presented this deck at the Cybera Big Data #cybersummit 2012 in Banff, Canada. In it, I talk about customer loyalty, how to use driver and linkage analysis to sort out both what's important to your customers and what will drive sustainable revenue for your business. Case studies include a SaaS software company, and U.S. Hospital patient experience data based on HCAHPS patient surveys from 4,610 health care facilities nationwide.
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The objective of accurate data collection is to assist management in making the right decisions at the right time and to empower workers to make decisions at the floor level.
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A new company enters the market in late 2008, LGM Wealth Management, who have found a new way of spinning existing solutions and technologies to provide it with capabilities an order of magnitude better than anyone else.
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Branch Sound and Image Construction Summary version v1,v2,v3Brij Consulting, LLC
Branching from The Glass Warehouse we have gained insight into how to extend the process remotely through the use of sound and wave techniques, imaging and mobile encrypting of the advancing footprint. In V1 we begin the metric derivation, in V2 we look into the case building of product media in remote conditions and in V3 we look to the Appliance relationships necessary for these constructs. See also https://www.slideshare.net/Marshallja/the-glass-warehouse-v3-remote-extended
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