Prepare for conditions that exacerbate stress during and immediately after incidents
Integrate best practices into emergency planning
Manage hyper-stress for emergency communication responders
1) Emergency notification solutions have evolved from early systems like the Emergency Broadcast System to current integrated systems that can notify people via multiple channels.
2) When selecting an emergency notification vendor, it is important to consider their support for mobile technologies and device-specific applications, as well as their ability to scale to handle high message volumes.
3) Future emergency notification systems will move beyond simple messaging to provide comprehensive emergency management and situational awareness across all phases of an incident.
Rene Grossrieder, Vice President of Worldwide Channels & Alliances and General Manager of International Operations at MIR3, presented on their Intelligent Notification software platform. The presentation provided an overview of MIR3's mass notification capabilities, customer success stories, the growing market opportunity, strategic partnership with Singlewire, and demonstration of their notification platform.
Preparing for the Unexpected with The Town of East Haddam, CTEverbridge, Inc.
Craig Mansfield, the Emergency Management Director of East Haddam, Connecticut, discussed how his town uses the Everbridge emergency notification system. The system allows East Haddam to quickly send messages to over 3,000 residents via multiple channels. During Tropical Storm Irene in 2011, daily updates were sent achieving confirmation rates of 4-17%. The system helped coordinate response efforts and keep residents informed during the widespread power outage. East Haddam finds the system saves time and payroll costs compared to manual notifications. They are happy with Everbridge and how it improves emergency communication.
This document summarizes a presentation by Everbridge about its incident notification system and how it can help Promise Regional Medical Center - Hutchinson improve its STEMI alert protocol. Some key points:
- Everbridge is a leading provider of incident notification systems that can help healthcare organizations satisfy regulatory requirements for emergency response times.
- Promise Regional is seeking to replace its existing manual STEMI alert system with a new "swiss-army knife" notification solution to more quickly activate its heart team.
- Everbridge Aware allows Promise Regional to automate STEMI alerts through pre-recorded voice and text messages that notify staff via multiple contact paths until confirmation is received, helping to reduce response times.
- The
GridMeNowTM is a mobile situational awareness platform that connects decision-makers with location-based digital content like reports, images and video from users in real-time. It provides decision-makers enhanced visibility of situations through automatic categorization and visualization of user-submitted content. The solution is customizable and currently used by organizations like homeland security and universities to improve emergency response and safety.
Rethinking Disaster Prepardness to Leverage Resources in a Cloud and Mobile World: Presentation given at the 2012 Tennessee Higher Education Symposium (THEITS) - In many respects the disaster recovery plans of today are based upon the environments of old where commodity hardware, cloud resources and mobile devices didn’t exist. In November of 2011 the Tennessee Board of Regents office became the first public higher education organization to move its ERP system to the cloud by having it hosted at the state’s new data center. The following January, state auditors came on site to perform a routine biennial audit. The audit process included an information systems and disaster recovery component which led to a complete rethinking of disaster recovery in the new environment. This presentation chronicled the issues of moving mission critical systems to the cloud and how cloud resources from various sources coupled with mobile devices can be incorporated for cost effective disaster recovery planning.
The document discusses Canada's Multi-Agency Situational Awareness System (MASAS), which aims to simplify information sharing between emergency response agencies by providing a single system to share incident information in real-time, rather than through separate communication channels. MASAS uses an open architecture and standards to allow various response tools and agencies to share information on a common operating picture in order to improve coordination and response times. The system has gained recognition in Canada as a national priority for public safety and has expanded to include over 225 agencies and organizations.
Defense Intelligence & The Information ChallengeIBMGovernmentCA
The document discusses the challenges that defense and intelligence agencies face in managing large amounts of information from various sources. It summarizes that agencies now need to transform how they manage threat information due to intensifying threats, more complex threats, and an explosion in data volume, variety, and velocity. It also notes that agency leaders recognize the need for transformation and are defining new requirements to achieve comprehensive, insightful, accurate, and trusted information management through the use of governance, analytics, and technology.
1) Emergency notification solutions have evolved from early systems like the Emergency Broadcast System to current integrated systems that can notify people via multiple channels.
2) When selecting an emergency notification vendor, it is important to consider their support for mobile technologies and device-specific applications, as well as their ability to scale to handle high message volumes.
3) Future emergency notification systems will move beyond simple messaging to provide comprehensive emergency management and situational awareness across all phases of an incident.
Rene Grossrieder, Vice President of Worldwide Channels & Alliances and General Manager of International Operations at MIR3, presented on their Intelligent Notification software platform. The presentation provided an overview of MIR3's mass notification capabilities, customer success stories, the growing market opportunity, strategic partnership with Singlewire, and demonstration of their notification platform.
Preparing for the Unexpected with The Town of East Haddam, CTEverbridge, Inc.
Craig Mansfield, the Emergency Management Director of East Haddam, Connecticut, discussed how his town uses the Everbridge emergency notification system. The system allows East Haddam to quickly send messages to over 3,000 residents via multiple channels. During Tropical Storm Irene in 2011, daily updates were sent achieving confirmation rates of 4-17%. The system helped coordinate response efforts and keep residents informed during the widespread power outage. East Haddam finds the system saves time and payroll costs compared to manual notifications. They are happy with Everbridge and how it improves emergency communication.
This document summarizes a presentation by Everbridge about its incident notification system and how it can help Promise Regional Medical Center - Hutchinson improve its STEMI alert protocol. Some key points:
- Everbridge is a leading provider of incident notification systems that can help healthcare organizations satisfy regulatory requirements for emergency response times.
- Promise Regional is seeking to replace its existing manual STEMI alert system with a new "swiss-army knife" notification solution to more quickly activate its heart team.
- Everbridge Aware allows Promise Regional to automate STEMI alerts through pre-recorded voice and text messages that notify staff via multiple contact paths until confirmation is received, helping to reduce response times.
- The
GridMeNowTM is a mobile situational awareness platform that connects decision-makers with location-based digital content like reports, images and video from users in real-time. It provides decision-makers enhanced visibility of situations through automatic categorization and visualization of user-submitted content. The solution is customizable and currently used by organizations like homeland security and universities to improve emergency response and safety.
Rethinking Disaster Prepardness to Leverage Resources in a Cloud and Mobile World: Presentation given at the 2012 Tennessee Higher Education Symposium (THEITS) - In many respects the disaster recovery plans of today are based upon the environments of old where commodity hardware, cloud resources and mobile devices didn’t exist. In November of 2011 the Tennessee Board of Regents office became the first public higher education organization to move its ERP system to the cloud by having it hosted at the state’s new data center. The following January, state auditors came on site to perform a routine biennial audit. The audit process included an information systems and disaster recovery component which led to a complete rethinking of disaster recovery in the new environment. This presentation chronicled the issues of moving mission critical systems to the cloud and how cloud resources from various sources coupled with mobile devices can be incorporated for cost effective disaster recovery planning.
The document discusses Canada's Multi-Agency Situational Awareness System (MASAS), which aims to simplify information sharing between emergency response agencies by providing a single system to share incident information in real-time, rather than through separate communication channels. MASAS uses an open architecture and standards to allow various response tools and agencies to share information on a common operating picture in order to improve coordination and response times. The system has gained recognition in Canada as a national priority for public safety and has expanded to include over 225 agencies and organizations.
Defense Intelligence & The Information ChallengeIBMGovernmentCA
The document discusses the challenges that defense and intelligence agencies face in managing large amounts of information from various sources. It summarizes that agencies now need to transform how they manage threat information due to intensifying threats, more complex threats, and an explosion in data volume, variety, and velocity. It also notes that agency leaders recognize the need for transformation and are defining new requirements to achieve comprehensive, insightful, accurate, and trusted information management through the use of governance, analytics, and technology.
This document discusses Bring Your Own Device (BYOD) and the challenges it poses for networks. It introduces Richard Tando from Universal Data, Inc who will present on simply connecting in a BYOD environment. It then lists the UDI and Juniper Networks teams and their roles. The rest of the document discusses how mobility demands are increasing with more devices and applications, and the security risks this brings. It outlines Juniper's simply connected solution to address BYOD challenges through unified policy, security, performance and resiliency. Finally, it discusses the needs of BYOD like provisioning, device profiling and policy, and visibility, and the Juniper wireless BYOD solution components.
An award-winning Hawaii-based engineering firm introduced MERCI, a mobile emergency response and command interface system. MERCI allows emergency managers to rapidly assess damage following disasters by collecting geospatial data, photos, and videos using mobile devices. This provides situational awareness and supports recovery efforts. The system was developed with Hawaii Civil Defense and follows FEMA standards. It has been tested in exercises and can integrate with other platforms. MERCI streamlines damage assessments and provides cost savings compared to traditional paper-based methods.
This document summarizes the evolution of Hastily Formed Networks (HFNs) for disaster response. It discusses:
1) The need for rapid communication networks after disasters when normal infrastructure is degraded.
2) Technologies used in HFNs have advanced, providing more robust networks with WiFi, WiMAX, and satellite Internet access.
3) A layered model is presented for HFNs including physical, network, application, and human/social considerations. Power sources, security, and responder needs are discussed at the physical level.
Connecting the Unconnected - Bridging the Digital Divide Using WiMAXDr. Mazlan Abbas
Dr. Mazlan Abbas presented on connecting the unconnected through bridging the digital divide using WiMAX technology. The presentation discussed (1) the national agenda of expanding broadband access, (2) challenges in connecting rural areas, and (3) how WiMAX technologies like 802.16e and the upcoming 802.16j standard can help provide universal broadband access. The goal is to eliminate boundaries and bring value to communities through affordable and reliable internet connections.
The Audioverse In Your Pocket - Invited Talk at ABC Radio National - Harries ...Michael Harries
Public radio, and radio in general, is at risk of disruption by new audio technologies (podcasts, etc). However there are interesting opportunities when a longer-term technology-strategy view is brought to bear.
This presentation is from an invited talk at the Australian ABC Radio National ( August 2009) as part of their strategic process.
Here's how they describe themselves: "With over 60 distinct programs each week, the Australian Broadcasting Corporation's Radio National is different from any other radio station in Australia. Where else could you hear, for example, an exploration of ideas in science, followed by the latest in books from around the world, then a program about the mind and human behaviour?"
http://www.abc.net.au/rn/
A series of books have been published by DG RELEX on the topic of EU conflict prevention, crisis management and peace building. The aim is to ensure target groups are kept well informed about developments in EU crisis response capacity and the actions undertaken by the EU in conflicts around the world.
The Evolution of the Sahana System, Community and Standards @ Taiwan 2010Chamindra de Silva
The document summarizes the evolution of the Sahana system and community. It describes how Sahana started in response to the 2004 Indian Ocean tsunami and how it has expanded to support other disasters globally through an open source community-driven model. Key points include how Sahana has addressed coordination challenges during disasters, its modular design approach, and examples of deployments in countries like Pakistan, Philippines, Indonesia, and China.
The document summarizes a technology summit hosted by Symantec. It provided an overview of the agenda which included hands-on product training, sessions on topics like virtualization and cyber threats, and keynotes. It also introduced Carahsoft's role in supporting Symantec's government partners and upcoming events.
Hastily Formed Networks (HFN) at the Waldo Canyon FireRakesh Bharania
Cisco's Tactical Operations (TacOps) team provides emergency network support after disasters. At the 2012 Waldo Canyon fire in Colorado, TacOps deployed a mesh wireless network to support over 100 incident management team staff and provide open internet access to 500 firefighters. The network enabled critical communications and data sharing via tools like social media and GIS. However, challenges included spectrum management issues and a lack of awareness about non-radio network needs. Going forward, emergency response networks will be as important as radio communications, using multiple modes like video, VoIP and apps on people's smartphones.
Cloud computing security john abrena - chicago tourRamon Ray
Using Cloud-Based Services to Secure and Manage your Information
John Abrena, Director of Cloud Services at En Pointe Technologies, discusses how cloud-based services can help secure and manage information. He explains that information has value and must be protected, and that cloud services provide easy deployment, automatic updates, pay-as-you-go pricing and easy scaling. Symantec offers various cloud-based security and availability solutions that simplify IT. Migrating services like email security, web security and backup to the cloud reduces complexity while maintaining industry-leading security standards.
IBM Corporate Service Corps - Helping Create Interactive Flood MapsHeiko Joerg Schick
This presentation will provide an overview and insights into the IBM Corporate Service Corps program, the flood prediction system and the real-time flood simulation. We first present the flood level simulation of Metro Manila. We then describe the architecture of the proof-of-concept in some detail. In particular, we discuss the long-term goal by combining several on-the-shelf technologies together, analyzing rainfall data from rain gauges and cloud moistures in satellite images to finally use a simulation model to predict the flood level.
Business Driven Security Securing the Smarter Planet pcty_020710_revShanker Sareen
This document discusses security challenges faced by business leaders and IBM's solutions to address them. It outlines typical security concerns like data security, identity management, and compliance issues. It then discusses the rising costs and complexity of security as threats increase. IBM promotes a strategy of foundational security controls that balance effectiveness, cost, and business needs to make security an enabler of innovation and change rather than a hindrance.
The document discusses disaster recovery planning and outlines Zendal Backup's services. It defines disaster recovery, identifies common threats, and recommends having backup plans for low, medium, and high-risk scenarios. It also highlights the importance of testing plans and outlines Zendal Backup's data center in Toronto, which offers redundancy, security, and worldwide connectivity to simplify backups for clients. Choosing the right cloud provider is key to meeting data protection and availability needs.
This presentation (and its companion whitepaper) discuss the technology requirements for modern Emergency Operations Centers (EOCs) to enable greater situational awareness and a more agile response to emergencies.
In the cloud, data is not tied to one server or even one group of servers, and it can be accessed from multiple devices simultaneously. To protect data, therefore, security solutions must shift from defense of a fixed perimeter towards an approach that protects the data as it travels from physical to virtual to cloud environments.
In the post-PC era, Trend Micro envisions a smart, data-centric security framework that advances the capabilities of our cloud-based Smart Protection Network™, adds smarter threat protection that correlates local threat intelligence; smarter data protection that follows and protects your data; and unified security management that increases visibility into data access and potential attacks.
This presentation was given at the Information Security Executive Summit on 28th / 29th February 2012
Patching your employee's brain (by NVISO - Pieter Danhieux)NVISO
Phishing tests
2. Metrics of the People
– # of Phishing emails reported
– # of security incidents reported
– Employee survey on awareness and behavior
3. Metrics of the Business
– # of security incidents
– Downtime and costs due to security incidents
4. Continuous Improvement
– Adapt program based on metrics and feedback
Everbridge Webinar: Learn Marathon Petroleum’s Top Data Management Best Pract...Everbridge, Inc.
This document summarizes a webinar presented by Pat McCaffrey of Marathon Petroleum and Keith Tyndall of Everbridge on best practices for incident communication and data management using Everbridge's notification platform. The webinar covered Marathon's notification process, justifying the need for an improved system, current usage of Everbridge across different business units, managing organizational data and groups, and future applications like hazardous weather alerts. It provided an overview of Everbridge's capabilities and resources for emergency notification.
Effective Messaging and Message Mapping - New Englandasalters
This document discusses effective emergency communication messages and strategies. It outlines challenges communicators face like psychological noise and breakdowns. Messages should have information, urgency, instructions, and confirmation. The document recommends creating message maps in advance with templates and sample wording. Message maps involve determining key messages and audiences for each crisis phase. They provide a roadmap and simplify complex concepts during emergencies. The document also discusses effective communication strategies like acknowledging empathy, explaining risk, and committing to continued updates.
The document discusses Interfaith Medical Center's implementation of an emergency notification system using pre-canned messaging scenarios. It describes a fire incident at the hospital in 2009 that highlighted communication issues. The solution involved an internet-based system allowing administrators to send predefined messages to staff by various devices. The goals were clear, consistent emergency communications and improved reporting. Buy-in from senior leadership, staff, and end users was important for success. Constant evaluation and adaptation of the system was also emphasized.
The document provides information about an audio webinar on decision making during disasters and emergencies, including:
- The audio dial-in number, access code, and note that slides are available on the Everbridge blog.
- It discusses how human factors errors can negatively impact decision making during crises due to diminished cognitive capacities under stress.
- The webinar will cover research on decision making challenges during disasters and how to anticipate and mitigate barriers to quality decisions.
Everbridge Webinar - The New Corporate ISO 22301 BC StandardEverbridge, Inc.
If your organization’s business continuity program was audited, would you survive the scrutiny? Understanding the communication requirements of the new ISO 22301 standard will help you assess how prepared you really are.
As a new international standard, ISO 22301 will provide guidance for organizations on how to define, improve, and maintain their business continuity program. Businesses of any size or shape can benefit from learning how to fortify their plans to meet this new standard.
Join crisis communications expert Dr. Robert Chandler as he reviews the communication requirements in this draft international document, where it came from and what you should do about it now.
What you will learn:
• The standards on which ISO 22301 is based
• What this means for your current business continuity communications plan
• How to improve your plan to withstand audit and review
This document discusses Bring Your Own Device (BYOD) and the challenges it poses for networks. It introduces Richard Tando from Universal Data, Inc who will present on simply connecting in a BYOD environment. It then lists the UDI and Juniper Networks teams and their roles. The rest of the document discusses how mobility demands are increasing with more devices and applications, and the security risks this brings. It outlines Juniper's simply connected solution to address BYOD challenges through unified policy, security, performance and resiliency. Finally, it discusses the needs of BYOD like provisioning, device profiling and policy, and visibility, and the Juniper wireless BYOD solution components.
An award-winning Hawaii-based engineering firm introduced MERCI, a mobile emergency response and command interface system. MERCI allows emergency managers to rapidly assess damage following disasters by collecting geospatial data, photos, and videos using mobile devices. This provides situational awareness and supports recovery efforts. The system was developed with Hawaii Civil Defense and follows FEMA standards. It has been tested in exercises and can integrate with other platforms. MERCI streamlines damage assessments and provides cost savings compared to traditional paper-based methods.
This document summarizes the evolution of Hastily Formed Networks (HFNs) for disaster response. It discusses:
1) The need for rapid communication networks after disasters when normal infrastructure is degraded.
2) Technologies used in HFNs have advanced, providing more robust networks with WiFi, WiMAX, and satellite Internet access.
3) A layered model is presented for HFNs including physical, network, application, and human/social considerations. Power sources, security, and responder needs are discussed at the physical level.
Connecting the Unconnected - Bridging the Digital Divide Using WiMAXDr. Mazlan Abbas
Dr. Mazlan Abbas presented on connecting the unconnected through bridging the digital divide using WiMAX technology. The presentation discussed (1) the national agenda of expanding broadband access, (2) challenges in connecting rural areas, and (3) how WiMAX technologies like 802.16e and the upcoming 802.16j standard can help provide universal broadband access. The goal is to eliminate boundaries and bring value to communities through affordable and reliable internet connections.
The Audioverse In Your Pocket - Invited Talk at ABC Radio National - Harries ...Michael Harries
Public radio, and radio in general, is at risk of disruption by new audio technologies (podcasts, etc). However there are interesting opportunities when a longer-term technology-strategy view is brought to bear.
This presentation is from an invited talk at the Australian ABC Radio National ( August 2009) as part of their strategic process.
Here's how they describe themselves: "With over 60 distinct programs each week, the Australian Broadcasting Corporation's Radio National is different from any other radio station in Australia. Where else could you hear, for example, an exploration of ideas in science, followed by the latest in books from around the world, then a program about the mind and human behaviour?"
http://www.abc.net.au/rn/
A series of books have been published by DG RELEX on the topic of EU conflict prevention, crisis management and peace building. The aim is to ensure target groups are kept well informed about developments in EU crisis response capacity and the actions undertaken by the EU in conflicts around the world.
The Evolution of the Sahana System, Community and Standards @ Taiwan 2010Chamindra de Silva
The document summarizes the evolution of the Sahana system and community. It describes how Sahana started in response to the 2004 Indian Ocean tsunami and how it has expanded to support other disasters globally through an open source community-driven model. Key points include how Sahana has addressed coordination challenges during disasters, its modular design approach, and examples of deployments in countries like Pakistan, Philippines, Indonesia, and China.
The document summarizes a technology summit hosted by Symantec. It provided an overview of the agenda which included hands-on product training, sessions on topics like virtualization and cyber threats, and keynotes. It also introduced Carahsoft's role in supporting Symantec's government partners and upcoming events.
Hastily Formed Networks (HFN) at the Waldo Canyon FireRakesh Bharania
Cisco's Tactical Operations (TacOps) team provides emergency network support after disasters. At the 2012 Waldo Canyon fire in Colorado, TacOps deployed a mesh wireless network to support over 100 incident management team staff and provide open internet access to 500 firefighters. The network enabled critical communications and data sharing via tools like social media and GIS. However, challenges included spectrum management issues and a lack of awareness about non-radio network needs. Going forward, emergency response networks will be as important as radio communications, using multiple modes like video, VoIP and apps on people's smartphones.
Cloud computing security john abrena - chicago tourRamon Ray
Using Cloud-Based Services to Secure and Manage your Information
John Abrena, Director of Cloud Services at En Pointe Technologies, discusses how cloud-based services can help secure and manage information. He explains that information has value and must be protected, and that cloud services provide easy deployment, automatic updates, pay-as-you-go pricing and easy scaling. Symantec offers various cloud-based security and availability solutions that simplify IT. Migrating services like email security, web security and backup to the cloud reduces complexity while maintaining industry-leading security standards.
IBM Corporate Service Corps - Helping Create Interactive Flood MapsHeiko Joerg Schick
This presentation will provide an overview and insights into the IBM Corporate Service Corps program, the flood prediction system and the real-time flood simulation. We first present the flood level simulation of Metro Manila. We then describe the architecture of the proof-of-concept in some detail. In particular, we discuss the long-term goal by combining several on-the-shelf technologies together, analyzing rainfall data from rain gauges and cloud moistures in satellite images to finally use a simulation model to predict the flood level.
Business Driven Security Securing the Smarter Planet pcty_020710_revShanker Sareen
This document discusses security challenges faced by business leaders and IBM's solutions to address them. It outlines typical security concerns like data security, identity management, and compliance issues. It then discusses the rising costs and complexity of security as threats increase. IBM promotes a strategy of foundational security controls that balance effectiveness, cost, and business needs to make security an enabler of innovation and change rather than a hindrance.
The document discusses disaster recovery planning and outlines Zendal Backup's services. It defines disaster recovery, identifies common threats, and recommends having backup plans for low, medium, and high-risk scenarios. It also highlights the importance of testing plans and outlines Zendal Backup's data center in Toronto, which offers redundancy, security, and worldwide connectivity to simplify backups for clients. Choosing the right cloud provider is key to meeting data protection and availability needs.
This presentation (and its companion whitepaper) discuss the technology requirements for modern Emergency Operations Centers (EOCs) to enable greater situational awareness and a more agile response to emergencies.
In the cloud, data is not tied to one server or even one group of servers, and it can be accessed from multiple devices simultaneously. To protect data, therefore, security solutions must shift from defense of a fixed perimeter towards an approach that protects the data as it travels from physical to virtual to cloud environments.
In the post-PC era, Trend Micro envisions a smart, data-centric security framework that advances the capabilities of our cloud-based Smart Protection Network™, adds smarter threat protection that correlates local threat intelligence; smarter data protection that follows and protects your data; and unified security management that increases visibility into data access and potential attacks.
This presentation was given at the Information Security Executive Summit on 28th / 29th February 2012
Patching your employee's brain (by NVISO - Pieter Danhieux)NVISO
Phishing tests
2. Metrics of the People
– # of Phishing emails reported
– # of security incidents reported
– Employee survey on awareness and behavior
3. Metrics of the Business
– # of security incidents
– Downtime and costs due to security incidents
4. Continuous Improvement
– Adapt program based on metrics and feedback
Everbridge Webinar: Learn Marathon Petroleum’s Top Data Management Best Pract...Everbridge, Inc.
This document summarizes a webinar presented by Pat McCaffrey of Marathon Petroleum and Keith Tyndall of Everbridge on best practices for incident communication and data management using Everbridge's notification platform. The webinar covered Marathon's notification process, justifying the need for an improved system, current usage of Everbridge across different business units, managing organizational data and groups, and future applications like hazardous weather alerts. It provided an overview of Everbridge's capabilities and resources for emergency notification.
Effective Messaging and Message Mapping - New Englandasalters
This document discusses effective emergency communication messages and strategies. It outlines challenges communicators face like psychological noise and breakdowns. Messages should have information, urgency, instructions, and confirmation. The document recommends creating message maps in advance with templates and sample wording. Message maps involve determining key messages and audiences for each crisis phase. They provide a roadmap and simplify complex concepts during emergencies. The document also discusses effective communication strategies like acknowledging empathy, explaining risk, and committing to continued updates.
The document discusses Interfaith Medical Center's implementation of an emergency notification system using pre-canned messaging scenarios. It describes a fire incident at the hospital in 2009 that highlighted communication issues. The solution involved an internet-based system allowing administrators to send predefined messages to staff by various devices. The goals were clear, consistent emergency communications and improved reporting. Buy-in from senior leadership, staff, and end users was important for success. Constant evaluation and adaptation of the system was also emphasized.
The document provides information about an audio webinar on decision making during disasters and emergencies, including:
- The audio dial-in number, access code, and note that slides are available on the Everbridge blog.
- It discusses how human factors errors can negatively impact decision making during crises due to diminished cognitive capacities under stress.
- The webinar will cover research on decision making challenges during disasters and how to anticipate and mitigate barriers to quality decisions.
Everbridge Webinar - The New Corporate ISO 22301 BC StandardEverbridge, Inc.
If your organization’s business continuity program was audited, would you survive the scrutiny? Understanding the communication requirements of the new ISO 22301 standard will help you assess how prepared you really are.
As a new international standard, ISO 22301 will provide guidance for organizations on how to define, improve, and maintain their business continuity program. Businesses of any size or shape can benefit from learning how to fortify their plans to meet this new standard.
Join crisis communications expert Dr. Robert Chandler as he reviews the communication requirements in this draft international document, where it came from and what you should do about it now.
What you will learn:
• The standards on which ISO 22301 is based
• What this means for your current business continuity communications plan
• How to improve your plan to withstand audit and review
Watch the webinar on-demand: http://info.ayehu.com/webinar-how-to-detect-and-resolve-todays-high-profile-threats
With the steady rise in cybersecurity threats and ransomware incidents, it’s clear that no one is immune to malware attacks. This trend is also evident in significant and widespread malware infections and website defacements, plaguing enterprises with very public incidents recently. The increasing volume of alerts hinders SOC teams that are already struggling with limited resources. The question becomes: What can you do about it?
To curb the rising tide and stop incidents in real time, it takes a solid combination of both detection and remediation for both known and unknown threats.
In this highly-anticipated webinar, you’ll learn:
Why and how today’s high-profile threats have evolved and expanded
Key methods to identify and verify attacks in your environment and across disparate systems, including scanning anti-malware engines, automating routine tasks, and rapidly containing, remediating, and recovering from attacks
How combining technology from OPSWAT and Ayehu can bridge the gap between detecting and resolving threats.
Disaster exercises can put your emergency preparedness and response plan to the test … but what does it take to plan an effective drill? How do you gauge the effectiveness of your plan after the test? What kind of scenario will help you sharpen your procedures? Find out lessons learned from the US District Court, Central District of California, which recently conducted a full-scale disaster exercise that was a year in the making.
IT Incident Communication Buyer's Guide: 10 Questions to ask an IT Alerting V...Jesse Andrew
When dealing with critical IT outages, time is of the essence and rapid communication plays a major role in minimizing the impact of outages, such as loss of revenue and damaged reputation of your service. Having the right IT service alerting solution in place can dramatically help organizations address critical IT outages.
If you’re in the market for a critical IT communications solution, there are a number of questions you should consider for an informed buying decision.
Tintricity on the Road: Unified Critical CommunicationsTintri
Everbridge: Unified Critical Communications
Presenter:
Frank Basso
Vice President SaaS Operations
Everbridge
For more information:
Tintri: http://bit.ly/1KK7JcK
Tintri Events: http://bit.ly/1ycjdlT
Beyond the ITIL Binder: Process Improvements Through Critical CommunicationsJesse Andrew
Slides from our recent webinar, Beyond the ITIL Binder: Process Improvements Through Critical Communications. Recording to come shortly!
Abstract:
In an effort to streamline IT with the needs of a business, IT best practice frameworks, such as ITIL, continue to be the go-to resource for IT organizations. Although these frameworks offer guidance, the one-size-fits-all set of best practices often lack specific practical details or examples on how to implement within an organization.
Without a proper communication framework, it becomes difficult to implement and use the best practices set fourth in ITIL. In this presentation, David de Swaan Arons, former ITIL consultant and ITSM manager, reviews critical communication considerations and best practices practices to improve ITIL and ITSM processes.
ITSM Deep Dive: Prioritization, Escalation, and AlertingJesse Andrew
Slides from our webinar "ITSM Deep Dive: Prioritization, Escalation, and Alerting" with Troy DuMoulin, VP of Research and Development at Pink Elephant. Watch the webinar on-demand: http://bit.ly/itsm-deep-dive
_______________________________
Imagine an IT department where there is no agreement on how much impact a given incident has on the business customer. In this organization one person believes an incident to represent a minor impact while another believes the sky is falling. If this sounds familiar then consider that an organization that does not have a solid agreement around a model for establishing ticket priority has no hope of supporting published service level agreements.
We live in an age of relativism where a high value is placed on the concept of independent thought and self-direction. However, when it comes to coordinated support activities it is critical that organizations have agreement on shared truth related to the impact and urgency of a service outage or the sequencing of changes based on value and risk. Without this basic but critical policy, process and cross-functional collaboration is next to impossible.
In this deep dive on prioritization, escalation, and alerting, Troy DuMoulin, VP of Research and Development at Pink Elephant explores how to establish a business driven, multi-factor priority model shared by multiple ITSM processes and how this model drives automation related to escalation and alerting practices.
This document discusses the differences between scripting and automation in IT processes. It states that while scripting involves coding and expertise, automation provides pre-built integrations and content that allow for ease of use with no programming required. Automation also offers advantages in manageability, reusability, documentation, reliability, and being auditable, while complex scripts can be difficult to maintain and share. The document promotes the benefits of automation as a force multiplier and includes an upcoming demo of an automation tool.
Conquering Tough Challenges for More Effective Emergency NotificationEverbridge, Inc.
In addition to new legal and regulatory mandates, there is an emerging expectation of the right to be informed and notified of critical incidents. Demonstrating emergency notification capabilities is no longer an optional activity, but one for which we are being held increasingly accountable. Despite new technologies, best practices, and lessons learned from highly publicized crisis response successes and failures, challenges abound. Distinguished crisis communication expert Dr. Robert C. Chandler discusses communication challenges and opportunities during emergencies and how to master the fine art of sending the right message to the right people when disaster strikes.
Forecasters predict that if you escaped last year’s extreme winter weather...you may be in for a big surprise. Who will be successful keeping their businesses, communities and homes safe during this season’s severe weather - the most prepared.
Join Ken Reeves, Vice President and Director of Forecasting Operations at AccuWeather, and Everbridge as we discuss the winter forecast and how to reach your people quickly in a weather emergency.
What you will learn:
• Ensuring that your first responders are prepared – before, during and after a hazard strikes
• How to reduce risks by planning communications for severe weather in advance
• Methods for keeping others informed of facility closures, hazardous conditions and more
Japan Moving Forward: 5 Communication PrioritiesEverbridge, Inc.
As recovery efforts begin for victims of the Japan catastrophe, what elements of communication leadership can aid the restoration process? Has Japan’s limited communication created distrust towards authorities? Combining recovery efforts with intelligent communications can help in rebuilding public confidence amongst constituents. Join renowned crisis communication expert Dr. Robert Chandler as he reviews Japan's messaging oversights and the necessary communication steps for moving past the disaster.
Building an Infrastructure that Secures and Protects
In June and July 2011, the Economist Intelligence Unit conducted a global survey, sponsored by Booz Allen Hamilton, of 387 executives to assess attitudes toward cybersecurity, and their progress towards implementing resilience strategies. Learn more: http://www.boozallen.com/insights/expertvoices/cyber-power
A Game Plan for Making Decisions Before, During, and After a Crisis Hits Your...4Good.org
This document provides an overview of creating an organizational resiliency plan to prepare for, respond to, and recover from crises. It discusses:
1) Assessing threats and vulnerabilities through a risk analysis to identify 2-3 threats to address in the plan.
2) Creating an Incident Action Plan (IAP) to guide decision making during a crisis. The IAP establishes objectives, assigns responsibilities, and determines operational periods.
3) Forming an Incident Action Team (IAT) to implement the IAP, manage response strategies, and oversee recovery teams focused on key organizational functions.
The presentation emphasizes having processes for internal and external communication, and developing notification procedures, call trees
The document summarizes lessons learned about crisis communication from the September 11th attacks and discusses how communication has changed in the past 10 years. It notes that mobile technology and social media have significantly advanced, creating new challenges and opportunities for crisis notification. While regulation and preparedness have improved, fully addressing human factors and meeting evolving public expectations remains difficult. The presentation concludes by emphasizing the importance of testing emergency response plans that incorporate modern communication strategies and channels.
Everbridge: How to Comply with Changes to the Clery ActEverbridge, Inc.
New amendments to the Jeanne Clery Act take effect July 1, 2010. With this deadline looming, is your campus prepared for—and able to comply with—these changes to legislation? Join S. Daniel Carter, Director of Public Policy at Security On Campus, Inc., a non-profit organization dedicated to the prevention of criminal violence at colleges and universities, for an informative session that will help you understand the new rules and regulations for Clery Act compliance.
This document discusses managing a mobile workforce. It begins with statistics showing the growth of mobile workers and their importance. It then covers the lifecycle of a mobile employee including onboarding, career path, and success factors. Challenges of a mobile workforce like communication and technology are addressed. The benefits of mobile applications for tasks like expense reporting and a sample employee day are reviewed. Key takeaways are that mobile access improves productivity, visibility, and flexibility while reducing costs.
Why are some warning messages followed, while others are ignored or misunderstood? Why do some messages make it through to your audience, whereas some do not? To create messages that are successful, it is important to understand both the characteristics of your audience - preferred modality, location, etc., as well as the characteristics of each of your messages. It is also necessary to ensure you have the right infrastructure to support your message delivery, during any type of incident.
DevOpsRoadTrip San Francisco Final Speaking Deck VictorOps
Join well known industry thought leaders and experts from local San Francisco companies for a 1/2 day event focused on the latest and greatest in DevOps practices.
https://victorops.com/devops-roadtrip-sf/
What are the four components of an effective incident notification message? How about the DA 4 - 3 & 30 - 60 & 6 rule? If not, then it is possible that your recipients are not sure what you are trying to say when reading your messages.
Are you concerned about planning your messages, when to send them, and how to make them clear and concise? From seasoned veterans to newbies, we could all use a refresher class every now and then when it comes to something as critical as incident notification.
End-to-End OT SecOps Transforming from Good to Greataccenture
Building and growing an OT SecOps program takes vision, buy-in and budget. This track explores how to take your program to the next level. The discussions are intended to spark conversation and this guide highlights key takeaways on what works, what doesn’t and what’s next. https://accntu.re/3tz7wGY
KnowBe4 is the world's largest security awareness training and simulated phishing platform. It helps organizations manage the ongoing problem of social engineering through baseline testing, training users, simulated phishing attacks, and reporting. An effective awareness program involves frequent training, testing, and reinforcement to develop a security-focused culture and reduce an organization's phish-prone percentage over time.
Tim Ringrose: Does healthcare get digital?Nuffield Trust
Tim Ringrose discusses how digital technologies can be used in healthcare. Some key points are that the UK leads Europe in internet use and online networks provide unprecedented communication capabilities. Healthcare can utilize digital tools for staff recruitment, communications, patient engagement, and clinical systems, but must decide how much to do internally versus using third parties. Mobile devices are ubiquitous among doctors, with most using smartphones and carrying them at work. The question is whether digital tools are a luxury or essential for improving efficiency and outcomes in healthcare.
Trends in software development: Guest Lecture at Amity Business School, IndiaNiamh O Riordan
A general lecture on major trends and current issues in (global) software development. The presentation compares the outlook for IT in Ireland and India, identifies major trends and current issues in software development and looks at the applicability of agile methods for the future
Cybersecurity-Real World Approach FINAL 2-24-16James Rutt
The document provides an overview of cybersecurity strategy and recommendations for implementation from Jim Rutt, CTO of the Dana Foundation. It discusses that defense in depth alone is not enough given cloud computing and smartphones. It recommends justifying investments with metrics, focusing on user education, and preparing for tools that will be available in 1-3 years. Broad types of security incidents and why cybersecurity is more than an IT problem are outlined. A strategy for program management includes reviewing legislation, gaining executive support, choosing a framework, organizing implementation, risk assessment, and defensive measures and training.
This document discusses restoring public trust in institutions. It begins with polls showing low levels of trust in government, religious organizations, and businesses. It then explores reasons for this distrust, including scandals, perceived deception, and a rise in skepticism. The document outlines characteristics of effective communication for rebuilding trust, such as empathy, honesty, and consistency. It discusses a book on restoring public trust and the Center for Public Trust. Finally, it promotes Everbridge's incident notification solutions for communicating quickly and accurately during crises.
Similar to How to Avoid Anxiety During Emergency Incidents (20)
Best Practices for Emergency Notification Featuring The Private BankEverbridge, Inc.
The document discusses best practices for emergency notification systems based on the experience of The Private Bank. It describes how the bank created a Business Continuity Communications Committee after growing significantly in size. This committee developed scenario-based scripts for emergency alerts. The bank also implemented the Everbridge notification platform to quickly reach its large number of employees during emergencies. Testing the system revealed issues like making sure to collect both work and personal contact details from employees.
The document introduces Everbridge MobileAware, a mobile notification application. It discusses challenges facing organizations with distributed employees and the need for real-time mobile access. It highlights two client examples, Pierce County and Ventura County, who use MobileAware to quickly send emergency notifications from mobile devices. The demo shows MobileAware's secure and easy-to-use interface allows qualified users to create and send messages. Mobility is critical for timely emergency response.
Cutting Through the Clutter: Successful Messaging in an Age of Information Ov...Everbridge, Inc.
This document summarizes a webinar presented by Dr. Robert Chandler and Marc Ladin of Everbridge on creating effective messaging during times of crisis or information overload. They discuss how stress negatively impacts cognitive processing and communication. They recommend simplifying messages to 3 key points using short sentences, graphics and redundancy. Messages should be customized for different audiences and locations. Everbridge provides mass notification solutions to help organizations communicate effectively during emergencies through their elastic infrastructure and support for multiple communication channels.
Poudre Valley Hospital’s Best Practices for Emergency NotificationEverbridge, Inc.
Poudre Valley Hospital uses the Everbridge emergency notification system to communicate important information to staff quickly and efficiently. They load all employee contact data nightly using an API that interfaces with their HR systems. This allows them to send notifications to large groups segmented by department or specialty. They use the system for emergencies, drills, testing, regulatory surveys, and daily staffing needs. The API and ability to segment groups has improved their notification process and allowed them to contact hundreds of staff in a fraction of the previous time.
You’ve managed to survive the crisis, but your image is tarnished. Will your post-crisis actions restore trust and confidence … or cause further damage to your organization’s reputation?
From Enron’s auspicious failure to Japan's recent nuclear mishap to government officials’ misuse of social media, message strategies are the proven polish for tarnished reputations.
Join crisis communications expert Dr. Robert Chandler as he discusses what to communicate after the crisis is over to help salvage your reputation.
This document discusses campus safety and compliance with the Clery Act. It provides insights for higher education institutions on developing Clery Act compliant protocols for emergency notification and response. Key points discussed include maintaining crime logs, expanding hate crime reporting, encouraging counselor referrals, and policies for sexual assault prevention and response. The presentation emphasizes the importance of emergency communication and annual testing of notification systems to ensure timely warnings and protect students, faculty and staff.
Tornadoes and Turmoil: Staying Ahead of the StormEverbridge, Inc.
The document provides information about an Everbridge webinar on staying ahead of severe weather storms. It includes an agenda for the webinar with presentations on AccuWeather's 2011 severe weather forecast, reducing risks through emergency communication planning, and a Q&A session. Contact information is provided for Ken Reeves from AccuWeather and Keith Tyndall from Everbridge for any follow up questions. Slides from the webinar are available on Everbridge's blog.
The document provides information about an Everbridge webinar on staying ahead of severe weather storms. It includes an agenda for the webinar with presentations on AccuWeather's 2011 severe weather forecast, reducing risks through emergency communication planning, and a Q&A session. Contact information is provided for Ken Reeves from AccuWeather and Keith Tyndall from Everbridge for any follow up questions. Slides from the webinar are available on Everbridge's blog.
Tornadoes and Turmoil: Staying Ahead of the StormEverbridge, Inc.
The document provides an audio dial-in and access code for a presentation on staying ahead of severe weather storms. It includes slides on AccuWeather's 2011 severe weather forecast, warnings issued, tornado locations, flooding reviews, and hurricane forecasts. It promotes AccuWeather Enterprise Solutions for accurate, customized weather warnings and Everbridge for fast incident notification to protect people, property, and profits.
Everbridge Webinar: Truth and Consequences in Emergency NotificationEverbridge, Inc.
Evaluating incident notification systems and providers can cause anyone’s eyes to glaze over in dreaded anticipation. But the process doesn’t have to be laborious, overwhelming, or fraught with perils when you know the right questions to ask.
Learn how to effectively ask the right questions and get the right answers to quickly cut through sales pitches and marketing noise to understand how each will fit within your organization.
Everbridge Webinar - Message Mapping: Can You Hear Me Now?Everbridge, Inc.
During an emergency, fast and clear communication can make the difference between an effective response and a prolonged crisis. As communication methods expand, keeping up with the latest crisis communication tools can be challenging. Do you have a proactive communication plan that addresses today’s issues?
Join distinguished crisis communication expert, author, consultant, and educator, Dr. Robert C. Chandler, as he shares his methodology, patented research and insight into the latest and most sophisticated version of message mapping, for use before, during and after an event.
We know how people should react in a crisis, but how do they really—and why? Why do people continue to live in high-risk areas? Why don’t people prepare for disasters or take emergency measures when they should? All of us have been confounded by these questions at some point. Dr. Matthew “Disaster Man” Davis delves into the psychology of disasters: how people view their risk, how they respond during and after crises, the obstacles to preparedness and action, and what we can do to factor these realities into our planning.
Everbridge: BP - What Not To Do When the World Is WatchingEverbridge, Inc.
Boycotts, public outcry, and a tarnished reputation - some of the lasting side-effects of one of the worst oil spills in history. Despite having significant resources, BP has made one crisis communications mistake after another. Could it happen to you if a major disaster were to derail your best-laid plans? Dr. Robert Chandler, renowned crisis communication expert, dissects the missteps of BP's messaging and tell us how to avoid a guilty verdict in the court of public opinion.
Adhd Medication Shortage Uk - trinexpharmacy.comreignlana06
The UK is currently facing a Adhd Medication Shortage Uk, which has left many patients and their families grappling with uncertainty and frustration. ADHD, or Attention Deficit Hyperactivity Disorder, is a chronic condition that requires consistent medication to manage effectively. This shortage has highlighted the critical role these medications play in the daily lives of those affected by ADHD. Contact : +1 (747) 209 – 3649 E-mail : sales@trinexpharmacy.com
Here is the updated list of Top Best Ayurvedic medicine for Gas and Indigestion and those are Gas-O-Go Syp for Dyspepsia | Lavizyme Syrup for Acidity | Yumzyme Hepatoprotective Capsules etc
Basavarajeeyam is an important text for ayurvedic physician belonging to andhra pradehs. It is a popular compendium in various parts of our country as well as in andhra pradesh. The content of the text was presented in sanskrit and telugu language (Bilingual). One of the most famous book in ayurvedic pharmaceutics and therapeutics. This book contains 25 chapters called as prakaranas. Many rasaoushadis were explained, pioneer of dhatu druti, nadi pareeksha, mutra pareeksha etc. Belongs to the period of 15-16 century. New diseases like upadamsha, phiranga rogas are explained.
Muktapishti is a traditional Ayurvedic preparation made from Shoditha Mukta (Purified Pearl), is believed to help regulate thyroid function and reduce symptoms of hyperthyroidism due to its cooling and balancing properties. Clinical evidence on its efficacy remains limited, necessitating further research to validate its therapeutic benefits.
Osteoporosis - Definition , Evaluation and Management .pdfJim Jacob Roy
Osteoporosis is an increasing cause of morbidity among the elderly.
In this document , a brief outline of osteoporosis is given , including the risk factors of osteoporosis fractures , the indications for testing bone mineral density and the management of osteoporosis
Does Over-Masturbation Contribute to Chronic Prostatitis.pptxwalterHu5
In some case, your chronic prostatitis may be related to over-masturbation. Generally, natural medicine Diuretic and Anti-inflammatory Pill can help mee get a cure.
These lecture slides, by Dr Sidra Arshad, offer a quick overview of the physiological basis of a normal electrocardiogram.
Learning objectives:
1. Define an electrocardiogram (ECG) and electrocardiography
2. Describe how dipoles generated by the heart produce the waveforms of the ECG
3. Describe the components of a normal electrocardiogram of a typical bipolar lead (limb II)
4. Differentiate between intervals and segments
5. Enlist some common indications for obtaining an ECG
6. Describe the flow of current around the heart during the cardiac cycle
7. Discuss the placement and polarity of the leads of electrocardiograph
8. Describe the normal electrocardiograms recorded from the limb leads and explain the physiological basis of the different records that are obtained
9. Define mean electrical vector (axis) of the heart and give the normal range
10. Define the mean QRS vector
11. Describe the axes of leads (hexagonal reference system)
12. Comprehend the vectorial analysis of the normal ECG
13. Determine the mean electrical axis of the ventricular QRS and appreciate the mean axis deviation
14. Explain the concepts of current of injury, J point, and their significance
Study Resources:
1. Chapter 11, Guyton and Hall Textbook of Medical Physiology, 14th edition
2. Chapter 9, Human Physiology - From Cells to Systems, Lauralee Sherwood, 9th edition
3. Chapter 29, Ganong’s Review of Medical Physiology, 26th edition
4. Electrocardiogram, StatPearls - https://www.ncbi.nlm.nih.gov/books/NBK549803/
5. ECG in Medical Practice by ABM Abdullah, 4th edition
6. Chapter 3, Cardiology Explained, https://www.ncbi.nlm.nih.gov/books/NBK2214/
7. ECG Basics, http://www.nataliescasebook.com/tag/e-c-g-basics
Recomendações da OMS sobre cuidados maternos e neonatais para uma experiência pós-natal positiva.
Em consonância com os ODS – Objetivos do Desenvolvimento Sustentável e a Estratégia Global para a Saúde das Mulheres, Crianças e Adolescentes, e aplicando uma abordagem baseada nos direitos humanos, os esforços de cuidados pós-natais devem expandir-se para além da cobertura e da simples sobrevivência, de modo a incluir cuidados de qualidade.
Estas diretrizes visam melhorar a qualidade dos cuidados pós-natais essenciais e de rotina prestados às mulheres e aos recém-nascidos, com o objetivo final de melhorar a saúde e o bem-estar materno e neonatal.
Uma “experiência pós-natal positiva” é um resultado importante para todas as mulheres que dão à luz e para os seus recém-nascidos, estabelecendo as bases para a melhoria da saúde e do bem-estar a curto e longo prazo. Uma experiência pós-natal positiva é definida como aquela em que as mulheres, pessoas que gestam, os recém-nascidos, os casais, os pais, os cuidadores e as famílias recebem informação consistente, garantia e apoio de profissionais de saúde motivados; e onde um sistema de saúde flexível e com recursos reconheça as necessidades das mulheres e dos bebês e respeite o seu contexto cultural.
Estas diretrizes consolidadas apresentam algumas recomendações novas e já bem fundamentadas sobre cuidados pós-natais de rotina para mulheres e neonatos que recebem cuidados no pós-parto em unidades de saúde ou na comunidade, independentemente dos recursos disponíveis.
É fornecido um conjunto abrangente de recomendações para cuidados durante o período puerperal, com ênfase nos cuidados essenciais que todas as mulheres e recém-nascidos devem receber, e com a devida atenção à qualidade dos cuidados; isto é, a entrega e a experiência do cuidado recebido. Estas diretrizes atualizam e ampliam as recomendações da OMS de 2014 sobre cuidados pós-natais da mãe e do recém-nascido e complementam as atuais diretrizes da OMS sobre a gestão de complicações pós-natais.
O estabelecimento da amamentação e o manejo das principais intercorrências é contemplada.
Recomendamos muito.
Vamos discutir essas recomendações no nosso curso de pós-graduação em Aleitamento no Instituto Ciclos.
Esta publicação só está disponível em inglês até o momento.
Prof. Marcus Renato de Carvalho
www.agostodourado.com
Rasamanikya is a excellent preparation in the field of Rasashastra, it is used in various Kushtha Roga, Shwasa, Vicharchika, Bhagandara, Vatarakta, and Phiranga Roga. In this article Preparation& Comparative analytical profile for both Formulationon i.e Rasamanikya prepared by Kushmanda swarasa & Churnodhaka Shodita Haratala. The study aims to provide insights into the comparative efficacy and analytical aspects of these formulations for enhanced therapeutic outcomes.
- Video recording of this lecture in English language: https://youtu.be/kqbnxVAZs-0
- Video recording of this lecture in Arabic language: https://youtu.be/SINlygW1Mpc
- Link to download the book free: https://nephrotube.blogspot.com/p/nephrotube-nephrology-books.html
- Link to NephroTube website: www.NephroTube.com
- Link to NephroTube social media accounts: https://nephrotube.blogspot.com/p/join-nephrotube-on-social-media.html
1. How to Avoid Anxiety During Emergency Incidents
Robert Chandler, Ph.D.
Director of the Nicholson School, University of Central Florida
Gaylene Kelly
Sr. Director Product Management, Everbridge
2. About Everbridge
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Everbridge provides leading interactive communication and mass notification
solutions that increase connectivity with key audiences, automate
communications processes, and improve the efficiency of daily operations.
Locations North America: Los Angeles, Boston; Europe & Asia
Business Focus On-demand delivery of incident communication and management solutions
Delivery Scale Over 100 million+ messages per year
Infrastructure Elastic infrastructure model supported by multiple top-tier data centers
and d l operations centers, 100% redundancy
d dual ti t d d
Customers 1,000+ organizations; used in 106 countries, serving 30m+ individuals
Download the Gartner Magic Quadrant Report: www.everbridge.com/gartner
2
3. Agenda
Agenda
g
Part 1: Presentation
• Prepare for conditions that exacerbate stress during and immediately after
incidents
• Integrate best p
g practices into emergency p
g y planning
g
• Manage hyper-stress for emergency communication responders
Part 2
P t 2: Q&A
Are you on Twitter? Follow us at @everbridge and
tweet insights with your friends during the webinar
using the hashtag #everbridge
LinkedIn Member? Join our LinkedIn Everbridge
Incident Management Professionals Group
3
4. Q&A
Note:
Presentation slides are available on our blog
at Blog everbridge com
Blog.everbridge.com
Use the
Q&A
function to
submit your
b it
questions.
4
5. Bracing for the 2010
Hurricane Season Anxiety During
How to Avoid
Emergency Incidents
Dr. Robert Chandler
D R b t Ch dl
University of Central Florida
6. Introduction
Initial d
I iti l and moderate l
d t levels of physical
l f h i l
and psychological pressures of
emergency situations can make
incident management professionals
more attentive, energized, motivated,
and focused
focused.
7. What is Hyper-Stress?
Hyper-
yp
• Beyond certain optimal threshold levels, too much stress
from emergency contexts can create dysfunctional physical
and mental impacts
• This is known as hyper-stress
hyper-
8. Psychological Impact of Hyper-Stress
Hyper-
Most significant repercussions of hyper-stress include:
hyper stress
Impact on cognitive capabilities
Impact on decision making
9. Agenda
This presentation will summarize:
The physical and psychological
impacts of emergency and crisis
contexts
Identify many of the hyper-stress
induced diminished cognitive
abilities
How incident management
professionals can prepare for
hyper-stress situations
10. Why Does This Happen:
Responses to Stressors
• Not everyone reacts to specific stressors in the same way
• The most common physical effects of stress are the same in
most people
11. Why Does This Happen:
“Fight or Flight” Mechanism
Fight Flight
Basic hardwiring to deal with urgent emergency
urgent,
situations by either fighting or running away
12. Incident Management Professionals
g
In most instances, incident management professionals will
have had the necessary training and preparation to manage
communications related to emergency and non-emergency
situations.
situations
13. Incident Management Professionals/ Teams
g
However, even the most well trained and prepared professionals
can succumb to anxiety during an incident and make mistakes.
There are two stressful processes that may wear down even the
most resilient and prepared professional or team:
1.
1 Persistent
P i t t occupational stress
ti l t
2. Extreme traumatic events
14. Persistent Occupational Stress
p
Occupational health research indicates that persistent
occupational stress in an unresponsive, unsupportive environment
erodes the wellbeing of professionals
15. Extreme Traumatic Events
Emergencies and disasters may also become extreme traumatic
events that challenge the coping resources of incident management
professionals.
16. Recommendations: Plan for the Disaster
Leverage incident notification best practices to prepare
for or reduce stress before the disaster.
17. Planning for the Disaster – User Preparation
• Prepare your team with what their roles
will be during an incident
• Conduct unscheduled drills to test
incident tifi ti
i id t notification strategies
t t i
• Plan for multi-message scenarios
• Increase message deployment speed
and improve response times
18. Planning for the Disaster – Scenarios
• Conduct drills for multiple scenarios
regularly
l l
• Simulate what would happen if the
incident did occur
• Ensure messages go out to the right
audience in the right order
• Track receipt/confirmation that message
was received
19. Planning for the Disaster – Message Maps
• Message Maps are a database of
messages in predictable sequences
(templates, sample wording, etc.)
• Serve as a roadmap for communicating
• Clear, concise messages created in
advance of an incident that simplify
complex concepts and improve
communication during stressful chaos
• Useful before, during and after and
incident as well as for routine and on-
going communication
20. Planning for the Disaster – Opt In
g p
• If the crisis took place now, would
all the necessarily recipients
ll th il i i t
receive your message?
• Execute regular Opt In programs
to ensure your members,
employees, citizens, constituents
are in your notification system s
system’s
database
21. Planning for the Disaster – Testing
g g
• Test that notification system works
• Test broadcast and message quality
• Test quality of member database and
deliverability
• Test delivery times
• Test confirmation
• Test user knowledge to re-enforce
previous training
22. Planning for the Disaster – Mobility
• Ensure you can deliver a message at
anytime, t anyone, f
ti to from any
location
• Prepare for the off chance you can’t
can t
get to your organization’s physical
building or computer
• Mobile applications can deliver
critical messages even under
adverse network conditions
24. It is no Longer If… It is When?
g
“2011 was costliest year in world disasters”
USA Today January 2012
Today,
24
25. The Everbridge Platform
g
Aware SmartGIS Matrix
Reach your organization Utilize visual
Manage operational
with intelligent intelligence to reach
incidents with targeted
communication and your community, in a
communication
incident i i ht
i id t insight moment s
moment’s notice
A P P L I C AT I O N S
• Elastic Infrastructure • Advanced Mobility
ast c ast uctu e d a ced ob ty
• Reporting & Analytics • Adaptive People & Resource Mapping
• Enhanced Data Management
P L AT F O R M
1,000+ Organizations 30M+ Individuals 100M+ Messages/Year
Global
Reach
26. Gartner names Everbridge a ‘Leader’ in
EMNS Magic Quadrant
Gartner highlights Everbridge
strengths:
• Easy-to-use interface for all skill levels
Easy to use
• Strong ability to serve multiple, key
markets
• Rigorous security and data center
protocols
• Advanced connectivity for mobile
responders
Download the Gartner Magic Quadrant Report: www.everbridge.com/gartner
26
27. Key Co po e ts for Co
ey Components o Communication
u cat o
Ensuring an adequate system for alert, response, and disaster
management should be the basis of every incident management plan
plan.
People
Process Technology
28. System Preparation
Crisis communications system
resiliency, redundancy and
capacity are key
28
29. s on the Person!
Reaching Recipients
g p
• No single contact path is always reliable!
• Survey, opt-in, or test to determine what your contacts use
• Use a multimodal approach get the user on whatever device
approach,
• They are currently using
• At their current location
• Given the communications that are still runningg
• Distinguish between Emergency and Non-Emergency Priorities
30. Target the Person
g
Communications modalities are
evolving,
evolving and so should you
Target the Person, not the device
30
31. Plan, Execute, Test
, ,
Have a plan, ensure you can
execute on the plan, and test the
plan (frequently)
31
33. Note:
Q&A Presentation slides are available on our blog
at blog.everbridge.com
g g
Use the
Q&A
function to
submit your
b it
questions.
33
34. Contact Information & Free Trial
Thank you for joining us today!
Reminder
Everbridge Insights webinars qualify for
Continuing Education Activity Points
Dr. Robert Chandler (CEAPs) for DRII certifications. Visit
www.drii.org
to register your credit.
Robert.chandler@ucf.edu Item Number (Schedule II): 26.3
Activity Group: A
1 Point for each webinar
Test Drive Everbridge Aware on Your Mobile Everbridge Resources
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14-days!
On-Demand Webinars:
Register for the Free Trial Today! www.everbridge.com/webinars
www.everbridge.com/trial-registration White papers, case studies and more
www.everbridge.com/resources
g
Follow us:
www.everbridge.com/blog
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