The document is a resume for Bernadette M. Robinson, who has over 15 years of experience working as a medical receptionist and secretary. She has strong interpersonal, customer service, and administrative skills. Her background includes roles at medical offices, a hospital, and other organizations where she scheduled appointments, answered phones, processed medical records, and ensured smooth front office operations. She is looking to join an organization where she can contribute to their success using her experience.

1. Bernadette M. Robinson
253 South Street  Athol, MA 01331
(413) 336-4833
Medical Receptionist/Medical Secretary
Results-driven, enthusiastic professional with over 15 years in the medical receptionist/secretarial field.
Analytical thinker who builds strong customer relationships through responsive and dependable service.
Goal-oriented manager who applies interpersonal skills to guide the day-to-day operations of people and
processes. Delivers exceptional problem solving skills and an unwavering focus on customer satisfaction.
Meets and exceeds company objectives and customer expectations whether working independently or as a
member of a team. Ensures smooth operation of the front desk, including scheduling appointments, cash,
receipts, patient reception, patient check in, processing mail and telephone reception. Works closely with
medical staff to ensure smooth operation of clinical area, including patient flow and processing of medical
records. Looking to join an organization that will capitalize on my experience and allow me to contribute to
their success.
CORE COMPETENCIES
Interpersonal Skills  Program Management  Database/Spreadsheet Management  Customer Service
E Clinical  Problem Solving  Team Collaboration  Records Management
Time Management  80 W.P.M  Telephone Etiquette  Safety Standards Compliance
Record Keeping  HIPAA  Data Entry  Data Analysis
Microsoft Office Applications Word, Excel, Outlook
EXPERIENCE
Medical Secretary/Receptionist July 2013-August 2014
Dr. Deborah Fabian Orthopedic Surgeon, Gardner MA
 Answered phones and registered patients and primary care doctors information
 Communicated with insurance companies, patients and orthopedic specialist on a daily basis
 Scheduled patient appointments as well as calling patients for accurate and proper scheduling
 Verified patient’s insurance information as well as the demographic information for correct
registration
 Cleaned and supplied exam rooms for patients care
Medical Secretary/Receptionist July 2011-July 2013
North Quabbin Family Physicians, Athol MA
 Assisted and supported patients and the primary care providers
 Answered a multi phone line system and communicated the accurate medical information provided
 Communicated with Insurance Companies on a daily basis
 Retrieved prior authorizations for a various number of procedures and specialist appointments
 Verified patient’s insurance information as well as the demographic information for correct
registration
Medical Secretary/Receptionist April 2009- January 2010
Dr. Richard Genovese, Gardner MA
 Surgical Booking
 Communicating with Insurance Companies on a daily basis
 Retrieving Prior Authorizations for a various number of procedures
 Coding Surgical Procedures and Diagnosis Codes
 Booking client appointments
 Cleaning exam rooms

2. Bernadette M. Robinson Resume, Page 2
Medical Secretary/Receptionist August 2007- April 2009
Athol Memorial Hospital, Athol MA
 Data Entry on the Hospital CPSI System
 Booking Client Appointments
 Receiving Patient Co-pays
 Working closely with the Doctors and the Patients
 Answering phones for a wide range of Doctors
 Retrieving information for Insurance, Doctors and Clients purposes
 Booking Sleep Studies, Echo’s and EEG’s for Patients and Other Medical Offices
Billing Clerk March 1997- April 1999
Catania-Spagna Corp, Ayer MA
 Data entry and Accounts receivable
 Typed correspondents and contracts
 Completed credit checks and Billing for a large multi-market Co
 Responsible for Daily billing
 Answered phones and took customer orders
Billing Clerk/Receptionist March 1995- March 1996
Town of Littleton Housing Rehabilitation Program, Littleton MA
 Data entry and Accounts receivable
 Received bids from Potential Contractors and kept records of payments
 Answered multi-line phone
 Trained the State Grant Programs
 Typed business correspondence
 Legal contracts
 Worked closely with the Cambridge MA, Registry of Deeds
Typing Clerk/Receptionist March 1991- March 1994
Veterans Affairs (V.A.) Hospital, Bedford MA
 Worked with a diversified population; including Chief of Dietetics, Nursing Staff and Patients
 Answered phones filed, and kept books up to date According to O.S.H.A
Education
High School Diploma, Littleton High School, Littleton MA 1986
*References available