[DOCUMENT TITLE] Resume of Katrina Jordan [DOCUMENT SUBTITLE] Seeking a position in medical administration [DATE] March 15, 2023 This resume provides information on Katrina Jordan's background and qualifications for a position in medical administration. She has over 15 years of experience in roles such as medical receptionist, registration and admissions, and scheduling and billing. Her skills include managing patient records, insurance claims processing, and providing excellent customer service. She holds a degree in surgical technology and is proficient in various medical software programs.

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2. KATRINA JORDAN
1211 HARWOOD AVE APR B1
PHONE: 410-845-8420
KATRINA-JORDAN@HOTMAIL.COM
To Whom This May Concern,
I come to you as a friendly, motivated person, who has a passion to serve others and an ability to
pleasantly surprise my customers by doing something above and beyond their expectations.
In reference to the position you have available, I would like to be considered for this vacancy, and
attach my CV with this letter for your consideration. I see your vacancy as a brilliant opportunity
to work for a company that has a genuine drive to be the best in class for its customers.
I consider myself to be an expert at finding ways to make people feel special. I have been working in
this field for over a decade and I feel like I possess the necessary qualities for this position
With my present employer I am charged with ensuring that all customer queries, issues or
complaints are resolved to the satisfaction of all. I always have a smile on my face, possess a positive
and flexible approach to things and can play a vital role in creating a great first impression, thereby
ensuring that all customers receive a VIP service. I do plan on relocating to the Northern Virginia
area as soon as I am able to find employment,
I welcome the opportunity to come in and talk with you about the benefits that I can bring to your
company, and I expectantly look forward to hearing from you.
Yours sincerely,
Katrina Jordan
1211 Harwood Ave b1
Baltimore MD 21239
410-845-8420
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3. KATRINA JORDAN
1211 HARWOOD AVE APR B1
PHONE: 410-845-8420
KATRINA-JORDAN@HOTMAIL.COM
SUMMARY
I am a well goal oriented person who is willing to take a challenge.
I am always willing to increase my knowledge as well as educate others.
Seeking an opportunity for professional challenges to enhance my skills in a dynamic yet stable workplace.
Build a long-term career with an opportunity for professional growth.
HIGHLIGHTS
Self-directed
Time management
Strong problem solver
Resourceful
Dedicated team player
Strong interpersonal skills
Meeting planning
Schedule management
Legal administrative support
Claims appeal procedures
Microsoft Word
Microsoft Excel
Microsoft Power Point
Emden/Assurance
Sms Systems
Meditech Systems
Epic/Mychart
Microsoft Office proficiency
ACCOMPLISHMENTS
Planned and executed all aspects of a major office headquarter move. Increased office organization by developing more efficient filing system
and customer database protocols. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
SKILLS
epic system consultant, balance charts,EOB claims Insurance claims, Meditech,dictation for meetings,Microsoft Excel, Microsoft Power Point,
Microsoft Word, Page, Prepare patient, Research, sales, Scheduling, Sms Medical terminology Pharmacology medical law 10-Key, Account
Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical
Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support,
Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft
PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading
Comprehension, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management,
Travel Arrangements, Travel Booking, Travel Planning, Type [X] WPM, Typing, Vendor Management,
EDUCATION
Northwestern Senior High 09/1995 TO 06/1999
• General studies
•Baltimore city community college
• Degree in surgical technology 01/2000 TO present
EXPERIENCE
Family Health Center Of Baltimore
Baltimore, Maryland
Medical Receptiontist 09/2014 TO PRESENT
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4. KATRINA JORDAN
1211 HARWOOD AVE APR B1
PHONE: 410-845-8420
KATRINA-JORDAN@HOTMAIL.COM
• . A medical office front desk receptionist performs a number of duties, including greeting and scheduling patients and visitors, bookkeeping,
calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping
paperwork organized.
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule;
reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to
patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing
and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
•
St JOSEPH Medical Center
TOWSON, MARYLAND
REGISTRATION/ADMITING 06/2014 to present
• Admitting and discharging patients.
• Enter patient demographic and insurance information into the medical claim software.
• Prepare patient identification band and complete admission papers.
• Obtain signatures for financial responsibility and treatment procedures from patients or guardians.
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Verified and logged in deadlines for responding to daily inquiries.
• Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
• Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
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5. KATRINA JORDAN
1211 HARWOOD AVE APR B1
PHONE: 410-845-8420
KATRINA-JORDAN@HOTMAIL.COM
• Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
• Supervised and trained admitting, billing and collection staff.
• Managed incoming and outgoing calls for busy medical office.
• Successfully established effective systems for record retention by creating database for daily correspondence tracking.
MERCY MEDICAL CENTER
BALTIMORE, MARYLAND
REGISRTATION/SCHEDULING 9/2005 to 11/2014
• Work history Collect all the information necessary to prepare insurance claims and bill patients.
• Appointments Scheduling Prepare charts with orders for treatment drugs.
• Bill patients for their responsible portions.
• Research, correct, and re-submit rejected and denied claims.
• Understand Copays, Coinsurance, & Deductibles.
• Answer patient questions regarding charges.
• Conduct daily audits of patients charts to assure the proper information is documented Transporting specimens to multiple
locations.
• Maintained and organized master Resident Index and information files in master database.
• Handled and processed confidential patient information.
• Coordinated admission processes and prepared medical records and agreement packets.
• Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring
deductibles or co-pays.
• Calculated Coordination of Benefits (COB).
• Increased meeting efficiency by developing meeting agendas.
• Developed more efficient filing systems and customer database protocols.
• Improved communication efficiency as primary liaison between departments, clients and vendors.
• Standardized department filing system to increase efficiency.
M & T Bank
BALTIMORE, MARYLAND
TELLER 10/2002 TO 09/2005
Processing deposits and withdrawals from accounts Analyze customer information to make recommendations for additional
services.
Handles the shipments of cash in and out of the facility Follow up on interested parties and closes sales.
Respond to questions and complaints from customers.
Page | 5

6. KATRINA JORDAN
1211 HARWOOD AVE APR B1
PHONE: 410-845-8420
KATRINA-JORDAN@HOTMAIL.COM
• Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
• Supervised and trained admitting, billing and collection staff.
• Managed incoming and outgoing calls for busy medical office.
• Successfully established effective systems for record retention by creating database for daily correspondence tracking.
MERCY MEDICAL CENTER
BALTIMORE, MARYLAND
REGISRTATION/SCHEDULING 9/2005 to 11/2014
• Work history Collect all the information necessary to prepare insurance claims and bill patients.
• Appointments Scheduling Prepare charts with orders for treatment drugs.
• Bill patients for their responsible portions.
• Research, correct, and re-submit rejected and denied claims.
• Understand Copays, Coinsurance, & Deductibles.
• Answer patient questions regarding charges.
• Conduct daily audits of patients charts to assure the proper information is documented Transporting specimens to multiple
locations.
• Maintained and organized master Resident Index and information files in master database.
• Handled and processed confidential patient information.
• Coordinated admission processes and prepared medical records and agreement packets.
• Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring
deductibles or co-pays.
• Calculated Coordination of Benefits (COB).
• Increased meeting efficiency by developing meeting agendas.
• Developed more efficient filing systems and customer database protocols.
• Improved communication efficiency as primary liaison between departments, clients and vendors.
• Standardized department filing system to increase efficiency.
M & T Bank
BALTIMORE, MARYLAND
TELLER 10/2002 TO 09/2005
Processing deposits and withdrawals from accounts Analyze customer information to make recommendations for additional
services.
Handles the shipments of cash in and out of the facility Follow up on interested parties and closes sales.
Respond to questions and complaints from customers.
Page | 5