Natasha Sylvester-Coles is seeking a medical administrative assistant position that utilizes her background and education. She has over 10 years of experience in medical administration and secretarial roles at NYU Langone Medical Center and SUNY Downstate Medical Center. Her experience includes patient registration, scheduling appointments, maintaining medical records, verifying insurance coverage, and providing customer service. She has strong skills in medical terminology, software systems like Epic and Athena, and Microsoft Office. Natasha holds an Associate Degree in Health Care Office Administration from ASA-The College for Excellence.

1. NATASHA SYLVESTER-COLES
347-756-1667
natsylver@yahoo.com
OBJECTIVE:
To secure a medical administrative assistant position that would utilize my background and education to expand
my administrative medical experience in a hospital setting.
WORK EXPERIENCE:
NYU Langone Medical Center
Secretary II- Intake/Scheduler /Ambulatory Care Center Rusk Rehabilitation 4/2012/ Present
● Provides reception assistance (i.e. greet patients, answers calls) Screens telephone calls in a pleasant and
professional manner.
● Schedules routine appointments and follow ups for visits and procedures.
● Responsible for check-in and check- out. Gather all patient demographics related data and materials
from patients and/or their representatives. Obtains insurance information (ID card, member/group #s
etc.), verifies insurance eligibility electronically. Register patient in patient secure. Collect and ask
patient to sign related documents including HIPAA, MSPQ, ABN etc.
● Monitor intake work queue for timely completion.
● Refers patients who have a question regarding insurance coverage or in need of financial counseling to
the Business office associate.
● Maintains positive and cooperative relationships with physicians, nurses, office and clinical staff.
● Type routine materials such as forms and letters, envelopes etc.
● Scan all necessary documents (insurance card, photo ID, lab requisitions etc.) into the intake system.
● Maintains patient confidentiality.
● May assist, provide guidance and/or train less senior staff with completing intake related duties.
● Performs other related duties as needed by providers and supervisors.
NYU Langone Medical Center 05/2011-12/2011
Central Processing Clerk /Temp
● Collect specimens from the Gravity Drop System or delivery person from both inpatients and
outpatients.
● Provide customer service to laboratories and medical staff.
● Investigate and troubleshoot problem specimens.
● Sort, processes and distributes specimens to various laboratories.
● Assist medical staff with orders and results.
● Perform routine support functions; answering telephones, receiving and sending faxes, daily
maintenance of workstations.
● Perform a number of tasks related to the processing of specimen using programs such as Sunquest and
Epic.
SUNY Downstate Medical Center
Medical Secretary/ Urology Department 9/2008 - 6/2010
● Maintain positive relationships by providing excellent customer service for patients, families,
physicians, residents, staff and hospital administration.
● Handle sensitive and confidential patient information in compliance with HIPAA guidelines and
procedures and distribute policies and procedures to patients.
● Manage patient flow from registration to discharge and maintain patient schedules in Athena System

2. ● Assist patients with all scheduling request for clinic and other consultative and diagnostic services.
● Identifies and resolves patient billing complaints and all other concerns.
● Verify patient eligibility, insurance coverage and authorization for procedures.
● Responsible for collection of office visit fees and ensure files are complete and accurate.
● Responsible for building complete and accurate patient charts, including verifying patient demographic
and insurance information.
● Oversee office inventory for all medical equipment and supplies.
● Perform all administrative tasks and support the Chair, Vice-Chair, and other attendings in the
Department of Urology
● Work on assigned projects as directed by department leadership.
Cookies Department Store
Sales Associate/Cashier 9/1999 - 2009
● Provided excellent customer service by assisting with clothing selections and payments.
● Performed cash and credit transactions within a fast paced environment.
● Responsible for solving customer problems when needed.
● Prepare and oversee coverage schedules.
● Train new associates and cashiers.
SKILLS:
● Ability to perform medical office administration procedures, and medical report writing and
transcription
● Knowledge of medical records management and medical software systems (Epic, Athena)
● Excellent verbal and written communication skills.
● Skilled in Medical Terminology and Medical Emergencies
● Proficient in Microsoft Suite (MS Word, Excel, and PowerPoint)
EDUCATION:
ASA-The College for Excellence, Brooklyn, NY - 9/2008
Associate Degree in Occupational Studies/ Health Care Office Administration, 4.0 GPA