Timberly Burnett is seeking a position utilizing her 15 years of experience in management, consulting, and analytics in a healthcare setting. She has 7 years of healthcare experience including administrative and clerical services. Her most recent role was as an Appointment Clerk at Kaiser Permanente where she scheduled over 200 appointments daily and maintained various healthcare systems. Prior to that she worked in food preparation and as an Office Manager at a high school. She is looking to leverage her background in customer service, databases, budgeting, and care management.

1. Burnett Timberly
1708 North Elva Ave, Compton CA 90222
Phone: 562-513-1069 E-Mail: Timberlyburnett@yahoo.com
Objective
Seeking a position that utilizes my management, consulting, and analytical background in a healthcare setting.
EXPERIENCE SUMMARY
 15 years of experience of customer service; control of department materials and database, budgeting
department access and finances
 7 years healthcare experience; clerical and administration services
 3 years experience in care management in maintaining quality guidelines for homeless shelters
 Typing 40 wpm, 10 keypad, Data Entry
Professional Experience
Appointment Clerk
Behavioral Health Downey, Kaiser Permanente
October 2014 to Present
 Operate and manage scheduling of over 200 appointments per day; which include defusing customer service
complaints.
 Maintain variety of healthcare systems for example cisco, health connect, lotus notes on a regular basis. Which
lead to extracting variety of information from different sources in order to input data.
 Answer telephone calls, which includes addressing inquiries and relaying messages to Healthcare professionals,
for a volume of approximately120 patients daily.
Kitchen Worker
Food and Nutrition Services, Kaiser Permanente
September 2013- October 2014
 Assisted with meal preparation for approximately 200 patients daily.
 Set up serving line for patients with a variety dietary plans based upon their medical needs and dietary
prescription.

2. 2
Office Manager
Soledad Enrichment Academy High School, Los Angeles
June 2012- September 2014
 Processed new student records of incoming freshman and students transferring into the high school.
 Resolved administrative complications regarding staff shortages and incorrect curriculum materials.
 Processed payroll for bi-weekly employers, which included teacher assistants and security officers of the facility.
Resource Worker
Watts Healthcare Corporation, Los Angeles
October 2009- May 2010
 Entered data for approximately 25-30 patients in the social services department.
 Registered patients into the hospital from the emergency room.
 Intake and verification of patient information prior to checking into facility.
Volunteer Services
Medical Records Clerk
St. Francis Medical hospital, Lynwood
June 2003- August 2005
 Processed medical records for patient after been discharge from the hospital.
 Filed records after the completion of charting by medical professionals.
Administrative Intern
Watts Healthcare Los Angeles
July 2008- November 2009
 Managed research work as directed to locate a residence for homeless patients.
 Provided office support to executives in the department; taking notes at meetings, and finding new resources
to prevent teenage pregnancy.

3. 3
Education
 Cal State Dominguez Hills - Bachelor of Sociology, 2014
 Southwest College -Associate of Liberal Arts, 2012
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