The document is a resume for Brian R. Gwin highlighting his experience in public relations, communication, sales, and customer relationship management over 12 years. It summarizes his roles in account management, sales, fundraising, and operations management for various organizations. It also lists his education and references.

1. BRIAN R. GWIN
(601) 606.0680 | brgwin@me.com
Public Relations | Strategic Campaign Planning | Brand Awareness & Development | Project Management
Crisis Communication | Organizational Communication | Salesforce.com | Reputation Management | MS
Office Suite | Mac OS & iOS | Customer Relationship Management | Technical Writing | Solution Development
Presentation Skills | Cross-functional Communications | Adobe Creative Suite | Sales Process | Sales Training
Market Research | Troubleshooting | Public Speaking | Critical Thinking | Critical Analysis
Creative and Resourceful Public Relations, Communication and Sales Professional with over 12 years
experience leading solutions to ensure business units meet or exceed goals by leveraging and sustaining strong
communication and positive customer relationship management. Meticulous leadership professional and
subject matter expert with cross-functional communication skills; individual, business and government sales
experience; and complex problem solver, critical thinker and critical analyst. Customer-oriented
troubleshooter and solution architect seeking to leverage background into a senior business communication,
public relations or sales training role with a progressive company.
CA R E E R A C C O M P L I S H M E N T S
■ Generated client retention by delivering effective customer service while resolving issues,
inquiries, and discrepancies.
■ Through training and management of sales team, achieved the ONLY perfect store customer service
record in history of large chain retail company for 3 years.
■ Developed, designed and implemented new fundraising program that successfully achieved over
300% of expected results in the first year.
■ Managed accounts totaling over $1M in annual revenue, executing superior solution development
services for USM, The Hattiesburg ADP, the City of Columbia and other high-profile clients.
PR O F E S S I O N A L EX P E R I E N C E
Cspire Business Solutions, Hattiesburg, MS 2012-2016
Account Service Representative
Client Account Executive
Began in retail store sales and promoted to first available Business and Government Account Executive
position. Responsible for all aspects of account management.
■ Achieved All Star Sales Award for monthly highest producing sales rep (three times).
■ Received Certificate of Achievement in Business for Outstanding Performance.
■ Assisted fellow team members by training specific sales techniques for particular metrics. During that
period, team moved to number one in the company in those metrics.
Boy Scouts of America, Pine Burr Area Council, Hattiesburg MS 2010-2012
District Executive
Managed all operations of a multi-county region of the Boy Scouts of America. Recruited and oversaw
fundraising and program volunteer teams, fundraising efforts, recruitment of youth members, sales and
marketing, public relations and special projects as assigned.
■ Partnered with local volunteers, steering committees and donors to achieve over 100% of annual
fundraising goals across multiple areas and several separate events.
■ Achieved Winner’s Circle award for meeting recruitment and unit chartering goals against a deadline.
■ Developed and implemented new council-wide fundraising program that added an additional $75,000 in
raised funds above the traditional fundraising programs.
■ Through public presentation and other recruitment efforts, increased youth membership 10.1% over
previous year. Recognized for highest recruitment increase in Council.
■ Served as Secondary Camp Director for youth Summer Camp program. Added additional week of camp
due to increased attendance. National Camp School (NCS) certified Camp Manager.
■ Managed Summer Camp Store to achieve 133% profit increase over previous year.

2. BRIAN R. GWIN PAGE 2
Gwin Investment Developments, Hattiesburg, MS 2007-2010 (full-time)
Self-Employed 2010-Present (occasional, part-time)
Public Relations / Small Business Contract Work
■ Multiple projects: strategic campaign development; sales & marketing; graphic, advertising and logo
design; event planning and management; Public Relations writing, etc.
■ Directly involved with the start to finish creation of the Magic Tomato Restaurant, including restaurant
operations, recipes and functional design; as well as all brand development and marketing.
Squeaky Clean
■ Commercial and residential window cleaning business
Game Crazy, Cedar City, UT / Houston, TX 2004-2007
Store Director (General Manager)
Managed all operations of a large chain retail store. Responsible for all hiring and training. Directly involved
in merchandising, sales, inventory management, customer satisfaction, market/community relations,
community brand awareness, etc.
■ Worked with community and upper management to maintain 91% market share when direct competition
doubled in the market area.
■ Coordinated major events with local community.
■ Established an annual tournament to benefit Southern Utah University.
■ Mitigated customer satisfaction issues to achieve company record of three perfect years without a single
customer complaint reported to customer service hotline. (store or individual)
■ Maintained better than company standards for product return percentages (under 2%; company standard
under 10%). Accomplished this by utilizing and training effective communication about policies before
the sale, along with staff training to help ensure customers chose the right product to diminish risk of
return.
■ Maintained quarterly inventory variances consistently at under 1% (less than half of company allowed
variance at 2%)
Southern Utah University, Cedar City, UT 2004-2005
Advertising Manager, The University Journal Newspaper and University radio station
As a student, Managed advertising sales and design for student run newspaper. Oversaw sales and design
staffs. Ensured client satisfaction with design, size and position in paper.
■ Directly responsible for growing paper (through ad sales) from a single section, four page weekly
printing to a 2-3 section paper running from 16-24 pages.
■ Grew sales team in less than one year from a single individual to a staff of 6 sales reps and one
manager.
■ Achieved such success in a student position that the position was afterward changed to a full-time
university staff position.
ADDITIONAL EXPERIENCE:
Front of House Manager, Cedar Breaks Cafe & Double Black Diamond Steakhouse, BRIANHEAD, UT, 2003-2004
Server Trainer, Head Server, Server, MULTIPLE RESTAURANTS, HATTIESBURG, MS, ORANGE COUNTY, CA, 2000-2003
Missionary, THE CHURCH OF JESUS CHRIST OF LATTER DAY SAINTS, BUDAPEST, HUNGARY, 1998-2000
Multiple FOH and BOH Positions, RED LOBSTER RESTAURANT, HATTIESBURG, MS, 1995-1998
ED U C AT I O N & DE V E L O P M E N T
Bachelor of Arts in Public Relations and Interpersonal Communication, Southern Utah University
Speech Communication Studies, University of Southern Mississippi
Graduate Work in Communication, University of Southern Mississippi
Eagle Scout, three palms, Order of the Arrow
Rotary Club, International Fellowship of Scouting Rotarians
Bilingual, English, Hungarian

3. BRIAN R. GWIN REFERENCES
Russell Delk
Area Sales Manager, Cspire Business Solutions
Most recent immediate supervisor
6184 US Hwy 98, Ste. 200
Hattiesburg, MS 39402
601.498.8524
Email: rdelk@cspire.com
Keith V. Erickson, Ph.D.
Professor of Speech Communication
University of Southern Mississippi
118 College Drive, Box 5131
Hattiesburg, MS 39406
601.266.4271
Email: keith.erickson@usm.edu
Brenda Westley
Owner - The UPS Store, Hattiesburg, MS
multi-faceted 7+ year professional relationship
6068 US Hwy 98, Ste. 1
Hattiesburg, MS 39402
601.550.0074
Email: bcwestley@comcast.net