Sarah Copeland has over 10 years of experience in customer service and healthcare, including as a Branch Coordinator at Apria Healthcare where she manages employees and ensures customer satisfaction. She has a Bachelor's degree in Health Administration from the University of Phoenix and certificates in Medical Assisting and Health Management.
Helped to enhance patient compliance by providing effective clinical support options. Established ongoing communications with physicians and staff in efforts to help optimize patient care. Educating our referral sources and patients on the healthcare services Lincare provides.
Compiled and recorded medical charts, reports, and correspondence, using typewriter and personal computer.
Transcribed recorded messages and practitioner's diagnosis and recommendations into patient's medical
record. Transmitted correspondence and medical records by mail, e-mail, and fax. Greeted visitors,
ascertained purpose of visits, and directed to appropriate staff. Routed messages and documents such as
laboratory results to appropriate staff. Answered telephone and directed call to appropriate staff. Maintained
medical records and correspondence files. Prepared and transmitted patients' bills. Scheduled patient
diagnostic appointments and medical consultations. Took dictation in shorthand.
Helped to enhance patient compliance by providing effective clinical support options. Established ongoing communications with physicians and staff in efforts to help optimize patient care. Educating our referral sources and patients on the healthcare services Lincare provides.
Compiled and recorded medical charts, reports, and correspondence, using typewriter and personal computer.
Transcribed recorded messages and practitioner's diagnosis and recommendations into patient's medical
record. Transmitted correspondence and medical records by mail, e-mail, and fax. Greeted visitors,
ascertained purpose of visits, and directed to appropriate staff. Routed messages and documents such as
laboratory results to appropriate staff. Answered telephone and directed call to appropriate staff. Maintained
medical records and correspondence files. Prepared and transmitted patients' bills. Scheduled patient
diagnostic appointments and medical consultations. Took dictation in shorthand.
Very determine and hardworking individual looking for stability in Health Care industry. Consider myself as a team player, enjoy helping others and looking for opportunities to obtain my long term goal to becoming one of the best Certified Professional Coders in Health Care.
1. Sarah Jeanne Copeland
1244 East Avenue E • Lancaster, CA 93535 • United States
661-341-6750 • SarahCopeland86@Hotmail.com
Summary of Qualifications
• Received "Excellent Customer Care" award for showing quality care to the patients.
• 10 + yeas of customer service experience
• 8 + years healthcare experience including billing, authorizations, scheduling
Professional Experience
Apria Healthcare Inc., Lancaster, CA, United States June 2008- Present
Branch Coordinator
Managed and trained new employees. Respond to telephone calls from patients and referral sources. Ensures customer
satisfaction is obtained by answering questions, resolving issues and using proper phone etiquette. Maintains communication
with dispatcher regarding equipment orders and patient concerns. Effectively communicate with patient and referral sources
to ensure complete resolution of inquiry. Ensures all necessary paperwork and/or data entry is completed accurately to
facilitate efficient delivery of the order placed. Troubleshoot equipment problems and resolves service related issues.
Complies with and adheres to all regulatory compliance areas, policies and procedures. HIPPA.
All American Products, San Fernando, CA, United States May 2007 –April 2008
Customer Service
Use telephones/email to reach out to customers and verify all account information. Resolve customer complaints via phone or
email. Assist with placement of orders, price quotes, refunds, or exchanges. File daily paperwork.
AV Family Health, Lancaster, CA, United States April 2007 – May 2007
Medical Assistant
Telephone management, data entry, patient health history, vital signs, giving injections, preparing patients for minor office
procedures, rooming patients.
Interviewing Services of America, Lancaster, CA, United States April 2006 –April 2007
Data Collector
High volume of telephone interviewing and communication, data entry, customer service, maintaining high quality standards.
China Empire, Lancaster, CA, United States September 2003 –April 2007
Assistant Manager
High volume of telephone orders, Greet customers and seat them accordingly, take orders and provide information about
menu items, ensure order quality and quantity prior to serving, deliver food, accept payment in cash and credit card.
Education
University of Phoenix, Lancaster, CA, United States November 2014 – November 2016
Bachelor of Science in Health Administration with a concentration in Health Management
GPA 3.17
Health Management Certificate
University of Phoenix, Lancaster, CA, United States November 2012 – November 2014
Associate of Arts in Health Care Administration
GPA 3.42
Bryman College, Reseda, CA, United States September 2006 –April 2007
Certificate in Medical Assistant
Desert Sands Charter High School, Lancaster, CA, United States October 2004
High school diploma
Additional Information
• Skills: Microsoft Office, Type >50WPM, Communication, Multitasking, Prioritizing, Organization, Dependability