1. Irwin, Laura M.
512-363-0160
wanderingpragmatist@gmail.com
801 Bushmills Court, Pflugerville TX 78660
Summary
Knowledgeable medical billing specialist with over 9 years total experience in both clinic and office
settings whose strengths include communication, attention to detail, financial reporting analytics, speed
and low error percentage, excellent interpersonal skills, and being both a capable teacher as well as
dynamic learner
Education
The University of Texas at Austin
May 2010| English & Classical Civilization Bachelors of Arts
 Received scholarships to UT due to being a National Merit Scholar and National Hispanic Merit
Scholar
 Member and current V.P. of local alumni chapter of Kappa Delta Chi, Inc. A sorority who’s focus is
education and community service. As we KDChi’s say, Leading with Integrity, United through Service
Experience
Insurance Follow-Up Rep I. September 2012 – December 2014
Covenant Management Systems | 4616 W. Howard Lane, Ste. 850 Austin TX 78728
 Thoroughly researches reasons for denied claims as assigned in work queues to resolve outstanding
balances and investigate claims where no remittance has ever been received.
 Takes appropriate follow up action on denied claims based on the ANSI Reason Code, medical
chart review, NCCI, payer policy, eligibility and so forth. Either prepares corrected claims, appeals,
performs write off actions or assigns financial responsibility to next party in accordance with
company and payer policy.
 Identifies and documents new payer denial trends, and notifies supervisor for escalated follow up.
 My original employment here at CMS was as a Posting Representative II, and then was moved to
having a dual position in the Support Services department as a SS Rep I. Ultimately I've now
received an additional promotion to Insurance Follow-Up Rep I. This I think speaks to my ability to
learn quickly, efficiently, and effectively, so much so that I rise through the ranks with speed and
ease.

2. Resume:
2
Office Manager September 2005 – September 2012
Austin Bariatric Clinic | 5900 Balcones Drive Austin TX 78731
 Initially began as office assistant so early on duties were all clerical, however through experience
and intelligence was elevated to final position of office manager and duties, and knowledge base,
grew exponentially
 Handled all financials of practice, all coding & billing, insurance authorizations, collections,
provider/patient relations and some medical assistant type tasks, i.e. taking vitals, manual BP,
glucose sticks & UA's.
 Relayed all information needed for updating practice owners with expenditures, revenues,
projections, and any relevant particulars to functioning of clinic as a whole
 Maintained all marketing/advertising through use of website dashboards and all social media
outlets for the clinic, i.e. clinic Facebook page, twitter account, and blog spot
Skills
 9+ years total medical billing and clinical experience, 4 years of
which was managerial
 Excellent communicator, whether it be spoken or written
capable of dynamic learning and adaptability, great with
researching, people and sales
 Experience with onboarding process of new employees and 2
NP’s to small provider run practice
 Natural leader, through actions and interaction with peers, good
role model to my colleagues who also enjoys and excels at
assisting others who may need learning a new facet of software,
newly implemented protocols, etc.
 Comfortable with eCW, Navicure, Availity, Quickbooks, Intuit
Payrolls, accounting reports, and all main insurance carriers
websites, especially TMHP, VA, CHAMPVA, & all Tricare's