Heather Pressler has over 23 years of experience in various medical roles including as a medical assistant, surgery scheduler, and administrative assistant. She has worked in cardiology, plastic surgery, ENT, family practice, and technical services. Her skills include scheduling procedures, performing clinical tasks, working with electronic medical records, billing, and acting as a liaison between patients, physicians, and insurance companies. She holds a medical assisting degree and is seeking a position to utilize her education and experience.

1. 13018 Williamsburg Ave NW
Heather Pressler 234-706-9111
Uniontown, Ohio 44685 hpressler0@gmail.com
Administrative Assistant Medical Assistant Surgery Scheduler Office Coordinator
OBJECTIVE
To leverage my education, training, and experience into a position to increase practice efficiency and effectiveness as well as
benefiting patient satisfaction.
SKILLS AND QUALIFICATIONS
Skilled professional Medical Practice Administrative Assistant and Certified Medical Assistant
 23 years of medical and surgical practice experience encompassing:
o 10 years of clinical experience o 6 years in Plastic Surgery
o 5 years in Cardiology o 7 years in Ear, Nose & Throat
o 4 years in Family Practice o 1 year in Technical Services
 Medical Systems/Technology:
o EMR-Medi-evolve/ E-clinical works o Micro Sys MD
o Epic o GEMMS computer system
 Medical/Clinical experience:
o EKG, holter and event monitor, prothrombin times o Immunizations/injections - adult and pediatric
o Respiratory testing o Phlebotomy - adult and pediatric
o Nurse triage o In-office surgical procedures
o UA procedures o Wound care
 Secretarial, billing and back office experience:
o Prescription refills o Charges, checks, deposits, statements, reports
o Order/schedule procedures, surgeries, lab, testing o Patient, physician, insurance company liaison
o Testing and lab work collection/review o Medical/office parts and supplies
o Insurance approval/pre-certification, electronic claims o Multi-line phone system, patient call triage
 In-depth knowledge of medical terminology
EDUCATION
Portage Lakes Career Center; Uniontown, OH 1988-1990
Medical Assisting Degree
EXPERIENCE
Northeast Ohio Cardiovascular Specialists; Akron, OH June 2010 – Present
Referral Coordinator – EP Department; January 2016 – Present
 Triage patient and provider calls
 Triage lab orders and review, enter labs for physicians
 Administer and deliver faxes and other communications
Medical Assistant – EP Department; March 2014 – December 2015
 Perform electrocardiograms, holter monitors, event monitors, and prothrombin times
 Work with providers to obtain medical histories
 Instruct patients about medication and special diets
 Explain treatment procedures to patients, prepare patients for stress testing
 Perform vitals on patients, room patients, input history and all information into EMR
 Maintain sample drug cabinet and dispose expired medications
Medical Secretary – EP Department; June 2010 – March 2014
 Triage patient calls, triage and perform prescription refills
 Schedule lab and outpatient/inpatient testing
 Prepare EP procedure paperwork for hospital lab
 Collect all testing performed prior to patient’s office visit with physician or nurse
 Pre-certify procedures and testing with insurance companies

2. 13018 Williamsburg Ave NW
Heather Pressler 234-706-9111
Uniontown, Ohio 44685 hpressler0@gmail.com
Summa Physicians Inc; Uniontown, OH October 2009 – May 2010
Certified Medical Assistant
 Schedule lab and outpatient/inpatient testing
 Patient intake and check-out, assess any emergency triage walk-in patients
 Perform vitals on patients, room patients, input history and all information into EMR
 Perform EKG’s, draw blood; give injections of medicine and immunizations with doctors order
 Fill out script authorization and all physical forms for patients
 Assess patient needs for doctor visit and perform appropriate tests
Northeast Family Healthcare; Tallmadge, OH August 2006 – October 2009
Certified Medical Assistant
 Perform vitals on patients, room patients, input history and all information into EMR
 Draw blood; give injections of medicine and immunizations with doctors order; perform EKG’s
 Fill out script authorization and all physical forms for patients
 Assess patient needs for doctor visit and perform appropriate tests
Akron Plastic Surgeons; Akron, OH August 2000 – May 2006
Surgery Coordinator / Scheduler
 Schedule patients for surgery, make hospital reservations, send surgery orders to patients
 Approve procedures with insurance companies and insurance verification
 Counsel patients and families for special procedures
 Order and review lab work; liaison for patients and physicians
Summit ENT Specialists; Akron, OH September 1999 – August 2000
Office Coordinator / Manager, Business Clerk
 Order medical and office supplies; call in prescriptions
 Send electronic claims, printing/mailing claim forms, and insurance pre-certification
 Post charges, insurance checks, personal checks, prepare bank deposits
Casto Technical Services; Charleston, WV October 1998 – July 1999
Secretary / Receptionist
 Type monthly quota reports, fax, file, and post mail
 Coordinate training
 Order and invoice parts, process overnight packages
Ear, Nose, & Throat Associates Inc.; Charleston, WV May 1992 – July 1998
Medical Assistant / Surgery Coordinator; April 1993 – July 1998
 Schedule surgery and post-op appointments for five physicians
 Counsel patients regarding surgery, answer any medical questions regarding surgery
 Write orders for preoperative testing
 Review lab work for physicians
 Verify insurance and pre-certification of surgeries
 Make hospital reservations, provide hospitals with physicians’ orders
Business Office Clerk; May 1992 – April 1993
 Check patients in and out of office
 Post insurance checks
 Bill all daily charges, prepare daily deposit
 Explain and send itemized statements to patients