1. Serina Aguieiras
58 Munroe Drive
East Hampstead, NH 03826
Phone: 781-727-1631
Oscar11612@gmail.com
OBJECTIVE:
To obtain a position that would allow me to utilize my skills in medical
office support, customer service, and communications as well as solidify
other relevant skills with the opportunity for new challenges and room for
personal and professional growth.
RELEVANT SKILLS:
• Microsoft Outlook • IDX
• Internet Explorer • US Bank
• Microsoft Word • ROE
• Microsoft Excel • LMR
• Word Processing 70 WPM • Patcom Plus
• POS Device • IDX Super user
• Patient Gateway • Kronos WFC
• CRMS • ARO
RELEVANT WORK EXPERIENCE:
2016-Present Pure Haven Essentials
Independent Consultant:
Being part of a business in which you get to share knowledge of products that are
organic, non-toxic, safe and all natural. Making your own schedule hosting
parties at home, online or hosting parties for customers at their home.
2016-Present Stop and Shop Peapod North Reading, Ma
Overnight Stocker:
Peapod night crew clerks work on the late night shift, stocking product
shelves, building and replenishing displays, and ordering merchandise. During
store hours overnight stock clerks provide friendly and courteous customer
service.
2006-2013 MGH/Revere HealthCare Center Revere, Ma
Patient Service Coordinator II:
Responsible for screening telephone calls and ensuring that patient’s urgent
complaints are directed immediately. Schedule regular/urgent specialist
appointments/testing using IDX, CRMS, ARO, or MGH Radiology Order Entry
System. Verify insurance eligibility, batching encounter forms, patient billing,
collecting co-payments/balancing co-payments, LMR scanning, data entry,
faxing, scheduling specialty referral appointments and payroll.

2. 2006-2009 MGH/Chelsea Imaging Center Chelsea, Ma.
Patient Service Coordinator II:
Responsible for screening telephone calls. Check-In patients, scheduling MRI
and CT scan appointments using IDX RAD entry system. Confirmation calls and
asking prescreening form questions, filing, verify patient information, preparing
charts and patient information for appointments scheduled.
2002-2005 MGH/Revere HealthCare Center Adult Medicine
Patient Service Coordinator I:
Secretary to 5 primary care physicians including the Chief of Adult Medicine
Responsible for screening heavy volume telephone calls and ensuring that
patient’s urgent complaints are directed immediately. Schedule regular/urgent
specialist appointments/testing using IDX or MGH Radiology Order Entry
System. Verify insurance eligibility and referrals, look–up patient information
and test results as requested by provider on the LMR Web. Provide cross-
coverage for other secretaries & clerical staff. Perform other medical office
duties to ensure patient quality service, such as, faxing, data entry, filing, liaison
between triage nurse & ambulance dispatch, etc.
2005-2006 MGH/Revere HealthCare Center Specialties Dept.
Patient Service Coordinator II:
Responsible for screening telephone calls and ensuring that patient’s urgent
complaints are directed immediately. Schedule regular/urgent specialist
appointments/testing using IDX or MGH Radiology Order Entry System. Verify
insurance eligibility, decrementing encounter forms, collecting co-payments,
scheduling Speech appointments. Perform other medical office duties to ensure
patient quality service, such as, faxing, data entry, filing, etc.
EDUCATION:
2001 Early Childhood Education, North Shore Community College
EXCELLENT REFERENCES FURNISHED UPON REQUEST