This document provides a summary of Barbara Larsen's experience as a Business Analyst and Computer Operator with over 20 years of experience in mainframe data centers. She has expertise in areas such as tape and DASD management, mainframe automation, FTP, and database management. Her experience includes roles at Northwest Community Hospital, Acxiom, Verizon Wireless, Independent Statistical Services, and Bank One.
1. Barbara A. Larsen
519 N. Alfred
Elgin, IL 60123
Home Phone: (847) 888-4268
Email: BarbaraAnneLarsen@gmail.com
SUMMARY
A Business Analyst with over 20 years experience in a mainframe data center. My
areas of expertise are Computer Operator, Tape and DASD Management, Mainframe
Automation, FTP, with strong data base management skills.
EXPERIENCE
Northwest Community Hospital –Arlington Heights, IL - September 2011 - Present
• Computer Operator/ Service Desk Operations Analyst – September 2011 –
Present
- Monitor Data Center interfaces, network backups, and distributed computer systems using
solarwinds, vmware, dsview, HPF, Egate, andAllscripts
- Process batch related jobs in accordance with the computer operations schedule and monitor
computer jobs for completion.
- Support Cerner and McKesson applications
- Provide first level support to end users for all issues.
- Assist in resolving problems, restoring files and databases, and rerun jobs as needed
- Perform Electronic data interchange between providers via FTP
- Monitor computer room environment, including the HVAC and power supply
Acxiom – Downers Grove, IL June 2012 – July 2013
• Entry Production Support Analyst – March 2013 – July 2013
- Monitor for equipment failures or errors in performance
- Monitor several LPARs and processes utilizing SDSF, JES2, MIM and OPSMVS
- Manage multiple problem ticket queues
- Provide Level One support and work with other Acxiom internal systems, network support
teams, account services, vendors and external clients
- Initiate Triage calls
- Offsite storage rotation
• Computer Operator – June 2012 – Feb 2013
- Process batch related jobs in accordance with the computer operations schedule and monitor
computer jobs for completion.
- Assist in resolving problems, restoring files and databases, and rerun jobs as needed
- Perform Electronic data interchange between providers via FTP
- Server rotation
- Use Microsoft Access for monthly usage reporting
- Offsite storage rotation
Verizon Wireless -Elgin, IL 2011
• Customer Service Representative – March 2011 – October 2011
- Provide superior customer service in a fast-paced, intense and results-driven environment
- Troubleshooting telecommunication service and equipment issues
- Research and resolving billing inquiries
- Payment processing
- Equipment orders
2. Barbara A. Larsen - Continued
Independent Statistical Services-Des Plaines, IL – 2002-2008
• Operations Support Specialist – 2005-2008
- Project manager for restructuring key process of department, eliminating 21,000 manual tasks
annually
- Creating and maintaining procedures
- Responsible for training employees on new processes
- Design, test and install new processes while insuring the integrity of the environment
- Troubleshoot problems related to software and mainframe programs
- Member of Disaster Recovery team
- Worked with DBAs using SQL for tape usage tracking
- Member of Disaster Recovery Plan development team
- Directed the FTP process for data submissions between our company and our associates
- Computer operator tasks, as needed
- Participated in contract negotiations for offsite storage
• Tape Librarian – 2002- 2005
- Managed the processing of all outgoing tapes to vendors insuring accuracy in record-keeping and
security issues
- Process tapes for disaster recovery
- Responsible for all incoming vendor tape processing and tracking
- Wrote and maintained company policies and procedures
- Monitor and maintain live and scratch tapes for a 24/7 live environment
- Insured accuracy of all tape retentions showing special attention to retention forms
and special projects
- Reduced offsite storage by 35% resulting in substantial corporate cost savings
Bank One (formerly First Card) Elgin, IL –1977- 2001
• Operation Supervisor – 2000-2001
Production Services / Systems Business Analyst SR - 1995 – 2000
- Supervised staff in a 24/7 mainframe and midrange Data Center
- Trained new staff members
- Responsible for all incoming vendor tape processing and tracking
- Wrote and maintained department policies and procedures
- Prepared employee evaluations and development plans
- Prepared RFP’s and evaluations for vendor selections
- Developed vendor partnerships
- Maintained first line of presence in Data Center to research equipment problems for offsite
system administrators
- Worked with end users and vendors to trouble-shoot, research and resolve problems related to
software products
- Maintained first line of presence in Data Center to insure integrity of physical security and that
all corporate policies were followed
- Implemented the automation of a tape library and monitored its functions to insure desired
results were maintained
- Responsible for the procurement of all tape library related supplies and creating floor plans for
the tape environment
- Responsible for processing and (or) addressing user requests on UNIX servers
- Processed all outgoing tapes to vendors insuring accuracy in record-keeping documentation and
proper security measures
3. Barbara A. Larsen - Continued
- Managed disaster recovery as related to tape data-sets utilizing a tape library system
- Responsible for all incoming vendor tape processing and tracking
- Responsible for creating and maintaining procedures
- Responsible for automating tape process of 600-1000 disaster recovery tapes per day.
- Managed automated tape library that saw growth to ten silos with 170,000 tapes
- Monitored, maintained and balanced all live and scratch tapes within ten silos while insuring
daily batch requirements were met
- Responsible for the closure of the 170,000 tape library, insuring the accuracy of retaining over
20,000 tapes for legal purposes
- Member of numerous implementation, upgrade and conversion project teams
EDUCATION
• Judson College – Elgin, IL – May 2004
- Bachelor of Arts - Management & Leadership - MIS concentration
• Elgin Community College – Elgin, IL- 2009- 2010
- Course work in Computer Forensics
• Elgin Community College – Elgin, IL- December 2005
- Associate of Applied Science in Network Specialist - high honors
- Vocational Specialist Certificate in Data Communications and Networking - high honors
- Basic Vocational Specialist in Network Administration - high honors
- Basic Vocational Specialist in Computer Service Technician - high honors
• Elgin Community College – Elgin, IL- December 1999
- Associate in Science - Computer Science concentration
- Basic Vocational Specialist in COBOL Programming
COMPUTER SKILLS
Microsoft Windows XP, Vista, Windows 7, MAC OS X 10.4.11, MS-DOS, Word 2010,
PowerPoint, Excel 2010, Access, Lotus Notes 7, Dreamweaver MX 2004, Visio, FTP , PGP, SSL,
SSH, Win Zip, WS_FTP Professional, WS_FTP Server, CuteFTP, FDR/ABR, CA1, Linux, Unix,
JCL, ISPF, CONTROL T, M and D, IBM RMM, SQL,SAS, HTML, PHP, S-tools, Forensics
toolkit, metaviewer, jphide, truecript, passware, AS400 support , MVS, VTAM, JES2, CA-Casd,
Remedy, BMC Patrol, AS400, STK silo. EMC software, Nagios, Solarwinds, DSView, Anyqueue,
Epic, Cerner, McKesson, Allscripts