Brian C Brink is seeking a role utilizing his strong problem solving and technical skills to act as a liaison between business and IT groups. He has over 15 years of experience facilitating software deployments and acting as a point of contact between development, operations, and clients. His background includes deployment coordination roles at Tata Consultancy Services and Target Corporation where he trained associates, created processes, and ensured compliance.

1. Brian C Brink
18861 97th
Place N
Maple Grove, MN 55311
(612)990-6255
OBJECTIVE
Utilize my strong problem solving skills and technical background to act as a
liaison between business and IT groups.
SKILLS AND CERTIFICATIONS
 Strong verbal and written communication skills.
 Experience with SCCM Deployment tool.
 Strong focus on process definition and improvement.
 Technical competencies in Microsoft OS platforms.
 Experience with SOX and PCI compliance reporting
 Experience with STAT deployment tool for Peoplesoft deployments.
 Extensive experience with professional Audio and Video production
 Strong people and negotiating skills.
EXPERIENCE
Tata Consultancy Services, Minneapolis, MN (2014-Present)
Process Analyst/Deployment Coordinator
 Facilitated deployments for Target Corp of internally developed and third party software to
Stores and Distribution centers, using the SCCM deployment tool.
 Acted as a liaison between business representatives and IT Operations. Determined
problems, gathered requirements, set expectations, and guided the client through the
deployment and Change Management processes.
 Worked with clients and associates on continual process improvements.
 Trained TCS associates in Target Corp deployment processes and best practices
 Telecommuted for 2 years delivering excellent client service and interaction.
Target Corporation, Minneapolis, MN (2001-2014)
Process Analyst/Deployment Coordinator (2008-2014)
 Facilitated deployments for Target Corp of internally developed and third party software to
Stores and Distribution centers,and all of Target network using the SCCM deployment tool.
 Acted as a liaison between business representatives and IT Operations. Determined
problems, gathered requirements, set expectations, and guided the client through the
deployment and Change Management processes using Service Now.
 Created and implemented process changes for IT – Operations teams. Created process
flows, supplemental documents, and training materials.
 Created processes for expedited deployments for high priority deployments to stores servers
and workstations.
 Facilitated compliance reviews for SOX and IT General Controls. Submitted and presented
required evidence to Target Assurance and Ernst & Young auditors. Worked with partners to
improve audit reporting processes saving 50% in time and effort.
 Acted as a point of contact between Stores development groups and our deployment offshore
associates. Duties included continual process improvements, escalation of service issues,
and point of contact to other members in the Enterprise Client Technology and Corporate IT
groups.
 When Target Corp decided to start utilizing off-shore and near-shore resources to perform
deployment tasks, I trained and coached new associates in deployment processes and best
practices.

2.  Coordinated package and remedy work with offshore resources (TCS India), provided
training and feedback on their work.
 Assisted in the implementation of an automated UNIX deployment tool using Blade Logic.
Systems Engineer (2001-2008)
 Facilitated deployments for Target Corp of internally developed and third party software to
Stores and Distribution centers, using the SCCM deployment tool.
 Maintained a strong relationship with the developers of the installed applications.
Communication primarily involved troubleshooting any application problems that arose during
or after the deployment process as well as answering questions on our application and
security standards.
 Worked closely with release managers in scheduling the installation, reviewing the installation
instructions, and overcoming any problems before or during the application deployment
process.
 Identified the risk and impact of proposed changes to the environment of Stores servers and
workstations and worked to resolve potential problems before the changes are applied to the
production environment.
 Worked with Technical team on implementing a new deployment tool called STAT. This tool
was used for deploying Peoplesoft code to UNIX servers.Trained my deployment team
members on the use and best practices for this tool.
 Helped design and implement deployment processes for Stores and distribution center
deployments using Tivoli Software distribution tool. Worked with clients on continual process
imrpovements.
 Generated metrics out of our WBSD/Tivoli deployment tool, identified trends, and worked to
resolve recurring problems.
Genesis Travel Network, Edina, MN (2000-2001)
IT Manager/Systems Administrator
 Managed and maintained all in house IT systems including, servers, workstations,
printers/copiers, phone systems and VPN network
 Made technical and purchasing decisions on all new software.
 Identified the risk and impact of proposed changes to the environment of 20 in house travel
agents and 4 travel reservation systems.
 Worked on process improvement for in house technical support.
 Improved reliability and stability of all travel reservations systems for a group of 30 remote
travel agents.
Speak the Word Church, Golden Valley, MN (1993-2000)
IT Manager/Creative producer/Audio and Video Engineer
 Managed and maintained all in house IT systems including, servers, workstations,Digital
video and Audio production systems, printers/copiers, phone systems.
 Maintained and upgraded Retail POS systems in the bookstore and as well as performing
System Administration duties for the Windows network.
 Managed the project for installation of all new network cabling and infrastructure.
 Made technical and purchasing decisions on all new software.
 Directed Music, Produced, recorded, and directed 5 CD’s of music.
 Directed music for performances and theatrical productions.
Education
 B.A. degree from University of Minnesota
 High School diploma Richfield Senior High
Hobbies
 Music,Music production, Photography, Waterskiing, Snow skiing