Ruth Heberling is seeking a position as a Medical Records Clerk or Receptionist. She has over 20 years of experience in medical records and reception work, including her current role as a Medical Records Custodian for the Fort Worth Police Department since 2013. Previously, she held roles as a receptionist for various medical facilities in Texas and Iowa, including First Choice Emergency Room and Community Health Care. She has extensive skills with medical software and records systems as well as excellent communication skills from interacting with patients, staff, and outside organizations.

1. 682-667-6917
Ruthheberling23@gmail.com
RUTH HEBERLING
OBJECTIVE
To secure a position that utilizes my skills and experience as a Medical Records Clerk and
Receptionistwith excellent communication skills and ability to work with patients ofall
backgrounds for a company that desires a hard-working employee with a positive attitude and good
work ethic.
WORK EXPERIENCE
Fort Worth Police Department
Human Resources Medical Records Custodian (MRC)
May 2013- Present
Work as MRC and perform such duties as
 entering the first report ofinjury the third party administrators system
 requesting scene photos and police reports
 verifying secondary employment ofthe injured worker
 Maintain spreadsheets and departmental databases daily with updated medical for
occupational and non-occupational injuries
 Daily correspondence with the third party administrator for the city worker comp claims,
and sharing information as needed
 Contacting employees, medical providers and Emergency rooms for medical and updates
Responsible for tracking FMLA and Major Medical Sick Leave usage and hours and maintain a
recorded system showing the results
 send ofthe FMLA packet to employees
 Manage, update, and correct medical records
 Transfer employeeswith medical restrictions to newassignments
 Work with Internal Affairs as requested
 Contacting employees, medical providers and Emergency rooms for medical and updates
 Notifying Emergency Rooms ofincoming injured employees and providing demographics
and also worked with the traumatic incident coordinator to insure the injured employees
are cared for. Constant communication with Peer Support in regards to updates and
location moves
 Participating in meetings with Legal, the Chiefof police staff, Leave extensions,
Employment options and ADA, Occupational Health and Safety, Academy staff, Safety
Coordinator. Providing the documentation needed for the meeting. Conducting ADA open
dialog conversations and attending ADA meetings
 Conduct monthly trainings at the Academy for Leave and Return to work trainings and
also conducting a version for the recruits at the academy
Training for position
 NIMS/FEMA
 Mid Cities HRfor FMLA revisions
 FMLA training for PeopleSoft
 Workers Compensation project for Six Sigma and working to stream line processes
 Peer Support
 Meetings with Medical facilities to stream line processes
Skills and qualifications
 PeopleSoft
 Microsoft PowerPoint
 CorVel software’s

2.  City ofFort Worth internal systems
 HIPAA and FMLA
CABELA’S
Outfitter
October 2012-May 2013
Worked as Outfitter in several departments in the store.Main objective is customer service and
assisting the customers every need
 Performed opening and closing duties, kiosk sales, ordering from outside companies and
stores for customers, and placing special orders in to furniture companies
 Maintained departments’ appearance and unloaded freight and stocked department
Responsible for all incoming and outgoing calls and coverage for other departments
First Choice Emergency Room,Fort Worth, TX
Front Desk Receptionist
January 2012 – October 2012
 Worked as a receptionist checking in patients,answering phones and working with
incoming customers
 Performed occasional janitorial duties as needed
 Obtained insurance information, maintained medical charts, verified payments and billing
and insurance coverages
 Assisted with emergency situations
 Performed shift change duties
Community Health Care, Davenport IA
Medical Records Clerk, Receptionist, Lab Clerk, Scan Stat
October 2004 – August 2011
Worked in many capacities for this non-profit health clinic that served the underprivileged,
unemployed, homeless, and uninsured community in Davenport, IA.
 Receptionistfor Homeless Outreach, Pediatrics, OB/GYN, Family Practice and Family
Practice Triage. Duties included:
Answering phones, scheduling appointments, insurance verification, patient interaction,
accounts receivable, reconciling the budget,and deposited daily moneys
 Successfully trained several new employees at the clinic to ensure proper techniques were
instilled and all trainees felt comfortable working independently
 Effective interpersonal communications with doctors, nurses, support staff, patients,and
employeesfrom other medical facilities and hospitals. This included daily interaction with
unsatisfied patients and dealing with sensitive situations in public areas, and maintaining
strict patient confidentiality procedures
 Formal training including Airborne Pathogens; OSHA; Patient Resolution; Intercultural
Communication
 Employee Mediation; State, Federal and HIPPA confidentiality laws, JACHO
accreditation, and other on-the-job training as needed
BettendorfMedical Center, BettendorfIA
Medical Records Clerk, Phone Receptionist
August 1997 – October 2004
 Worked in many capacities in this private family practice that served the local community
 Phone receptionist who took calls from patients,doctors officers,coroners,and took
messages for triage nurses and the doctors and nurses at the facility
 Medical Record-keeping included pulling charts for scheduled patients, daily mail,
transferring and purging medical records, communication with coroners and funeral

3. homes, filing papers and follow-up communication with doctors and support staff both
inside and outside the clinic
 Formal training including Airborne Pathogens; OSHA; Patient Resolution; Employee
Mediation; State,
 Federal and HIPPA confidentiality laws, JACHO accreditation, and other on-the-job
training as needed
OTHER SKILLS AND QUALIFICATIONS
Experience with commercial and in-house computer software, including Medical Manager, Next
Gen,
Health Pro XL, Health Pro Legacy, Quest Diagnostics, Microsoft Word and Excel, Windows
Excellent interpersonal communication, positive and enthusiastic attitude, quick learner
EDUCATION
BettendorfHigh School, Degree Awarded in1990