Lilia Cordova has over 25 years of experience in various medical receptionist and records roles. She has expertise in areas like front office reception, medical records management, appointment scheduling, billing and coding. Her most recent role was as a medical receptionist and records clerk from 1998 to 2014 for a family practice and specialty medical group. She is proficient in EMR systems, HIPAA compliance, and has strong communication, organizational and computer skills.

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LILIA CORDOVA
Cellular Phone: (661) 350-1598
Front Office Receptionist / Medical Records Clerk
CAREER OBJECTIVE
A highly resourceful and competent Medical Assistant/Front Office Receptionist with over twenty five years’
experience in Multi-Specialty Healthcare Groups currently looking to obtain the position of a front desk
medical receptionist. I possessed a proven ability to deal with all aspects of front office duties and to prioritize
and organize a heavy workload with great attention to detail. I will demonstrate a sensitive caring approach to
patient care along with the capability to work cooperatively with all members of the healthcare team. I have
Excellent interpersonal, problem-solving, and communication skills.
Area of Expertise/Skills:
 Front Office Receptionist
 Podiatric Front/Back Office
 Medical Records Clerk
 Bilingual: Spanish/English
 Appointment Scheduling
 Surgery Scheduling
 HIPPA Compliance
 EMR/PMS Proficient
 Medical Records
Organization/Management
 Document Scanning
 ICD-9, CPT-10, & Medical
Terminology
.
 Data and Charge Entry
 Computer literate
 Vitals
 Organize/Distributed Mail
 Ordering Supplies
 Inventory Control
CAREER EXPERIENCE
GARY W GRUBB, M.D., INC.
AVFAMILY HEALTH MEDICAL GROUP, INC.
LANCASTER, CALIFORNIA
MEDICAL RECEPTIONIST/MEDICAL RECORDS
1998 THRU MAY30, 2014
Responsible for all front office duties for a sizeable Family Practice and Sub-Specialty Medical Group.
Triaged all calls and scheduled all appointments. Responsible for patient flow and patient satisfaction and
retention. In charge of all data Entry, maintenance of all demographics, and financial information collections.
Performed all medical records filing, scanning and processing of medical records request adhering to HIPPA
guidelines and policy and procedure. Effectively verified all patients’ insurance eligibility/benefits prior to
services. Executed all collections of co-payments, deductibles and insurance balances prior to services.
PALMDALE, CALIFORNIA
TEACHER’S AIDE
1992 THRU 1998
Prepared various teaching aids, such as worksheets, bibliographies, charts and graphs. Used duplicating
equipment to reproduce instructional materials. Assisted students, individually and in groups, with assignments
to present and reinforce learning concepts. Helped maintain order in classroom and on school grounds.

2. GEORGE AGZARIAN, M.D., INC.
CULVER CITY, CALIFORNIA
MEDICAL ASSISTANT/FRONT OFFICERECEPTIONIST
1990 TO 1992
Medical Assistant and Front Office Receptionist for large Multi-Specialty Medical Group. Responsibilities
included greeting patients, handling incoming calls and respond to requests. Checked all patients in/out.
Entered all patient demographics in the computer and collected all account balances. Interview patients,
measure vital signs, and record information on patients' charts. Prepare treatment rooms for examination and
procedures.
DANIEL HAINES,DPM,INC.
WEST LOS ANGELES, CALIFORNIA
MEDICAL ASSISTANT/RECEPTIONIST/MEDICAL BILLER
1988 THRU 1990
Responsible for all front and back office duties in Podiatry Practice. Managed surgery schedule and scheduled
surgeries. Efficiently processed all medical claims and performed all follow up on Insurance and patient aging.
ALAN FRANKENSTEIN, DPM,INC.
MEDICAL ASSISTANT/RECEPTIONIST/MEDICAL BILLER
CULVER CITY, CALIFORNIA
1978 TO 1988
Responsible for maintaining the operation of front and back office activities for a busy Podiatric Practice.
Assisted the doctor in his clinic practice with procedures. Stocked exam rooms, cast room and surgery room
with necessary supplies. Prepared patients for examination and procedures. Scheduled surgical cases with
accuracy and efficiency. Maintained the surgery schedules. Cleaned and straightens exam rooms between
patients; disposed contaminated supplies in accordance with Infection Control policy. Responsible for
insurance and patient billing. Posted and reconciled insurance and patient payments. Research and resolve
incorrect payments on EOB. Monthly processing of Patient statements and practice reports. Followed up on
Insurance and patient aging.
EDUCATION
1973-1977 Sacred Heart High School, Los Angeles, California.
Graduate.
CERTIFICATIONS
1977-1978 Associated Technical College
Los Angeles, California.
Medical Assistant (Administration/Clinical) Certification
REFERENCES
References available upon request.