The document discusses expediter services which involve facilitating timely processing and shipment of ordered materials. Expediters monitor order progress, address any issues or delays, and ensure on-time delivery. The goal is to establish an expediter company in India that brings value to customers in industries like oil and gas by continuously improving on-time delivery. The expediter duties involve both desk expediting using communication tools as well as field expediting with on-site status checks. Key performance metrics are also tracked to monitor order status. The company aims to initially operate with a small team serving a few major contract clients to prove its expediter service model.