Supply chain management and execution put to practice.

1. LOGO
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DW Express Limited
Company Profile
Your Logistics Master

2. Introduction
•DW Express Limited was established in 2003 & currently has strategic
partners in major sea & airports across the world. We are specialize in Sea
& Air freight, Consolidation, Packaging, Transport & Logistics,
Warehousing & Customs Clearance.
•With Reliability & Timely services, the company has grown progressively
to becoming a major & reliable player in the sector. It’s currently serving
clients in all continents of the world offering tailor-made services suitable
for individual needs that start from the point of origin through various
custom procedures to the client’s doorstep and ensures that clients get
personalized attention.

3. Services
Import & Export1
Door to door2
Warehousing3
Documentation4

4. The Company
The company has invested tremendously in the latest & relevant technologies in
regard to communications, tracking, transfers, transport, packaging & storage.
With DW Express, goods are not only secure, but clients are always in the know
as pertains to the whereabouts of their goods every step of the way. To achieve
this, we have developed Internal Operation Standards (IOS) which are bench
marked internationally.
We stand out favorably for our outsourcing capacity, conventionally acceptable
business conduct, & international affiliations which culminate in competitive
pricing; prompt deliveries & good customer relations.
We strive to build a working bond that ensures clients get reliable services thus
getting added value for their money. As a result, DW Express Limited has been
embraced by leading companies & organizations in ICT, Health, Relief &
Humanitarian; Agriculture, Hospitality & other NGO community.

5. Core Values
Integrity
Sense of
Urgency
Timeliness
Caring Attitude

6. Values
Timeliness
We thrive on challenges and perform our activities with high sense of urgency.
Integrity
We are honest and trustworthy. We accept responsibility for our actions and follow
through on promises and commitments.
To Conform to the Law and Maintain confidentiality in all our operational &
transactional dealings.
Quality
We take pride in what we do and deliver high quality service to our clients and
partners.
Caring Attitude
To form a Personal Relationship with Customers that encourages free flow of
feedback on our services Standards
To Understand, Meet & Exceed our customer’s Expectations through Perpetual
Improvement on our quality of services.

7. Vision
“To be an authority & market leader in
offering reliable, cost effective & secure
worldwide logistics solutions where our
customers will benefit from a
personalized relationship .”

8. Mission
To be the provider of choice for innovative
and quality logistical solutions
worldwide.

9. Membership
Affiliation
KIFWA
IATA
FIATA

10. Import Cargo
We have successfully handled several prestigious assignments for our clients
involving import clearance for ICT companies & consumables’ companies – just
to mention a few.

11. Export Cargo
We undertake all modes of
exports clearance– air, sea, &
road for both our local &
international clients. We take
this responsibility right from
picking the cargo from the
customers door step till its
loaded on the vessel, aircraft
, wagon or truck.

12. Packaging
Cargo
Export Cargo
Palletizing
Protective covering
Fragile
Labeling
Waterproofing
Abnormal

13. Warehousing
We Provide Secure & Spacious Warehousing & Logistics support.

14. Document Collection
Documents collection & delivery is made easy. We are just a
call away & our riders will ensure that they collect or deliver the
document on time..

15. Secure Loading
We take great care of your cargo when Loading & Off loading by use of
specialized lifting equipment in all our handlings.

16. Cargo Booking
Update the client
Cargo Tracking
Documentation
Online cargo booking
Customer
Cargo Position
Freight Department
Airlines

17. Tax Consultancy
In Order to cater for the needs of our Clients & to assist them in matters relating
to imports Port matters, we consult Customs or KRA on behalf of our clients
whenever necessary or in certain circumstances of dispute regarding Duty
payment, Exemptions, Valuation, Refund matters involving clients. This we do by
written communication or orally (in meetings).

18. Cargo Pre-inspection
Inspection
3
Product Testing
5
Certification
4

19. Cargo Pre-Inspection
Request For Certification:
The electronic Import Declaration Form (IDF) data entered & transmitted to any appointed inspection agent ( SGS,
Intertek, Bureau Veritas) then the supplier contacts them for a Request For Certification Form,(RFC). The exporter
then sends the form completed together with a pro forma invoice providing information about the date & place for
inspection & any other information requested.
Determination of Route:
The inspection agent country office reviews the RFC & attached documentation & confirms the applicable route for
certification & the standards applicable.
Inspection:
The inspection agency country office will contact the supplier & confirm the appointment for physical inspection of
the consignment. This is normally carried out to verify requirements that may be visually verified (e.g. product
labeling) to ensure reconciliation of the consignment with previously submitted test reports.
Certification:
Except for air-shipments, the exporter shall submit a final invoice to the inspection agency, as soon as possible after
physical inspection. The inspection agency will perform a final review of all test & inspection reports & decide upon
the issuance of the Certificate of Conformity (CoC) or Non Conformity Report.
Product testing:
Product testing & sampling is then arranged with an approved or an ISO 17025 accredited laboratory in advance of
the scheduled date of shipment. Upon completion of product testing, reports are submitted to the inspection agency
country office whereby the CoC is issued.
The reports must be sufficiently detailed so as to demonstrate traceability to the consignment to be shipped to
Kenya, as otherwise a Non Conformity Report will be issued.

20. Rates
• Our rates are very competitive in the market.
• They are negotiable based on cargo volume.
•There are NO hidden charges on our rates. Our quotation are
detailed & self explanatory.

21. Door to Door
We offer Door to Door services and Transit bonds from cargo origin
to the clients offices or warehouse.

22. Our References
• Access Kenya Ltd
3 & 4th Flr, Pushton Tel: 020-3749599, 3750200
P. O. Box 43588- 00100 Ctc: Alice Nduta
NAIROBI Title: Procurement Manager
• Strathmore University Tel: 0723 241532
P. O. Box 59857-00100 Ctc: Japheth Maasai
NAIROBI. Title: Procurement Manager
• Personal Systems ltd Tel: 0733 600442
Chevron Plaza, Limuru Road, Ctc: Munira Ahmed
NAIROBI Title: Procurement Manager
• Intercontinental Hotel
City Hall Way Tel: 020-00 000, 07210290578
P. O. Box 30353- 00100 Ctc: Moses Omondi
NAIROBI Title: Procurement Manager
• Williamson Tea Kenya Ltd
Karen Office Park, Lang’ata Road Tel: 0722 294866
P. O. Box 42281 - 00100 Ctc: Jane Bii
NAIROBI Title: Procurement Manager

23. SEMCO INDUSTRIAL PARK,1ST FLOOR SUITE 2A,
MOMBASA ROAD, OPPOSITE KAPA OIL,
P.O. BOX 14482-00100 - NAIROBI
TEL: 254-20-2638896
EMAIL: info@directwheelers.co.ke
WEBSITE: www.directwheelers.co.ke
Head Office

24. It’s always our pleasure to serve you
Epilogue