The document outlines the proprietary information of AppDynamics regarding mobile user interaction tracking and its tools for optimizing mobile applications. It emphasizes the importance of user experience and provides insights into tracking user interactions, diagnosing crashes, and understanding user flows. Additionally, it highlights AppDynamics' mobile capabilities, features like proactive crash reporting, and the platform's ability to monitor hybrid applications.

1. Mobile User Interaction Tracking
Hao Liu - Sr. Software Engineer, AppDynamics

2. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 2
Notice
The information and materials included in this presentation (collectively, the
“Materials”) are the proprietary information of AppDynamics, Inc. (“AppDynamics” or
the “Company”). No part of the Materials may be reproduced, distributed,
communicated or displayed in any form or by any means, or used to make any
derivative work, without prior written permission from AppDynamics.
The Materials may contain product roadmap information of AppDynamics.
AppDynamics reserves the right to change any product roadmap information at any
time, for any reason and without notice. This information is intended to outline
AppDynamics' general product direction, it is not a guarantee of future product
features, and it should not be relied on in making a purchasing decision. The
development, release, and timing of any features or functionality described for
AppDynamics' products remains at AppDynamics' sole discretion. AppDynamics
reserves the right to change any planned features at any time before making them
generally available as well as never making them generally available.
All third-party trademarks, including names, logos and brands, referenced by
AppDynamics in this presentation are property of their respective owners. All
references to third-party trademarks are for identification purposes only and shall be
considered nominative fair use under trademark law. © 2016 AppDynamics, Inc. All
rights reserved.

3. Now. Mobile Is Eating The World!
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 3

4. Mobile First Companies
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 4
Espn
Facebook
Uber
WeChat
Google Map

5. AppDynamics Mobile Agent
To optimize the end-user experience of mobile applications
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 5

6. IQ & Insights
For Apps
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 6

7. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 7
MF

8. Story 1
They just migrated to AWS
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 8

9. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 9
App Version 1.0

10. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 10
App Version 2.0

11. Story 2
Any crashes for the new version?
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 11

12. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 12
Lots of New Crashes

13. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 13
Detailed Crash Report
Device, Software Info
Custom logs
Stacktraces

14. Story 3
People complain login is slow
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 14

15. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 15
Very Slow Login Requests

16. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 16
Business Transaction

17. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 17
BT takes you all the way to backend

18. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 18

19. Story 4
Eric Johanson’s slow login request
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 19

20. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 20
Network Request CrashCustom Metric
Time
Session

21. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 21
Let’s find that user

22. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 22
Let’s find his journey

23. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 23
We connect you all the way

24. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 24
Dig

25. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 25
Dig

26. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 26
Can AppDynamics do more?
Yes! We can!

27. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 27
User Interaction Matters!

28. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 28
Main Page

29. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 29
Search Page

30. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 30
Hotels List Page

31. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 31

32. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 32
Lots of possible touches
Lots of possible user journeys

33. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 33
Now, AppDynamics introduced UIEvent

34. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 34
Product Manager UX Designer Software Engineer
User
interaction
flow?
Crash root
cause?
Product
experience?
UIEvents are useful

35. Technology Details

36. iOS Agent

37. Method Swizzling
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 37
sendEvent sendEvent
captureInteraction
(addon)

38. Android Agent

39. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 39
Android Build Process
App code
3rd party code
javac dx apk
Rewriter
Bytecode Injection

40. Story 5
Kyle Duffy checkout failed
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 40

41. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 41
Let’s investigate Kyle Duffy’s experience

42. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 42

43. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 43
UIEvent Properties
Button
Pressed
TextField
Selected
TableCell
Selected
label
accessibilityLabel
responder
tag
viewcontroller/activity
index

44. System Event

45. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 45
System Events – Connection Transition
Wifi Celluar
No Connection

46. Story 6
Profile image upload ate my image
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 46

47. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 47
Profile Image Cut

48. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 48
Network Transition Happened

49. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 49
Our customer likes AppDynamics!
• Easy and quick to identify the problem
• Correlate from frontend all the way to the backend
• Add more events, enrich diagnostic data

50. Mobile – Future Direction
AJ Jindal, Product Manager, Mobile & IoT

51. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 51
Notice
The information and materials included in this presentation (collectively,
the “Materials”) are the confidential and proprietary information of
AppDynamics, Inc. (the “Company”). No part of the Materials may be
reproduced, distributed, communicated or displayed in any form or by any
means, or used to make any derivative work, without prior written
permission from the Company. © 2016 AppDynamics, Inc. All rights
reserved.
All third party trademarks, including names, logos and brands, referenced
by the Company in this presentation are property of their respective
owners. All references to third party trademarks are for identification
purposes only and shall be considered nominative fair use under
trademark law.

52. Business iQ
• Correlate business and
application performance
– What variations of user
interaction bring more
conversion, engagement and
revenue
• Build funnels
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 52

53. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 53

54. Proactive and contextual crash reporting
• Highlight the crash frames that
will quickly lead to root cause
• Know user flow to a crash
• Manage crashes by closing the
ones that are not relevant
• Smart alerts
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 54

55. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 55

56. Mobile scorecard
• A holistic view of the application
performance
• Key Performance Indicators
– Crash
– Network latency
– HTTP errors
– Health Rule violations
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 56

57. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 57

58. Platform agnostic monitoring
• Monitor performance for hybrid
applications
• Easy instrumentation for non-
native applications
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 58

59. Questions?

60. Please give us your feedback—Session T3624
• Complete the online survey you'll receive via
email later today or via text at:
Text this number: 878787
Text this word: APPSPHERE
• Every time you submit a session survey, your
name will be entered in a random drawing.
We're giving away Amazon Echos
to 5 lucky winners!
• Thank you for your input
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 60
Win!

61. Thank you
Stop by the mobile booth in the expo hall