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How AppDynamics Saved Garmin's Christmas! - AppSphere16
The document discusses how Garmin enhanced its operational capabilities during the Christmas peak season using AppDynamics' performance monitoring solutions. By increasing database capacity and reducing reliance, Garmin was able to manage significant spikes in traffic, leading to a 6x increase in user engagement and a 5x increase in database capacity. This transformation allowed Garmin to provide a better customer experience beyond just selling devices.
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How AppDynamics Saved Garmin's Christmas! - AppSphere16
- 1. How AppDynamics savedGarmin’s Christmas Bertrand Tignon Internet Applications Manager | Garmin
- 2. • Over adecade in the software development industry • Currently Internet Applications Manager @ Garmin Java Web Services PaaS Big Data CI/CD No SQL Canary Releases Fail Fast Performance Monitoring Capacity Planning Agile @bertrandtignon
- 3. We just sellthose GPS automotive devices, right?
- 4. ~ 7,000 products Automotive Aviation Marine Sports& Recreation Health & Wellness Vertical Integration15,000 associates world wide
- 5. Each month: 25 millionvisits to garmin.com 16,000 TB Downloads 60 million registered customers An experience beyond best-in-class devices.
- 7. More Data Better Tools Tightermonitoring Drive Improved stability Improved performance Improved impact understanding
- 8. ‘Make systems resilientand enable them to self-adapt to incidents. Monitor and report on business services.’
- 9. https://blog.appdynamics.com/apm/deploying-apm-in-the-enterprise-part-2-apm-maturity-as-youve-probably-never-seen-it-before/ Jim Hirschauer Refactoring software -Microservices/Cloud Native - Deployed on multiple data centers - Deployed on a PaaS + Automations Allow Resiliency and Scalability
- 10. Primarily for developers Acrossmultiple data centers For ~1,000 servers And hundreds of business transactions
- 11. Troubleshooting incidents Monitoring RabbitMessaging Queues JVM Health and Metrics DB Reliance and metrics Code performance Analysis Configuration problems
- 13. 8 app servers ~200web services 36 app servers ~650 web services 0 5,000,000 10,000,000 15,000,000 20,000,000 25,000,000 30,000,000 35,000,000 40,000,000 12 times more daily transactions 4 times more servers 3 times more web services Fitness Wearables Introduction
- 14. • March 26th,2015 • March 29th, 2015 • April 7th, 2015 • July 18th, 2015 One too many….
- 15. Many customers giveGarmin devices for Christmas. Increase of traffic to Support site (Manuals, FAQs) Increase of device registrations Increase of Garmin account creations Increase of logins to applications (Express, Connect, My, etc) We not only sell devices but an experience. The first one is critical!
- 16. Incidents caused bythe database being overwhelmed.
- 17.
- 20. • Daily trafficbetween 80K to 180K per minute • Incident occurred when traffic reached 200K per minute
- 23. • Traffic perBusiness Transaction Business Transactions Calls per minute to the DB Percentage Map 70,882 60% Customer 28,682 24% Account Management 4,272 4% Map Update 3,774 3% Others 3,468 3% Mobile Device 2,031 2% Customer Device 1,900 2% Map Activation 1,416 1% Storefront 761 1% Tracking 829 1% Sign In 771 1% Customer 16% Device 11% eCommer ce 3% Other 0% Product 42% Software Update 16% Support 0% Utilities 3%
- 24. June July AugSept Oct Nov tionses transacweb servic sransactiondatabase t relianceDB Increase database capacity (from 200K calls to over 300K) Reduce database reliance (from 5 to 2.5)
- 25. • Increased by5x Database capacity • Decreased by 90% Reliance on Database It would require a 30x increase of database utilization to reach new capacity.
- 26. 2X increase oftraffic to garmin.com FAQs, manuals, applications, map updates, etc Over 320,000 device registrations 8x increase 60% increase of logins to applications Over 130,000 Garmin account creations 6x increase
- 27. Please give usyour feedback—Session B28330 • Complete the online survey you'll receive via email later today or via text at: Text this number: 878787 Text this word: APPSPHERE • Every time you submit a session survey, your name will be entered in a random drawing. We're giving away Amazon Echos to 5 lucky winners! • Thank you for your input APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 28 Win!
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