Today, the most important measure in application performance management is not whether the lights are green, it’s whether users think performance is good. End User Monitoring provides immediate performance visibility of mobile devices, browsers, scripts, images and crashes - complementing application performance metrics and ensuring you have complete understanding of performance from an end user perspective. In this session learn how EUM enriches your APM deployment and get your EUM questions answered. In this session, we’ll: -Reveal what’s possible in our latest version of EUM, and give a sneak preview of upcoming features -Outline the challenges that AppDynamics EUM solves and our differentiators -Demonstrate how browser, mobile real user monitoring, and synthetic monitoring can improve overall monitoring strategy For more information, visit: www.appdynamics.com

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Anupam (AJ) Jindal
Product Manager, AppDynamics
Mastering APM With End User Monitoring

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Notice
The information and materials included in this presentation
(collectively, the “Materials”) are the confidential and
proprietary information of AppDynamics, Inc. (the
“Company”). No part of the Materials may be reproduced,
distributed, communicated or displayed in any form or by
any means, or used to make any derivative work, without
prior written permission from the Company. © 2017
AppDynamics, Inc. All rights reserved.
All third party trademarks, including names, logos and
brands, referenced by the Company in this presentation are
property of their respective owners. All references to third
party trademarks are for identification purposes only and
shall be considered nominative fair use under trademark law.
CONFIDENTIAL AND PROPRIETARY

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Source: https://unsplash.com/search/raise-hands?photo=4V1dC_eoCwg

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Source: https://pixabay.com/en/london-england-great-britain-city-2184805/

5. Agenda
Skyscraper buildings
Apartment /Condo needs
Future of development
Transform organizational structures
How do you bring the transformation

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Source: https://pixabay.com/en/site-construction-workers-1872316/

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APM has your foundation covered

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Source: https://pixabay.com/en/interior-plan-apartment-design-2093219/

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Source: https://pixabay.com/en/bathroom-gallery-live-rendering-1826126/

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User flow experience
Screen aesthetics
Apartments/Condos in our world

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Today’s user is NOT just a desktop user

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Users change behavior based on the
platform they are using

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Example: Understand a user flow and
interaction with the app
Kyle’s sessions over
last one week

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Quickly identify root cause and resolve the
issue

15. Example: Understand a user flow and
interaction with the app
User
interaction
Checkout call
took 21 secs to
execute
User never
came back to
the app

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Future of digital space

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Data mining as a central team
External data sources could be network, server, edge devices and speech
interaction
Internal data sources: employee data, documents database etc.
Many functions disappear
E.g. marketing analytics will merge with product analytics and software performance
Increased role of operations and developers
Future companies and functions would be
structured very differently

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One driving factor

19. Companies that are disrupting the
organizational structure

20. Companies that are disrupting the
organizational structure

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No more disconnected development because every single user is
interacting with you on multiple platforms with different expectations
Operations have an expanded role to play – not just identifying issues
but connecting business outcomes to technology implementation
This means a completely different
development style

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1. Inside-out approach – change development practices and start
building pieces in a way that relates to the user behavior
• Challenge: its not easy to change mindsets without proof
2. Outside-in approach – Know what your users are doing, where
are they struggling and use that as proof point to bring change
Two ways to bring this change in your
organization

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Elements of the outside-in approach
Consumer
app
performance
User
behavior
Business
impact

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1. How are your omni-channel users behaving across
different platforms?
2. Are you tracking the right KPIs?
3. What’s your MTTI - can you get to the root cause of an
issue quickly?
4. Are you solving problems for the right user set?
5. How are software applications impacting business
outcomes?
Questions you need to ask

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How are your omni-channel users behaving
across different platforms?

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Mobile sessions for
Kyle

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Used the app
104 times

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Browser sessions
for Kyle

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User never came
back after a bad
experience

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Mobile vs Browser screen usage

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Are you tracking the right KPIs?

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What’s your MTTI - can you get to the root
cause of an issue quickly?

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Are you solving problems for the right user
set?

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Exceptionally
high crash rate in
US

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Are you measuring business impact
of a performance issue?

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51. Questions we analyzed
1. How are your omni-channel users behaving across different
platforms?
2. Are you tracking the right KPIs?
3. What’s your MTTI - can you get to the root cause of an issue
quickly?
4. Are you solving problems for the right user set?
5. How are software applications impacting business outcomes?

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Questions?
Also, interested in hearing your
experience

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Thank You!
Come say Hi after the session